How to put it on the phone from the vbrr card. Request for operational information on the card. Remote Banking - 24/7 financial management through internet banking and mobile apps

23.08.2021

RRDB– The All-Russian Regional Development Bank was established back in 1995 with the support of the Russian government. Today the company is reliable credit institution.

RRDB offers a wide range of banking services. The company's service is kept at a high level, providing customers with a quality approach and the opportunity to receive comprehensive remote service using Personal Area on the official site.

Possibilities of a personal account

You can access all banking products around the clock and perform the necessary operations online from your computer or using a mobile device with Internet access. All it takes is a simple registration. account available to RRDB customers.

As a user of the system, you can:

check the balance of all your accounts, monitor the history of transactions performed for the required period of time;
receive an information statement on the account;
pay debts on loans, replenish accounts, make early repayments;
manage connected services and options, including SMS alerts.
receive high-quality support from bank specialists in a round-the-clock support service.

Registration and login to your personal account

If you are a client of an RRDB organization, you do not have to go through the direct registration process. Data for authorization in Internet banking will be provided upon personal contact with a document to verify your identity at a bank branch, you will only need to write a corresponding application.

If you forget your password, you can restore it at the bank branch. To do this, contact the employees with a passport and write an application. To increase the security of your account, connect an authorization check to your account.

An additional service is offered for paying for various services using a bank card. You can use this service at any of our ATMs, even if your card is issued by another bank. Using ATMs for payment has a number of advantages:

territorial accessibility, which is ensured by an extensive network of RRDB ATMs, many of which are located on the territory of large enterprises and petrol stations and are available around the clock.
lack of queues;
the ability to use other functions of the ATM.

List of legal entities - service providers, in favor of which payments are accepted using the "Pay for services" service through ATMs and the remote banking system, indicating the cost of payments.

All-Russian Bank development of regions provides a full-fledged service for servicing issued bank cards:

Clients of the All-Russian Regional Development Bank can make the following transfer operations Money from the RRDB card through the bank's ATMs:

to a current account opened with RRDB
to a deposit opened with RRDB
to the RRDB card (in Russian rubles)

RRDB provides an opportunity to carry out operations on the transfer of funds from VISA cards third-party bank through bank ATMs:

to the RRDB card (in Russian rubles)
to a card of a third-party Russian bank (in Russian rubles)

You can also transfer funds from your card account at any office of the Bank on the basis of an application.

At ATMs of the All-Russian Regional Development Bank, you can not only withdraw cash, replenish accounts, pay for various services, but also transfer funds from one card to another card. RRDB cardholders at RRDB ATMs can transfer funds between any bank cards issued by RRDB. Funds transfers to/from a VISA/MasterCard card of a third party bank are possible if the third party bank is a Russian issuing bank.

This allows cardholders to quickly manage funds - replenish accounts and repay loans in any Russian banks. This service is a real alternative to instant transfers. Holders of VISA/MasterCard cards issued by any Russian bank can make transfers at RRDB ATMs.

There is nothing easier than using this service: go to an ATM, select the appropriate menu item, indicate the recipient's card number, and the money is transferred. This is the fastest and most efficient way!

RRDB will transfer funds from card to card even if it is not physically possible to use the service at an ATM for certain reasons (pin code forgotten, card expired, card is being reissued, etc.). To do this, you need to contact the nearest RRDB bank office and fill out an Application for transferring funds from card to card.

This service is available only for individuals. Holders corporate cards RRDB issued to the account legal entity cannot use this service.

- receiving cash
- payment for goods and services
- replenishment of the card account
- money transfer
- refusal to carry out the operation
Request for operational information on the card

Connection, disconnection of the service, change of telephone number are carried out by clients independently at RRDB ATMs. For the provision of the service, a commission is charged in accordance with the tariffs for servicing the card. The commission is charged monthly until the service is disabled or the card is closed.

Information service "Telecard"
Automatic voice informing by phone
- available balance
- card credit limit
- Last 10 card transactions within 30 days
The service is activated by calling the Support Service for bank card holders. The client is informed of the subscriber number and temporary access password. When logging in for the first time, it is recommended to set your own password - from 4 to 10 digits. Service activation is carried out within 30 minutes from the moment of connection. Logging into the Telecard system is also carried out by calling the Support Service for bank card holders from a telephone set that has the ability to dial tone.

Monthly card statement by e-mail

The statement is provided within the first 5 working days of each calendar month
- card account balance
- magnitude credit limit
- list of transactions carried out using the main card
- money transfer
- operations on additional cards * (if any);
* The statement on the additional card does not include information on transactions carried out on the main card.
The service is provided free of charge. Connected and disconnected at the request of the client.

Connection, disconnection of the service is carried out at the request of the client at the offices of RRDB. At the request of the client, an extract on the card for any period is provided.
For the provision of an additional statement, a fee is charged in accordance with the tariffs for servicing the card.

Balance inquiry at ATMs

Operational information on the card account is available at all ATMs of the RRDB Group, as well as at ATMs of third-party banks
- after entering the PIN code in the ATM menu, select the item "Account balance"
At ATMs of the RRDB Banking Group (Bank RRDB (JSC), PJSC Far East Bank), the service is provided free of charge.

Support service for bank card holders

24/7 for any bank card servicing issues, including:
- information about the balance and card transactions
- advice on issuing and servicing cards
- card blocking and unblocking
- information about current tariffs and services
The service is provided free of charge.
In some cases, a member of the Support Service will ask the customer for additional information to verify their identity.

AND internet and mobile banking

Remote Banking - 24/7 financial management through internet banking and mobile apps
- information support on all RRDB banking products
- deposit management (opening, replenishment, closing of deposits)
- payments to service providers
- money conversion
- management of additional services:
  - SMS-informing, Telecard, individual card activity limit,
  - e-mail statement on a bank card, an application for a loan
- personal finance analytics using PFM (Personal Finance Management)
- information about the nearest ATMs and bank offices
To connect to the remote banking system, please contact the RRDB offices. The service is provided free of charge.

Management of additional services is paid in accordance with the tariffs for additional services by bank cards.

Joint Stock Company "All-Russian Bank for the Development of Regions"
www.site
General license of the Bank of Russia No. 3287

You can go through both full and simplified identification procedures. Full identification will allow you to use all the options and benefits of a prepaid bank card to the maximum, for this you need to contact the office of RRDB Bank (JSC) and provide the documents/information listed below. Simplified identification can be done by phone, which will take only 5-7 minutes.

Types of identification:

Simplified identification

« Simplified identification by card " family team»
You can get in by contacting the Contact Center of the "FAMILY TEAM" program at the number 8-800-775-75-88

Simplified identification with the BP Club card

You can get in by contacting the Contact Center of the BP CLUB program
by number 8-800-234-75-50

To pass simplified identification, you need to provide the following information:

FULL NAME;

Details of an identity document;

Cell phone number;

TIN;

Details of a prepaid bank card.

Complete identification

Full identification you can go through when visitingoffice of the Bank "RRDB" (JSC).

For complete identification, you need to provide the following documents/information:

1. Identity document. In accordance with the law Russian Federation identity documents are:

for citizens of the Russian Federation:

Passport of a citizen of the Russian Federation;

Passport of a citizen of the Russian Federation, diplomatic passport, service passport, proving the identity of a citizen of the Russian Federation outside the Russian Federation;

Temporary identity card of a citizen of the Russian Federation, issued for the period of registration of a passport of a citizen of the Russian Federation;

Other documents recognized in accordance with the legislation of the Russian Federation as identity documents;

for foreign citizens:

Passport of a foreign citizen or other document established federal law or recognized in accordance with an international treaty of the Russian Federation as an identity document;

for stateless persons:

A document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as a document proving the identity of a stateless person;

Temporary residence permit, residence permit;

An identity document of a person who does not have a valid identity document for the period of consideration of an application for recognition as a citizen of the Russian Federation or for admission to the citizenship of the Russian Federation;

Refugee certificate, certificate of consideration of the application for recognition as a refugee on the territory of the Russian Federation on the merits;

Other documents recognized as identity documents of stateless persons in accordance with the legislation of the Russian Federation and an international treaty of the Russian Federation.

2. Migration card data: card number, start date of stay and end date of stay in the Russian Federation. The information specified in this paragraph is established in relation to foreign persons and stateless persons located on the territory of the Russian Federation, if the need for them to have a migration card is provided for by the legislation of the Russian Federation.

3. A document confirming the right of a foreign citizen or stateless person to stay (residence) in the Russian Federation (one of the following):

Resident card;

Temporary residence permit;

Visa;

Another document confirming, in accordance with the legislation of the Russian Federation, the right of a foreign citizen or stateless person to stay (reside) in the Russian Federation.

4. A document confirming registration at the place of residence/stay in the Russian Federation.

5. Taxpayer identification number (if any).

6. Prepaid bank card with your signature (the signature must be affixed on the reverse side of the Prepaid bank card in the place specially designated for signature and match your signature in the document proving your identity).

7. Confirming document (document confirming the fact of a transaction using a prepaid bank card, with the obligatory entry of a PIN code, by requesting a balance (the amount of the payment limit of a prepaid bank card) at an ATM, a mini-statement at an ATM of RRDB Bank (JSC), making operations of replenishing a prepaid bank card with cash at an ATM of RRDB Bank (JSC) or a cash desk of a bank paying agent , the implementation of the operation of payment for goods in a trade and service enterprise , transfer of funds through the ATM of RRDB Bank (JSC) in favor of legal entities-service providers or connection/disconnection of information services of RRDB Bank (JSC).

8. Application for the identification of the holder, signed by you, in the form of RRDB Bank (JSC). All required fields must be filled in the application.

9. Notice in the form of the Bank "RRDB" (JSC), if you are a foreign public official (any appointed or elected person holding any position in the legislative, executive, administrative or judicial body of a foreign state, and any person performing any - or a public function for a foreign state, including for a public agency or public enterprise) or the closest relative of a foreign public official spouse, parents, children, grandparents, grandchildren, full and half-blooded (having a common father or mother) brothers and sisters, adoptive parents and adoptees.

Documents drawn up in full or in any part in a foreign language (with the exception of documents proving the identity of individuals issued by the competent authorities of foreign states, drawn up in several languages, including Russian), are submitted to RRDB Bank (JSC) with duly certified translation into Russian.

The requirement to submit to RRDB Bank (JSC) documents with a duly certified translation into Russian does not apply to documents issued by the competent authorities of foreign states, proving the identity of individuals, provided that they have individual a document confirming the right of legal stay (residence) on the territory of the Russian Federation.

The documents specified in paragraphs 1 - 5 must be valid on the date of their presentation. In case of submission of copies of documents, RRDB Bank (JSC) has the right to require submission of original documents for review.

After passing the full identification, you can use the prepaid bank card as conveniently as possible:

- store amounts up to 600,000 rubles on the card;

- there are no restrictions on the number of transactions;

- withdraw cash using a prepaid bank card at an ATM in the amount of 5,000 rubles. per day and not more than 40,000 rubles. per calendar month.

Maintenance of a prepaid bank card is free.

1 A legal entity that is not a credit institution, or an individual entrepreneur engaged by RRDB Bank (JSC) on the basis of an agreement concluded between them, in order to provide prepaid bank cards on behalf of RRDB Bank (JSC) and accept cash and ( or) performing other functions provided for by the legislation on the national payment system.

2 Legal entity (individual entrepreneur) accepting prepaid bank cards as a means of payment and drawing up documents as confirmation of payment for the goods provided (works, services, results of intellectual activity), incl. in the information and telecommunications network "Internet".

The personal account in RRDB is called "Internet banking". It has rich functionality and a high level of security against hacking. It will not work to create a personal account online, you will definitely need to contact the bank in person with an application and a passport.

Functionality of the personal account of the Regional Development Bank (RRDB)

As we can see, the functionality of the cabinet is quite diverse. The user can change at his discretion appearance pages. To do this, click on the settings icon in the upper right corner. A menu of two items will open:
- setting mode;
- widget showcase.
By clicking on the first item, the user will see information with a recommendation on how to change the position of the widgets. The widget showcase allows you to add and remove visual interface elements.

Through a personal account, a bank client can:
- transfer money or pay for a service or product;
- request tax accruals or budget debts through the GIS GMP and pay them;
- transfer funds between accounts opened in different currencies;
- create an external payment template;
- manage deposits, accounts, loans;
- block the card and receive a statement on it.
If a user frequently uses a certain payment or transfer, such an operation can be saved as a template and used later.

Payment and money transfer

These actions are carried out using the "Operations" menu, and each operation will need to be confirmed in one of the following ways:
- six-digit SMS code - it will be sent to the mobile phone number registered by the bank;
- The session key of the scratch card. This card is issued at the bank's office along with a password and login from your personal account, but before activation it must be linked using the "Link a new set of keys" section;
- with the Mobipass application - it generates one-time keys for working in Internet banking. To get started, you need to activate it.
The maximum amount of money that can be transferred from an account to a card or vice versa is 20 million rubles.

Services are paid as follows:
1. In the "Operations" menu, select the "Payment for services" section.
2. We find the desired service provider through the search bar or an existing service group.
3. We fill out an online application.
4. We confirm the operation;
After that, the results of the operation can be printed.

Registration in the account

To gain access to your personal account, you should contact the bank office with a passport and fill out an application for access. Then the employee registers a new client and gives him a login and password, with which you can log in to Internet banking and Mobile bank. If you forget it, to get a new one, you should contact the bank with your passport.

Authorization in personal account
1. password received from the bank;
2. code sent via SMS;
3. session key from the scratch card.
It is important to remember that after three unsuccessful login attempts, the account will be blocked.

Mobile application of personal account

To get started, you need to download a mobile application from the Appstore or Play Market - type VBRR-bank in the search bar and download. You do not need to be logged in to use the following sections:
- "News";
- "Map" (helps to find the nearest bank branches);
- "Calculator" (viewing the exchange rate of the Bank);
- "Contacts".
We enter the system with the same login and password that are used for authorization in Internet banking. But you can set up login using a PIN instead of a password:
- Log in in the usual way using your username and password.
- Activate the option "Set PIN code";
- Toggle the "Use PIN" button.
- Enter a four-digit number and click "Set PIN".
Now you can log in using this combination.

Customer support through the office of the All-Russian Bank for Regional Development

You can contact bank employees for help or an offer in different ways. In the upper right corner there is a mail icon, by clicking on it you can correspond with the bank. In addition, there is a "Contact Support" link in the left pane.

How to disable personal account?

The account is automatically blocked after three incorrect password entries. You can also contact the bank office and file an application to delete your account.

Security and Privacy Policy

The bank uses modern methods protection during data transmission:
- all information is received and transmitted over a secure SSL channel;
- the system is automatically logged out if the user has been inactive for more than 20 minutes.
Before you begin, make sure that the site is authentic and that it is running in secure mode. It is easy to check this - if a lock is displayed in the browser line, then everything is in order, the information is protected.

In addition, simple rules that must always be observed will help protect data from hacking:
1. A modern anti-virus program must be installed on the working computer, which needs to be updated on time.
2. Do not share your password and login with anyone, even a bank employee.
3. If there is even a suspicion of the fact of unauthorized access, you should change the password and login.
In addition, you should not visit dubious sites, as well as install software and antivirus from unofficial sources.

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