Currently, appeals to Pension Fund. Despite the name, this institution solves not only pension issues. Many people like live communication with visual contact and contact the fund’s branches directly, but questions may arise as they perform any actions and there is no way to contact the branch; in this case, a telephone will come to the rescue. Trying to become more accessible, the Russian Pension Fund has organized a telephone hotline that allows you to get advice from any corner of our country.

The All-Russian hotline number is - 8 800 302-2-302 , this number is absolutely free, it works around the clock on weekends and weekdays, based on the principle of multi-channel telephony, so that not a single call goes unanswered. Also on the Pension Fund of Russia website you can look up the telephone numbers of branches directly in your region, where everything is described in detail by region.

If the number above is busy or not available, then try dialing - 8 800 510-5555

What issues does the Pension Fund hotline solve?

Troubled times and intriguing headlines in the press make it difficult to live in peace. There is so much to think about and so much to predict that you have to stock up on information that will allow you to create a complete picture of the world. By telephone communication by contacting the Hotline of the Russian Pension Fund, you can immediately receive a sum useful information, since the line’s specialists provide advice on current issues related to the activities of the Pension Fund. Such questions, for example, include:

1. Indexing. Is it planned to change the pension amount in the near future?
2. Interactive appeal to the fund. The Pension Fund allows you to solve many problems online; the hotline will tell you how to use the website, how to create and subsequently work in your personal account;
3. Maternal capital. What and how to do to get it, how to use it and what is its validity period;
4. SNILS. Such an important document that now a person has it almost from birth. can be found by phone.
5. Pension savings. It is known that it is possible to dispose of part of the accumulated pension, including turning to a non-state pension fund. You will also be given details on this topic when you contact the line.

In addition to counseling, hotline specialists accept complaints about the work of regional inpatient departments.

What information is needed to contact us by phone?

Most consultations take place over the phone; all you have to do is ask a question. The information provided to you is not confidential, it is information for public use. In connection with all of the above the operator should not require any personal information from you. Perhaps you will only be asked to introduce yourself so that they can communicate with you by personalizing their appeal.

How to apply online to the Pension Fund

As mentioned above, PFRAF provides many of its services, including receiving applications, online. You can contact the pension authority directly through their website, or through yours Personal Area on the government services website in the appropriate section.

Since you provide information online that allows you to be identified, the range of services provided through the site is therefore much more valuable than calling a hotline. Once on the site, you will see a wide range of services provided by the Pension Fund of Russia. By going to your personal account, select the required section.

This way you can get the following information interactively:

• about your personal account - how many deductions for your seniority produced there;
• about the range of social services depending on your social status;
• everything about pensions - about formation, about components, about the ability to manage. It is also possible to submit an application through your personal account in order to obtain pensioner status. This also includes the payment of a pension benefit; this can also be declared through the website;
• all about the actions related to issuing a certificate for maternal capital, also sometimes called family. Including filling out an application to receive it, as well as to dispose of it within the framework established by law through your personal account;
• about the possibility to dispose pension contributions. All about investing part of your savings. This point is quite relevant in light of the increase in the retirement age; perhaps a painstaking attitude to this issue will allow you to joyfully await the onset of retirement age;
• payment of insurance pensions, funded pensions and state pensions as part of filing an application for pension delivery.

If you are unable to contact by phone number, you can write a letter by sending it to: 119991, Moscow, st. Shabolovka, 4, Pension Fund of the Russian Federation.

The PFR's activities are related not only to the assignment and payment of pensions. The department collects reports from employers, maintains personal accounts of insured persons, verifies documents for the payment of maternity capital and other issues. For information support of citizens and legal entities The Pension Fund of the Russian Federation gives you the opportunity to contact the hotline.

What are the benefits of calling the Pension Fund hotline?

Almost all types of activities that fall within the powers of the Pension Fund are government services. You can receive them by contacting in person at customer service Pension Fund institutions, through the MFC or the official portal of public services. In each of the listed cases, citizens need to confirm their identity in order to process personal data.

Telephone communication does not allow checking the identity of a citizen, so the possibilities of this option for providing services are significantly limited. In particular, consultations or services related to personal data of citizens are not available by telephone. Based on these restrictions, calling the PFR hotline makes it possible to:

• get advice on the regulations and operating hours of the department, the addresses of the location of territorial divisions;
• receive clarification on the procedure for oral reception of citizens and provision of written appeals;
• clarify the list of documents that are needed to provide services - for assigning a pension or assessing pension rights, for obtaining an MSK certificate and disposing of maternity capital funds, for registering or restoring SNILS, etc.;
• consult on the procedure for registering and using electronic resources of the Pension Fund of Russia;
• learn about changes in legislation, periods for indexation of pensions and other social benefits;
• clarify other issues that do not require the transfer and processing of personal data;
• contact regarding non-compliance with the regulations and code of ethics on the part of Pension Fund specialists.

Thus, calling the PFR hotline will not provide an opportunity to find out the status of the insured person’s personal account or receive another service that requires personal identification.

Regional and federal institutions of the PRFR can organize special hotlines for individual issues pension legislation. Typically this is due to changes in regulations, causing special attention among ordinary citizens. The timing and procedure for conducting such information campaigns can be found on the websites of the territorial divisions of the Pension Fund.

How to use the Pension Fund hotline

A single federal telephone number through which PFR specialists provide information services
8 800 302 2302 .

A call to the specified number within the Russian Federation is free. The procedure for providing information services follows the following rules:

• The hotline telephone is multi-channel, so the likelihood of long wait times for connection is practically eliminated;
• The PFR consultant is obliged to introduce himself and warn about the recording of the telephone conversation - this is necessary not only to monitor the quality of services provided, but also to consider possible disputes or claims;
• after determining the subject of the call, the Pension Fund specialist is obliged to provide an information service;
• if the subject of the call is an appeal regarding the work of the territorial services of the Pension Fund of Russia, the call may be redirected to the appropriate regional department.

An alternative option for obtaining advice is to contact via online chat on the Pension Fund website. In the feedback form, you need to indicate your questions and also leave your phone number - a specialist will contact you independently to provide consulting services.

A citizen is not obliged to disclose his personal information when calling the Pension Fund hotline. This allows you to maintain the anonymity of the conversation, and indicating your name will only be required to maintain business etiquette when communicating with a specialist from the pension department.

Can a call to the hotline lead to any legal consequences? Even if the subject of the call is a complaint about illegal actions Pension Fund employees, to conduct a full inspection, you must submit an official request or application. Telephone calls are not grounds for taking disciplinary or other measures.

The Executive Directorate of the Pension Fund of the Russian Federation systematizes information about requests received on the hotline. As a result of this work, information reports are regularly published with reports on the most common issues.

You can also get advice on all issues in the field of pensions from our specialists. To do this, you can call the numbers listed on the website, or leave your questions in the feedback form.

Listen

Issues related to pensions concern many. Moreover, regardless of whether the person has retired or is still working. Taking into account the fact that legislation tends to change, it is not always possible to monitor all innovations on your own, which reduces confidence in the future. However, getting all the information you need is actually simple, because there is a hotline that allows you to call directly to the pension fund, thanks to which everyone can talk to specialists about questions of interest without leaving home. In addition, this authorized body has developed other methods of communication that are aimed at providing information support to the population.

What can the hotline tell you about the pension fund?

Personal contact with the Pension Fund branches requires time and effort, which is not always convenient not only for working people, but also for pensioners. However, from time to time the need to seek professional help arises. Now you can do this without extra costs in the comfort of your own home. For this purpose it is used hotline Pension Fund of the Russian Federation whose telephone number is the same for the entire country:

Specialists contact center will answer all questions related to pensions, receiving SNILS, payment of maternity capital and many others. Please note that information about a citizen’s personal data is confidential information and can only be obtained at the district office at your place of residence.

It should be noted that the hotline that allows you to contact the pension fund is free for all subscribers.

Official website of the Pension Fund

In the modern world, the vast majority of people developed countries actively use the Internet. Therefore, any organization that wants to keep up with the times must have its own website, regardless of what area its activities belong to. This government agency how the Pension Fund did not stand aside. It is the developed and smoothly functioning website www.pfrf.ru that allows it to promptly inform citizens about changes legislative acts. The current information that is published on the official website clearly presents the basic information that everyone should know. The created database of materials explains many points, which eliminates the need to contact the institution once again, thereby facilitating the work of its employees. Users emphasize that the site is constantly being improved and is becoming even more convenient for finding information in a short time, and even the most inexperienced user can figure it out. Appeal to electronic resource eliminates the need to waste time in line to see a specialist.

Opportunities offered by electronic services

Additionally, the Pension Fund has developed a number of remote services. In order to use them, just visit the special tab “ Electronic services" They offer users the following features:

• make an appointment for a personal appointment;
• send an official request;
• order the preparation of the necessary documents.

For organizations, it is of interest to be able to download the necessary software products which are required to generate the required reporting and to make contributions to the Pension Fund. You can also find programs aimed at ensuring the legal rights of workers. Detailed guide allows you to quickly find contact information any division of the fund.

Additional telephones:

• 8 (495) 986 26 12 - Department for organizing the administration of insurance premiums and debt collection
• 8 (499) 189 19 70 - Department of organization of personalized accounting

The convenient service of the Moscow Pension Fund of the Russian Federation website will allow you, after choosing a service (pensions, social benefits, maternity capital, SNILS, etc.), to find a customer service:

For example:

Also on the website of the Moscow Pension Fund, if you are unable to find an answer to your question, you can contact an online consultant and ask him the question you are interested in, whether to use a social network convenient for you:

Telephone numbers of the “Hotline” of the Main Directorates of the Pension Fund of Russia and the Directorates of the Pension Fund of the Russian Federation in Moscow and the Moscow Region:

Main Directorate of the Pension Fund of Russia 1 for Moscow and the Moscow region Zelenograd Autonomous District of Moscow, Solnechnogorsk Municipal District, Moscow Region 8-499-717-21-75 ;

Main Directorate of the Pension Fund 2 for Moscow and the Moscow Region CJSC of Moscow, Odintsovo municipal district of the Moscow region, urban district of Ruza of the Moscow region, CATU of Krasnoznamensk of the Moscow region, Zvenigorod city district of the Moscow region, CATU of Vlasikha of the Moscow region 8-499-445-04-38 ;

Main Directorate of the Pension Fund of Russia 3 for Moscow and the Moscow region SEAD of Moscow, Lyubertsy urban district of the Moscow region, Dzerzhinsky urban district of the Moscow region, Lytkarino urban district of the Moscow region, Kotelniki urban district of the Moscow region 8-495-679-92-51;

Main Directorate of the Pension Fund of Russia 4 for Moscow and the Moscow region South-Western Administrative District of Moscow, Novomoskovsky and Troitsky administrative districts Moscow, Podolsk urban district, Moscow region 8-495-679-47-76;

Main Directorate of the Pension Fund of Russia 5 for Moscow and the Moscow region Northern Administrative District of Moscow, Khimki urban district, Moscow region, Dolgoprudny urban district, Moscow region 8-495-987-09-19, 8-495-987-09-20;

Main Directorate of the Pension Fund of Russia 6 for Moscow and the Moscow region North-Eastern Administrative District of Moscow 8-495-987-09-26; in the urban district of Mytishchi, Moscow region; in the urban district of Mytishchi, Moscow region 8-498-610-24-00;

Main Directorate of Pension Fund 7 for Moscow and the Moscow Region Eastern Administrative District of Moscow, Balashikha urban district, Moscow region, Reutov urban district, Moscow region 8-499-461-07-96 (on pension issues), 8-499-461-07-09 (on EDV issues), 8-499-461-07-32 (on issues of maternal (family) capital);

Main Directorate of the Pension Fund of Russia 8 for Moscow and the Moscow region Southern Administrative District of Moscow, Leninsky municipal district of the Moscow region 8-499-258-39-39;

Main Directorate of the Pension Fund of Russia 9 for Moscow and the Moscow region North-Western Administrative District of Moscow, Krasnogorsk urban district, Moscow region 8-498-568-80-42 (Head Office), 8 -499-196-09-17, 8-499-196-09-15 (issues of maternal (family) capital), 8-495-948-79-90 (issues of early work with insured persons retiring), 8-499-190-98-10 (on pension issues), 8-498-568-80-56, 8-498-568-80-57, 8-498-568-80-51 (issues of receiving reports), 8-498-568-80-34 (issues of debt collection), 8-498-568-80-36 (issues of registration of policyholders and insured persons);

Main Directorate of Pension Fund 10 for Moscow and the Moscow Region Central Administrative District of Moscow: 8-495-691-55-89 (pension issues); 8-499-235-10-39, 8-499-235-14-48, 8-499-235-43-93 (issues of administration of insurance premiums and personalized accounting, Department No. 1); 8-966-060-19-85 (issues of administration of insurance premiums and personalized accounting, Department No. 2); 8-906-767-63-32 (issues of administration of insurance premiums and personalized accounting, Department No. 3);

Office of the Pension Fund 11 for Moscow and the Moscow region Serpukhov municipal district of the Moscow region, Serpukhov urban district of the Moscow region, Pushchino urban district of the Moscow region, Protvino urban district of the Moscow region 8-496-735-29-88;

Office of the Pension Fund 12 for Moscow and the Moscow region Sergiev Posad municipal district of the Moscow region 8-496-547-88-25;

Office of the Pension Fund 13 for Moscow and the Moscow region Noginsk municipal district of the Moscow region, urban district of Chernogolovka of the Moscow region 8-496-515-88-90;

Office of the Pension Fund 14 for Moscow and the Moscow region Kolomna urban district, Moscow region 8-496-615-54-54;

Office of the Pension Fund 15 for Moscow and the Moscow region Ramensky municipal district of the Moscow region, urban district of Bronnitsy, Moscow region 8-496-463-20-23;

Office of the Pension Fund 16 for Moscow and the Moscow region Pushkinsky municipal district of the Moscow region, Krasnoarmeysk urban district of the Moscow region, Ivanteevka urban district of the Moscow region 8-496-580-73-93, 8-496-533-63-00;

Office of the Pension Fund of Russia 17 for Moscow and the Moscow region Korolev urban district, Moscow region 8-495-511-55-52;

Office of the Pension Fund of Russia 18 for Moscow and the Moscow region Shchelkovsky municipal district of the Moscow region, Fryazino urban district of the Moscow region, Losino-Petrovsky urban district of the Moscow region, Zvezdny Gorodok ZATO of the Moscow region 8-496-562-95-22;

Office of the Pension Fund of Russia 19 for Moscow and the Moscow region Elektrostal urban district, Moscow region 8-496-576-34-40, 8-496-576-31-78;

Office of the Pension Fund 20 for Moscow and the Moscow region Naro-Fominsk municipal district of the Moscow region, ZATO Molodezhny of the Moscow region 8-496-343-43-39;

Office of the Pension Fund 21 for Moscow and the Moscow region Dmitrovsky municipal district of the Moscow region 8-495-993-91-50, 8-496-227-90-52;

Office of the Pension Fund 22 for Moscow and the Moscow region Voskresensky municipal district of the Moscow region 8-496-442-16-51;

Office of the Pension Fund of Russia 23 for Moscow and the Moscow region Klinsky municipal district of the Moscow region 8-496-243-50-25, 8-496-245-84-61;

Office of the Pension Fund 24 for Moscow and the Moscow region Orekhovo-Zuevo urban district, Moscow region, Orekhovo - Zuevsky municipal district, Moscow region 8-496-416-95-62;

Office of the Pension Fund 25 for Moscow and the Moscow region urban district of Stupino, Moscow region 8-496-644-32-89 (for citizens), 8-496-644-12-94 (issues of personalized accounting), 8-496-644-12-43 (for policyholders);

Office of the Pension Fund of Russia 26 for Moscow and the Moscow region Domodedovo urban district, Moscow region 8-496-794-07-30 (for citizens), 8-496-794-06-92, 8-496-794-06-24 (for policyholders);

Office of the Pension Fund of Russia 27 for Moscow and the Moscow region Istra urban district, Moscow region, ZATO Voskhod 8-498-319-69-00, 8-498-319-68-02;

Office of the Pension Fund of Russia 28 for Moscow and the Moscow region Zhukovsky urban district, Moscow region 8-495-556-99-48;

Office of the Pension Fund of Russia 29 for Moscow and the Moscow region Yegoryevsk urban district, Moscow region 8-496-402-41-54 (pension issues), 8-496-402-41-57 (issues of administration of insurance premiums), 8-496-402-41-56 (issues of personalized accounting);

Office of the Pension Fund 30 for Moscow and the Moscow region urban district of Pavlovsky Posad, Moscow region, urban district of Elektrogorsk, Moscow region 8-496-432-33-90;

Office of the Pension Fund of Russia 31 for Moscow and the Moscow region Volokolamsk municipal district of the Moscow region, Lotoshinsky municipal district of the Moscow region, Shakhovskaya urban district of the Moscow region 8-496-362-58-04;

Office of the Pension Fund of Russia 32 for Moscow and the Moscow region Shatura urban district, Moscow region, Roshal urban district, Moscow region 8-496-453-20-10;

Office of the Pension Fund of Russia 33 for Moscow and the Moscow region Chekhov urban district, Moscow region 8-496-727-78-18, 8-496-727-78-19;

Office of the Pension Fund of Russia 34 for Moscow and the Moscow region Mozhaisk municipal district of the Moscow region 8-496-382-00-85;

Office of the Pension Fund 35 for Moscow and the Moscow region Kashira urban district, Moscow region 8-496-693-16-44;

Office of the Pension Fund of Russia 36 for Moscow and the Moscow region urban district of Dubna, Moscow region 8-496-212-48-77;

Office of the Pension Fund of Russia 37 for Moscow and the Moscow region urban district of Lukhovitsy, Moscow region 8-496-632-16-34, 8-496-632-17-56;

Office of the Pension Fund of Russia 39 for Moscow and the Moscow region Taldomsky municipal district of the Moscow region 8-496-206-12-90, 8-496-206-33-50;

Office of the Pension Fund 40 for Moscow and the Moscow region Lobnya, Moscow region 8-495-577-62-35;

Office of the Pension Fund of Russia 41 for Moscow and the Moscow region urban district of Zaraysk, Moscow region, urban district of Serebryanye Prudy, Moscow region 8-496-662-49-02;

Pension Fund Russian Federation also has a “hotline”, by calling which you can get an answer to your question regarding pension matters or simply listen to the pleasant voice of an autoinformer.

No single number hotline and right. There are so many pensioners in Russia and they all need something from the Pension Fund. The single line will simply melt. That's why each branch has its own hotline. To find out her phone number, you need to go to the website pfrf.ru and select your region.

Then click on the word “Branch” and information about the branches will appear on your screen:

If you live in a large region, then you will need to find your branch.

When you reach the text with the address and opening hours, look for the line “Hotline”. Now you can call and ask questions. Or you can contact the Pension Fund online reception office. Sometimes it makes more sense than talking on the phone.

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Pension Fund - hotline: 14 comments

1. Natalia

   If possible, answer the question! Can a miner’s preferential pension be 8,400 rubles? Where can I go for help? Thank you!

2. Olga
3. Guest

   Hello! Tell me, can I get a certificate that I have been a pensioner since October 20, 2017, although my pension is still being calculated and they said that the result will only be in 3 months. Thank you. Nikolay Frolov.

4. SVETLANA

   Hello! Please tell me why we need to submit documents for a pension half a year in advance if people start fussing about missing documents only from the day the pension was assigned and the time is counted from the day the pension was assigned? Is it correct that 3 months begin to count from the day the pension is assigned?

5. Tatiana

   I kindly ask you to express my gratitude to Maria Nikolaevna Alennikova. I filled out documents for a pension, Maria Nikolaevna, a specialist in her field, worked with me. Everything was so accessible and competently explained. A rare case in government institutions. Pension Fund of the City of Magnitogorsk, Ordzhonikidze District.

6. Olga

   My pension is being delayed. Where can I go? Thank you!

7. Evgenia

   Good evening! I received an SMS on Viber about the accrual of an insurance payment, how can I receive it?

8. GSHAPOCHKINA OLGA ALEKSANDROVNA

   THE PENSION FUND OF THE CITY OF NOVOTROITSK, ORENBURG REGION HAS NOT TRANSFERTED A PENSION TO SBERBANK SINCE JUNE 15, 2018 TO MY FREAK-IN-LAW SHAPOCHKIN NIKOLAI EGOROVITCH 1936. R., MOTIVATING THIS BY THE FACT THAT THE FUND EMPLOYEES SHOULD MAKE SURE THAT HE IS ALIVE. AND IT WAS IMPOSSIBLE TO NOTIFY A SOCIAL WORKER IN ADVANCE BY A LETTER OR ARRIVAL. THIS IS THE STORY OF MANY PENSION RECIPIENTS IN SBERBANK, THE OLD PEOPLE WERE SHOCKED.

9. Andrey

   It is not possible for a hearing impaired person to get an online consultation; on Sunday they transfer to ordering a call or a personal call. The rights of socially protected citizens are infringed.

10. Tamara

    Do I have the right to receive “Veteran of Labor” with 39 years of experience, work activity started at a minor age / from 15 years old /, awards are only local, there is an anniversary award “100 years of pro-Russia” Sincerely Beskrovnaya

11. Maria

    Good afternoon. Is it possible to reimburse parents’ expenses for paying for their child’s stay in a dormitory (full-time university) at the expense of MK funds after the fact. Those. Pay parents for the entire academic year, and then provide documents (invoices and payment receipts). Due to the unknown amount to be paid. Because There is communal payment, is there Additional services, such as using a kettle, iron, refrigerator, TV, laptop, etc. And therefore it is not known in advance what he will use and how much. Please answer this question. And further. If a child studies in another city, are the originals of the contract and certificate required?

12. Sergey

    No help from you, just show-offs, wasting OUR hard-earned money

13. Vladimir

    Please tell me why I don’t have an individual personal account on the Pension Fund website wages for the years from November 16, 1976 to May 31, 1998, although I gave all the documents to the Nevsky district of St. Petersburg where my Pension Fund is. My SNILS 021-450-857-12