CB Loko-Bank (JSC) – universal commercial Bank, founded in 1994. Loko-Bank provides a wide range financial services: comprehensive services for small and medium-sized businesses, consumer lending, raising funds for deposits, servicing wealthy clients and working in the securities market.

The bank is part of:

• TOP-60 banks by assets as of July 1, 2019 (according to RIA Rating);
• TOP-35 by net profit as of April 1, 2019 (according to Banki.ru);
• TOP-60 most reliable banks in the Russian Federation for 2019 (according to Forbes);
• TOP-65 largest banks in the Russian Federation by loan portfolio volume as of January 1, 2019 (according to RIA Rating);
• TOP-40 banks by volume consumer lending as of September 1, 2018 (according to Kommersant);
• TOP-10 by volume of retail car loan portfolio based on the results of the first half of 2018 (according to Banki.ru).

The Bank’s reliability has been confirmed internationally by the largest agencies Moody’s Investors Service (B1) and Fitch Ratings (B+), as well as by the Russian rating agency ACRA (BBB+). Since 2004, the bank has been a member of the deposit insurance system, and since 2014, an agent bank of the Deposit Insurance Agency for the payment of insurance compensation to depositors of other banks, which provides clients with an additional guarantee of the safety of private deposits.

In 2015-2016, Loko-Bank three times became a finalist in DIA competitions for the payment of compensation to depositors of problem banks.

In 2016, Loko-Bank adopted an updated strategy and began a process of deep transformation of business processes, which ensured the bank’s transition to a digital model focused on remote customer service. Also, as part of the strategy, Loko-Bank adopted investment plan for the purpose of developing IT infrastructure. The ultimate goal is to modernize the bank in medium term into an IT company format, creating a range of products available in digital channels.

Loko-Bank has a wide network of offices with more than 48 branches in 21 regions Russian Federation. The bank's clients are more than 290,000 individuals and more than 30,000 enterprises that represent dozens of sectors of the Russian economy.

International participation investment funds in the bank's capital for more than 10 years contributed to maintaining high standards corporate governance and risk management, as well as improving key business processes. Loko-Bank continues to focus on the best global practices, and annual indicators demonstrate the constant dynamics of the bank’s business development.

Key performance indicators for 3 months of 2019 in accordance with international standards financial statements(IFRS):

For the three months ended March 31, 2019, Loko-Bank made a profit before tax in the amount of 0,7 billion rubles and net profit at the rate of 0,5 billion rubles.

• Net interest income made up 1,4 billion rubles.
• Net commission income grew up to 0,8 44,4% compared to the same period last year.
• Net interest margin remains at a consistently high level and amounts to 6,8% .
• Operating income increased by 7,0% compared to the same period last year and amounted to 2,2 billion rubles.
• Share of net commission income in the structure of operating income increased to 37,1% against 27,5% a year earlier.
• Retail loan portfolio less provisions for impairment at the end of the first quarter of 2019 amounted to 47,8 billion rubles, increasing by 3,9% .

Overview of the main financial indicators and coefficients:

• Total loan portfolio less allowance for expected credit losses grew by 2,2% and compiled 55,3 billion rubles.
• Funds in customer accounts increased by 8,0% and compiled 67,7 billion rubles.
• Operational performance indicator (CTI) made up 48,3% .
• Capital adequacy ratio according to Basel standards made up 21,5% .

Created in 1994, LocoBank is a universal commercial financial and credit organization, providing its customers with a full range of modern products and services. Today the company is one of the hundred best banks in Russia and ranks 72nd there. Customer service is provided in 50 branches in 21 regions of the country, as well as through an information and technical support service.

Loko-Bank support service: how it can help clients

You can contact the bank's support consultants in any convenient way to perform the following operations:

• Blocking a lost card;
• Changing the user's personal information in the system;
• Consultation on use online services;
• Disabling or activating additional services;
• Applying for a loan or opening a deposit;
• Providing feedback on the quality of customer service and on any other issues related to banking products;
• Obtaining information about the location of offices and ATMs;
• Obtaining information about the current loan balance, as well as the date and amount of its repayment;
• Obtaining detailed information about all banking products and services;
• Obtaining information about the latest transactions;
• Clarification of the balance of cards, accounts and deposits.

How to contact LocoBank support service

There are several alternative channels of communication with bank information center employees:

1. Official communities of the bank in popular social networks;

1. Postal details for sending written applications;

LocoBank head office address: 125167, Moscow, Leningradsky Prospekt, building 39, building 80

1. 24 hour telephone numbers hotline;
2. Form for calling back and sending messages on the website;
3. Email for receiving applications submitted by clients in free form.

How to call Loko-Bank

To contact support center staff, you can use the following contacts:

• Toll free number bank hotline 8-800-250-50-50 for calls around the clock from landline or mobile phones countries;
• International format number +7-495-739-55-55 for calls to work time from landline phones in Russia or from abroad at the rates of your telecom operator.

Online communication with LocoBank support service

If you are unable to make a call to all of the above numbers, use the callback request form:

1. Open the LocoBank website and on the top panel follow the call back link (see screenshot above).
2. Fill out all fields with accurate information - indicate your name, telephone number and priority time for a specialist to call.
3. Enter the code from the image.
4. Submit your application and expect a call during business hours.

You can also leave a request via the form feedback:

1. Follow the link to write a review on the bank’s website (see screenshot).
2. In the text field, describe your problem in as much detail as possible.
3. Enter your full name, company, position, telephone number and email.
4. Enter the code from the picture.
5. Submit your application.

All requests sent in this way are immediately submitted to LocoBank support service specialists for consideration. After your issue is resolved, an authorized consultant will contact you at the contacts specified in the review. Often, responses to such requests are received within 1-2 days after sending.

Loko-Bank was founded in 1994 as a limited liability company by a group of businessmen to service industrial and commercial enterprises they own, as well as to provide services to VIP clients - owners and top managers of these companies. In 2003, a new strategic direction of the bank’s activities was determined - lending to small and medium-sized businesses, which later became the main target segment of the financial institution. In 2005, Loko-Bank was transformed into a closed Joint-Stock Company, and since 2007 began to develop a retail product line. Since 2012, the bank has been closely cooperating with SME Bank in the field of supporting small and medium-sized businesses. In the deposit insurance system since October 2004.

In the spring of 2006, the International Finance Corporation acquired a 15% stake in Loko-Bank, and in the summer of the same year, the Scandinavian investment fund East Capital* bought another 11% stake. The founders of the bank - Vladimir and Victor Davydiki, Stanislav Boguslavsky, Alexander Zayonts and Andrey Kulikov - carried out significant preparatory work to find and attract investors for their credit institution.

In the first half of 2016, the International Finance Corporation (IFC Corporation) withdrew from its shareholders. In its IFRS reporting, Loko-Bank explained that the basis for the shareholder’s exit was the “completion of investment cycle, averaging 7-10 years.”

Currently, the main beneficiaries of the bank are the chairman of the board of directors Stanislav Boguslavsky and his daughter Yana Boguslavskaya (together 38.31% of shares in the authorized capital), members of the board of directors Mikhail Rabinovich (13.30%) and Vladimir Davydik (together with the share of his son Ilya Davydik - 9.99%), Nina Obukhova (9.88%). The East Capital investment fund (9.999%) acts as a portfolio investor. Another 9.99% of shares are on the bank’s balance sheet. The shares of other shareholders do not exceed 5%.

The bank's head office is located in Moscow, its sales network includes more than 50 branches in 22 regions of the Russian Federation. The average number of employees for the nine months of 2018 was 1,859 people (a year earlier - 1,607 people). The company's own ATM network includes over 50 devices.

The bank's clients are more than 270 thousand individuals and over 30 thousand enterprises, to which the bank offers a wide range of services. Lends to large corporate borrowers, small and medium business, individuals In addition to standard credit and deposit operations and settlement and cash services, the bank declares leasing operations through the affiliated leasing company Concept Leasing LLC, safekeeping, trade and Internet acquiring, salary projects, trade finance, currency operations, issuance and servicing of banking Visa cards and MasterCard, Internet banking, Money transfers (Western Union, Contact) and other services.

In January - November 2018, the bank's net assets decreased by 5.1%, amounting to 82.5 billion rubles as of December 1, 2018. During this period, the liabilities showed the repayment of almost 60% of the debt on attracted interbank loans, as well as a reduction in the volume of funds of enterprises and organizations (-16.7%). The decrease in these liability items was partially offset by an increase equity(+7.1%) and deposits of individuals (+2.4%). In the structure of assets, there is a negative trend in all main items, especially in the corporate loan portfolio and the securities portfolio. At the same time, the bank quite noticeably increased its retail loan portfolio (by more than a third).

The structure of the bank’s liabilities is dominated by deposits from private clients - 58.1% as of December 1, 2018 (funds are predominantly raised for periods of more than one year); facilities corporate clients form 13.8% and are 64% represented by balances on current accounts; another 3.8% of liabilities is occupied by attracted interbank loans (at short time from Russian banks). The remaining part of liabilities is formed mainly by equity capital. Capital adequacy was 15.7% at the reporting date, almost twice the established regulatory minimum. The bank's corporate client base shows stable dynamics; turnover on client accounts in 2018 was in the range of 56-76 billion rubles.

The bulk of net assets falls on the loan portfolio (66.7%). Another 21.1% and 7.7% are investments in securities and highly liquid assets, respectively. Other assets, fixed assets and issued interbank loans in total form a share of 2.8% of the net assets of the credit institution.

The bank's loan portfolio is 84% ​​represented by retail loans, predominantly long-term. At the beginning of 2018, the share of loans to individuals was 69.3%, but during the study period the retail portfolio grew by more than a third. The level of overdue debt since the beginning of 2018 has decreased from 7.0% to 5.1%. The level of provisioning for the portfolio also decreased slightly, however, as at the beginning of 2018, it exceeds 8% of the loan portfolio, fully covering the share of overdue loans. The loan portfolio is fully secured by property collateral - 117.2%, although at the beginning of 2018 the figure was 179.1%. According to IFRS reporting data as of September 30, 2018, the bank traditionally classifies the entire corporate loan portfolio as loans to small and medium-sized businesses. The industry structure of the SME portfolio is well diversified and includes such segments as real estate, construction, information services, trade, restaurant business, food production and many others.

The securities portfolio has shown a noticeable reduction since the beginning of 2018 (-27.8%) and, as of the reporting date, was entirely represented by bonds. Share of securities pledged under repo transactions, in recent months decreased and as of the reporting date amounted to 13.8%. The remaining part is represented mainly by OFZs, bonds of Russian corporate issuers and Eurobonds. It is worth paying attention to the fairly high intra-month turnover in the portfolio and the active use of securities in repo transactions, which indirectly indicates the high quality of the securities included in the portfolio and the bank’s speculative strategy in the market. However, turnover on repo transactions, as well as balances on reporting dates, have shown a decline in recent months.

The bank's investments in highly liquid assets have decreased by 14% since the beginning of 2018 and are mainly formed by balances on correspondent accounts with banks, the Central Bank and foreign counterparties.

The Bank has traditionally been active in the interbank lending market, acting in most cases as a net borrower and attracting liquidity from commercial banks for various periods (for REPO transactions). Please note that since the end of 2015 credit organisation completely stopped raising funds from the regulator, although previously the bank gave preference to this particular instrument.

On Forex market The bank demonstrates moderate activity, turnover conversion operations are at the level of 10-70 billion rubles per month.

Based on the results of January - November 2018, the bank received a net profit of 1.04 billion rubles - one and a half times less than in similar period previous year.

Board of Directors: Stanislav Boguslavsky (chairman), Viktor Davydik, Vladimir Davydik, Hanna-Leena Loikkanen, Mikhail Rabinovich.

Governing body: Victor Davydik (chairman), Pavel Voznesensky, Tatyana Gerasimenko, Irina Grigorieva, Andrey Lyushin, Elena Portnyagina, Natalia Shibanova.

* East Capital is a company founded in 1997 specializing in investments in the financial sector of Eastern Europe and China, one of the largest foreign investors in stock market RF. The assets under management amount to €2.8 billion, both in publicly traded shares and in unquoted private companies. The company's head office is located in Stockholm, and regional offices are located in Hong Kong, Moscow, Oslo, Luxembourg, Tallinn and Dubai. Number of employees - 180 people, clients - 450 thousand (including 25 thousand direct clients). The key owners of the East Capital fund are five individuals: Kestutis Sasnauskas, Lars Hakansson, Karin Hearn, Albin Rosengren and Hans Greipenheisser.

Bank reliability

CJSC "LOKO-Bank" began its financial activities back in 1994, it was founded by a group of businessmen, and its main goal was to serve trade, industrial enterprises and providing private banking services to wealthy clients. But ten years later, the strategic direction of Loko-Bank’s activities was changed to lending to medium and small businesses. And only in 2005-2007 Loko-Bank transformed into a closed joint-stock company and began to develop a retail line of products.

Today Loko-Bank is a universal Russian commercial bank, developing with the participation of foreign capital. For several years now the bank has been among the top 100 largest financial institutions Russia. Every year, indicators of profitability, asset growth, refinancing and capitalization risks are steadily improving, which demonstrates the bank’s active work on Russian market. Branch network Loko-Banka has spread throughout Russia: the bank is represented in more than 20 cities with 5 branches and 50 additional offices.

The key direction of the bank is lending legal entities(especially representatives of medium and small businesses) and private clients. The bank also places a special emphasis in its activities on working with securities and servicing corporate accounts.

Loko-Bank in Moscow offers all types of clients an extensive range of financial services, the most popular of which, of course, is lending. Individual programs bank are designed to serve wealthy, VIP clients. In addition to classic credit and deposit operations and cash settlements, Loko-Bank in Moscow declares financing of external activities, rent bank cells, carries out leasing operations through OFLK, draws up bank cards V Visa systems and MastarCard (more than 26 thousand cards in circulation), bank transfers, remote maintenance and much more. About 5 thousand legal entities and about 10 thousand individuals have already become clients of the bank. A large share of corporate clients are representatives of medium and small businesses.