The OTP Bank hotline will be required by many clients of the institution. But how to contact the contact center specialists? Our article will offer several ways for users.

OTP Bank is a fairly large financial institution. There are several advantages of the institution that should be listed:

1. A wide range of services is offered.
2. The financial institution is quite reliable.
3. It offers attractive conditions to clients.
4. Has a good reputation in the market.
5. Develops new products.
6. Released a handy app.
7. Organized customer support.
8. You can quickly contact the experts if necessary.
9. There are no problems in cooperation with the institution.

OTP bank phone: free for communication with the operator

Today, there are several ways to contact the operator:

• Hotline of OTP Bank.
• Feedback form on the site.
• Write to email.
• Through social networks.
• In the application.

OTP Bank hotline phone - free from mobile

Many customers use the hotline. This is a fairly simple way to contact the institution's specialists. At the moment, the organization provides several numbers, you can call them from a mobile or landline phone:

1. For loans at retail outlets - 8 800 200 70 05.
2. By credit cards - 8 800 200 70 01
3. For small businesses - 8 800 200 70 09.

OTP bank phone number - hotline for a loan with an operator

Phone for cash loans and deposits - 8 800 100 55 55.

When calling you will need:

• Wait for the operator's response.
• Report the reason for the call after the connection.
• Provide personal data to identify the client.

By email

Email is another way to get in touch. Some customers are unwilling to call the OTP Bank hotline. In this case, you can send a letter. Specialists will consider the appeal and send you a response to the same address from which the postal item was received.

Available contact addresses:

1. Advice on the products and services provided - [email protected].
2. Questions about the online service - [email protected].
3. If you would like to make a complaint, please write to [email protected].

In social networks

• VK - @otpbank_ru.
• OK - @otpbank.russia.
• FB - @otpbank.ru.
• Twitter - @OTP_Bank_Russia.

In the application

The bank also has its own application. It allows customers to manage an account and receive information of interest. Let's list the benefits of the program:

1. She is easy to learn.
2. It can be quickly downloaded from the official store.
3. The program has a stylish design.
4. It provides many useful features.
5. Updates and gets better with time.
6. You will be able to use the application comfortably.

You can download the program in the official store. It is freely distributed and available to all customers. The application has a special item for communication with the bank, you need to go to it.

Feedback form

You can contact the institution through the feedback form. This will require:

• Go to the portal https://www.otpbank.ru/.
• Find the "Contacts" section.
• It contains a form to fill out.
• Enter the requested information and enter your question.
• Submit your request for review.
• A specialist will contact you shortly and answer your questions.

The choice of method depends on how quickly you need to contact employees and which option is most convenient at the moment.

OTP Bank is a Russian banking institution. It is a member of the International Financial Group "OTP Group", which is a key financial services market in the countries of Eastern and Central Europe. The bank also positions itself as a diversified lending institution, which provides various banking services and products to individuals and legal entities. In 2017, the assets of OTP Bank Russia amounted to 119.4 billion rubles.

The international experience of OTP Bank begins in 1949, after its foundation in Hungary as a state savings bank. At the end of 1990, the bank was reorganized and a public limited company "National Savings and Commercial Bank" was established. Today, OTP subsidiaries operate in nine European countries.

Joint Stock Association "OTP Bank" has been operating in Russia since 1994. The activities of the financial institution are coordinated with the Central Bank of the Russian Federation. The main direction of the bank's work is conducting commercial and retail banking operations:

• Acceptance of deposits;
• Providing loans to private and corporate clients;
• Providing guarantees;
• Provision of services in the implementation of import and export operations by clients;
• Settlement and cash operations;
• Operations with securities;
• Operations with foreign currency;
• Use of derivative financial instruments;
• Attracting and placing funds on the interbank market.

According to key indicators, the bank is included in the list of 50 largest banks in the Russian Federation. Branch network - more than 3,700 representative offices, credit and cash service branches, additional branches. OTP Bank issues and accepts bank cards of the largest payment systems: Master Card, VISA, JCB Int., DENERS CLUB, Zolotaya Korona.

Brief background information – OTP Bank

Main office: Russian Federation, Moscow, Leningradskoe highway, 16A, building 1, 125171.

Hotline, phone number:

• 8 800 100 5555 (advising on bank services and products, deposits and loans);
• 0707 (free phone number from a mobile device for all questions);
• 8 800 200 7005 (for consumer loans in retail chains);
• 8 800 200 7001 (on issuance and closing of credit cards);
• 8 800 200 7009, +7 495 775 3353 (answers to questions about services for small businesses, only for residents of Moscow and the Moscow region).

Official web page on the Internet: https://www.otpbank.ru/

Name of the Chairman of the Board of Directors: Zoltan Major.

The president: Chizhevsky Ilya Petrovich.

Financial services at OTP Bank

OTP Bank has been providing service for legal entities and individuals . These services include: issuing loans to individuals and small businesses, issuing loans to retail chains, opening deposits, opening accounts, making money transfers, renting safes, conducting operations with plastic media, remote banking system. The banking institution participates in the unconditional deposit insurance program. Volumetric assets made it possible to rank it in Group I. The provision of services to customers occurs only through the internal network. The client base of OTP Bank includes over 4 million citizens of the Russian Federation.

Internet banking for individuals from OTP Bank

The Internet banking system for servicing individuals from OTP Bank was named "OTP Direct". All banking services are provided here remotely, without visiting a branch of the company. It is enough to be the owner of a plastic card, or to have an open account. Pre-registration in the online system through the website is recommended. Login and password are required for authorization in the service.

OTP Direct, video:

Opportunities of Internet banking OTP:

1. Getting static information about your cards, accounts, loans and deposits.
2. Obtaining information on the movement of finance.
3. Making transfers and payments online in a couple of clicks.
4. Replenishment of electronic wallets: Eleksnet, Yandex.Money, QIWI, Rapida Online, etc.
5. Create templates.
6. Setting up recurring payments.
7. Connecting the mobile bank "OTP Direct".
8. Setting the "Telegram-bot" option.
9. Setting up security in your personal account.
10. Communication with the bank consultant in the chat.

Internet banking for legal entities from OTP Bank

The virtual banking service center for individual entrepreneurs and legal entities is called "IBank". Logging into the system is carried out from the official web portal of the bank, by pressing the button "Internet banking for legal entities". Unlike standard login and password authorization, entrepreneurs can connect to the system only through the received driver for iBank2Key USB tokens, Rutoken, or the crypto library for the MAC token. For offline work in the system, it is recommended to install the PC-Banking program, a link to it is available on the official web-portal of OTP Bank.

In the action panel of the personal account, the following are implemented: actions:

• Asset and account management;
• Work with salary projects;
• Carrying out transactions with currency;
• Settlement service;
• Creation of new documents;
• Document editing;
• Copying a new document based on an existing one;
• Document signature;
• Work with incoming letters;
• Printout of documents;
• Creation of document templates;
• File export;
• Import documents;
• Update of displayed information;
• Receipt of correspondent accounts, etc.

Customer Support OTP Bank

The contact center of OTP Bank is open daily , and provides customer support on all issues of interest. Professional specialists of the institution are ready to answer them both in stationary and remote mode. Visit the nearest bank branch with a passport of a citizen of the Russian Federation, and a professional will help you solve an urgent problem within a few minutes. For remote communication with the operator, you will need an Internet connection from a personal device, and a visit to the official website of OTP Bank.

Internet support service

For remote correspondence with the company, you can use the online communication services with a bank specialist. The first way is to follow the link: https://www.otpbank.ru/retail/contacts/, and in the open dialog box select the tab "Contact the bank". The following are the contact details of the person writing the appeal:

OTP bank information, video:

OTP Bank consistently ranks among the fifty largest credit institutions in the country. The amount of capital is about 27 billion rubles. Only in Russia the number of regular customers reaches half a million people. The phone number of OTP Bank and other important information can be clarified on the portal.

Hotline of OTP Bank

A credit institution is present in most cities of the Russian Federation. For prompt and uninterrupted customer service, the bank uses a hotline that anyone can call. Actual phones:

• 8 800 100-55-55 - for customers throughout Russia.
• +7-495-775-47-75 - for clients from Moscow and Moscow region.

These numbers are for individuals. Legal entities are served by a separate telephone line. Representatives of companies and organizations can contact OTP Bank at the following phone numbers:

• 8 800 200-70-09 - for calls throughout Russia.
• +7-495-775-47-75 - for calls from Moscow and MO.

Federal telephones of OTP Bank operate around the clock. Regional numbers, including the Moscow region, are used only during business hours.

Federal phone numbers are free. They can be called from both mobile and landline phones. When calling landline numbers from mobile devices, the fee is charged according to the tariff plan of the mobile operator.

Phones of OTP Bank for loan products

To optimize the process of remote interaction with customers, OTP Bank separated its current numbers by lines. It is advisable to make calls in the following order:

• 8 800-200-70-05 - obtaining information on consumer issues.
• 8 800-200-70-01 - Issues related to the maintenance of bank cards, as well as their execution.
• 8 800-100-55-55 - general questions on consumer loans, deposits, deposits, bank accounts, and other products.

Each of the above numbers is open 24/7. Calls to them from anywhere in the Russian Federation are made free of charge, and without restrictions on the duration of the call.

To speed up the process of obtaining the necessary information, it is advisable to use the help of an auto informer. Some services, for example, PIN-CODE generation, are provided only with the help of an auto informer. Employees of the credit institution are not involved in this process. This applies to any cards.

Free number of OTP Bank for mobile devices

Especially for calls from mobile devices, OTP Bank has a short number - 0707 . This number is federal, so customers from anywhere in the country can call it for free.

The short number is intended for subscribers of the "big four" mobile operators - Megafon, Beeline, MTS, Tele2. Subscribers of other mobile operators cannot call this number yet. It is easiest for them to use federal numbers with a prefix - 8 800.

What issues can be resolved by phone in OTP Bank

In addition to information services that are provided to customers by phone, the use of technical means of service is also envisaged. By dialing the correct number, customers can:

• Get information on your card, loan, deposit.
• Block a bank card.
• Order documents - certificates, extracts, other documents.
• Notify the bank about the early repayment of the debt, or about the early termination of the contract for banking services.
• Resolve any issues related to banking products and other offers of OTP Bank.

In this case, you can use the functionality of the auto informer, or the help of a Bank employee. The answer of the specialist, as a rule, arrives within a few minutes.

Additional channels for communication with OTP Bank

In addition to phone numbers, OTP Bank uses alternative channels to communicate with customers. In particular, you can ask a question or get the necessary information on the bank's products via e-mail - through personal correspondence with the manager of a credit institution.

As in the case of telephones, OTP Bank uses several channels for correspondence with customers. Individuals and legal entities can use the following e-mail addresses:

• [email protected] - consultations on products and offers of the Bank.
• [email protected] - Questions about using the OTP Direct Internet Bank.
• [email protected] - to send a claim or complaint to the Bank.

Processing of requests received through these channels takes 1-2 banking days. By mail, existing customers can also order documents - certificates and extracts in electronic form.

If the client experiences inconvenience when communicating by phone and does not have a valid e-mail, he can contact the Bank's employees in groups on social networks. OTP Bank has active groups and channels on the following resources.