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Russian Standard is a bank with a wide branch network. Today, the institution's services are used by more than 300,000 clients. The Russian Standard hotline is a bank service that allows customers to receive information on issues of interest at any time of the day.

Issues addressed by the service

The hotline of Russian Standard is one of the most modern leased lines of banks. In addition to the fact that a call to this number allows you to find out background information, it also allows you to manage your account remotely. Highly qualified operators answer customer questions.

Today, the hotline allows you to perform the following operations with a single call:

• card activation by entering the number and access code;
• obtaining information on the card balance, on the minimum contribution, payment date, loan debt (in this case, you must provide your contact details, as well as a code word).
• applying for a card, for a loan;
• card blocking in case of loss;
• receiving background information about the current products of the bank, such as deposits, loans, plastic cards and settlement and cash services;
• obtaining information about the nearest bank office: address, location, phone numbers.

By calling the toll-free number of the Russian Standard hotline, you can automatically activate Internet banking services and resolve some other issues related to remote servicing.

Line numbers

Today "Russian Standard" offers customers three phones:

The above numbers are absolutely free and available at any time of the day.

Response time

Employees of the call-center of "Russian Standard" provide advice daily - from 00:00 to 9:00. The least number of calls comes on Monday. As for the rest of the working days, the hotline is simply overloaded. The most congested period is the period from 15:00 to 20:00. During this period, waiting for the application can be delayed up to half an hour.

If we talk about operators, then the bank has a fairly large call-center staff. Sometimes the operators contradict each other on the issues to be resolved, but nevertheless, the majority of employees responsibly solve customer problems.

When making a call, you need to be prepared for the fact that the call center employee will offer additional services, such as a debit card or credit. In addition, the bank offers to switch to the technical support service if the problem requires a more responsible approach.

An alternative to the free Russian Standard hotline phone

In addition to calling the bank's hotline, answers to questions can be found in the FAQ section directly on the bank's website. In addition, Russian Standard offers to use the feedback form or the services of a video consultant using a call via Skype. Existing clients can perform the necessary operations and receive information about the activities of the institution in personal account in mobile banking.

The team of qualified specialists of the support service of Russian Standard Bank helps clients in resolving all emerging issues and difficulties. Below are the telephone numbers of the hotline for communication with the bank and the address for entering the Personal Account.

Single number of support service "Russian Standard Bank":

8800 200 6 200

All calls to the hotline number 8800 200 62 00 absolutely free for residents of all regions of Russia, both from mobile and landline phones. For individuals and legal entities.

Support number for calls from Moscow, Moscow region and from abroad:

+7 495 748 0 748

Calls to a single number of the round-the-clock reference and information center "RSB" +7 495 748 0 748 are paid according to the tariffs of the local telecom operator. We recommend calling this number to residents of Moscow and all customers when they are abroad and in international roaming. To contact the bank's security service, use one of the indicated numbers and wait for a connection with the call center operator. Bank specialists can also call customers from the number.

For emergency blocking of the lost banking VISA cards, MasterCard or MIR from "RSB" - select the "Card block" section of the voice menu. To do this, click on the number from the main menu of the voice system. You will be immediately connected to a support specialist. by the number of the "Hot Line" of Russian Standard Bank?

Internet Bank "Russian Standard"

Russian Standard was one of the first in Russia to offer its customers a truly modern, convenient and multifunctional Internet bank. With it, you can make all the necessary payments, make money transfers to relatives, friends and organizations, open new accounts and deposits (some deposits made through the Internet bank have more high percent than when applying at a branch) and apply for loans. And all this without getting up from the computer.

For login to your personal client account and to get more detailed information on how to connect the Internet bank - go to the official website of the Russian Standard Online Bank or contact the support service for help 8 800 200 6 200 . The hotline is available 24 hours a day.

Online customer support "Russian Standard Bank"

We know that sometimes it is easier to write than to speak or spend time calling the Hotline. Specialists help desk consider any questions, suggestions and claims regarding the work of Russian Standard Bank sent through a special feedback form on the official website of the bank. Select the topic of the appeal: "Thanks", "Complaint", "Questions / Suggestion" or "Feedback". If necessary, staff can call you to resolve the issue.

You can also ask any questions you are interested in about the work of the bank and customer service in the official communities of Russian Standard, which are open in all popular social networks: groups Russian Standard Vkontakte, on the Odnoklassniki , in Facebook and on Google+ .

The official representative of Russian Standard Bank is always ready to promptly answer all questions and customer complaints on the official page of the specialized portal about banks - Banki.ru. On this site you can also read many reviews about the work of the bank.

Prefer concise presentation of information? Then join Russian Standard Bank on the microblogging network Twitter , where all the latest news and useful information short line. For those who prefer to receive information through video, there is an official video channel "BRS" on YouTube . It publishes a lot of interesting and informative videos on a variety of topics related to the bank and its offers.

Cities where BRS offices are open

Branches of Russian Standard Bank are located in the following regions:

Moscow and St. Petersburg; Republic of Adygea: Maykop; Altai region: Barnaul; Biysk and Novoaltaysk; Arkhangelsk region: Arkhangelsk; Severodvinsk; Astrakhan region: Astrakhan; Republic of Bashkortostan: Neftekamsk; Salavat; Sterlitamak; Ufa; Belgorod region: Belgorod; Stary Oskol; Bryansk region: Bryansk; Republic of Buryatia: Ulan-Ude; Vladimir region: Vladimir; Volgograd region: Volgograd; Volzhsky; Kamyshin; Vologda region: Vologda; Cherepovets; Voronezh region: Voronezh; Ivanovo region: Ivanovo; Irkutsk region: Angarsk; Irkutsk; Kaliningrad region: Kaliningrad; Kaluga region: Kaluga; Republic of Karelia: Petrozavodsk; Kemerovo region: Kemerovo; Novokuznetsk; Kirov region: Kirov; Kirovo-Chepetsk; Republic of Komi: Syktyvkar; Kostroma region: Kostroma; Krasnodar Territory: Anapa; Armavir; Krasnodar; Novorossiysk; Sochi; Krasnoyarsk Territory: Krasnoyarsk; Norilsk; Kurgan region: Kurgan; Kursk region: Kursk; Leningrad region: St. Petersburg; Lipetsk region: Lipetsk; Republic of Mari El: Yoshkar-Ola; Republic of Mordovia: Saransk; Moscow region: Balashikha; Dmitrov; Zelenograd; Kolomna; Korolev; Lyubertsy; Moscow; Mytishchi; Naro-Fominsk; Orekhovo-Zuevo; Podolsk; Sergiev Posad; Serpukhov; Stupino; Khimki; Elektrostal; Nizhny Novgorod Region: Arzamas; Dzerzhinsk; Kstovo; Nizhny Novgorod; Novosibirsk region: Novosibirsk; Omsk region: Omsk; Orenburg region: Novotroitsk; Orenburg; Orsk; Oryol region: Orel; Penza region: Penza; Perm Territory: Perm; Primorsky Krai: Vladivostok; Nakhodka; Rostov region: Kamensk-Shakhtinsky; Rostov-on-Don; Taganrog; Mines; Ryazan region: Ryazan; Samara region: Novokuibyshevsk; Samara; Syzran; Tolyatti; Saratov region: Balakovo; Saratov; Engels; Sakhalin Region: Yuzhno-Sakhalinsk; Sverdlovsk region: Yekaterinburg; Kamensk-Uralsky; Nizhny Tagil; Pervouralsk; Smolensk region: Smolensk; Stavropol Territory: Nevinnomyssk; Pyatigorsk; Stavropol; Tambov region: Tambov; Republic of Tatarstan: Almetyevsk; Zelenodolsk; Kazan; Naberezhnye Chelny; Nizhnekamsk; Tver region: Tver Tomsk region: Seversk; Tomsk; Tula region: Novomoskovsk; Tula; Tyumen region: Tyumen; Republic of Udmurtia: Izhevsk; Ulyanovsk region: Dimitrovgrad; Ulyanovsk; Khabarovsk Territory: Khabarovsk; Republic of Khakassia: Abakan; Khanty-Mansi Autonomous Okrug: Nefteyugansk; Nizhnevartovsk; Surgut; Chelyabinsk region: Kopeysk; Magnitogorsk; Miass and Chelyabinsk; Republic of Chuvash: Novocheboksarsk and Cheboksary; Yamalo-Nenets Autonomous Okrug: Noyabrsk; Yaroslavl region: Rybinsk and Yaroslavl.

The hotline of Russian Standard Bank JSC is a permanent information service for potential and existing consumers of banking products. The hotline of Russian Standard Bank provides most of the services free of charge and remotely. banking services, including competently and comprehensively advises on all issues that customers may have regarding future or actual cooperation with the bank. In order to find out how the Russian Standard Bank hotline works, just read this information.

Service

Using this service, you can connect online banking services, clarify the conditions for loan and deposit agreements, learn about the movement Money on the current or card account, change the access key to the account through the payment card, as well as block access to the account due to the loss or theft of the payment card.

The telephone hotline of the Russian Standard bank is always posted on the official website of the banking institution.

This service involves a direct connection with the operator. Only if the operator is unable to answer the questions, for example due to their complexity or individuality, will he connect the client with a competent employee.

Questions

Standard questions that the Russian Standard Bank hotline allows you to resolve from a mobile and regular phone:

In addition, no less often there are questions about how to buy things or services via the Internet, whether an Internet card is needed, how to order such virtual card, whether there is a commission for settlements with such a card, how to replenish an Internet card, what safe services exist for paying via the Internet. For all these questions, you can also consult the hotline of Russian Standard Bank.

Information

To get information regarding online banking, as well as applications for mobile devices, you need to call 88002003203 or go to the official website of a banking institution. Calls are free. In particular, this service allows you to:

• connect online banking;
• register an account;
• change account;
• obtain information regarding remote service.

To carry out the above actions, it is necessary to dictate to the operator personal data, details of the contract and payment card, and a control word.

Online banking

At the same time, online banking services include:

• statements on the movement of funds on the account;
• providing information on banking products;
• online conclusion of deposit and loan agreements;
• online conclusion of agreements on opening and maintenance of accounts;
• applications for receiving payment cards;
• transfers to accounts within the bank;
• transfers to accounts in other banks;
• money exchange transactions.

You can also get the necessary information in the "Frequently Asked Questions" section on the official website of the bank, use the online consultation, call on Skype. In addition, feedback works. Bank customers can also perform the necessary operations or receive information in their online banking personal account or in the application for mobile devices. In order to promptly receive information about the movement of your funds on a current, credit or deposit account, you can connect an SMS notification, for which you need to link a payment card to the number mobile phone through the same hotline.

By calling the hotline of Russian Standard Bank, you can get free information on all your questions and use the services of the bank without the need to visit a bank branch. Which, of course, saves time for each client! Direct communication with the bank is a mechanism for the interaction of the bank with its customers, which provides an opportunity to quickly resolve situations that have arisen. In addition, through this service, defects in the work of the bank, its branches, and employees are eliminated. Calls are received by the contact center operators and directed to specialists who are competent in solving the questions asked.