OTP Bank offers a wide range of services, including lending services. You can find out the debt balance in six ways: through a mobile application, SMS banking, online banking, using a mobile application for borrowers or at a branch banking organization.

The OTPdirect personal account is a functional and round-the-clock service that allows you to view the status of your account or loan, as well as pay for housing and communal services, etc. At https://direkt.otpbank.ru you must enter your login and password, which are issued when signing the loan agreement. The service is provided free of charge.

Find out the balance of debt through the OTPdirect application

Bank clients can download for free mobile application"OTPdirect" on your tablet or phone. The program is a service similar to online banking. You must use the same login and password as for online banking.

We use SMS banking

If there is no Internet connection, you can use SMS banking. The service allows you to obtain all the necessary information. The borrower should simply send an SMS message to the short number 5927. The message must contain the text: CREDIT or CREDIT.

If there is a need to gain full access to the SMS banking service, then you need to send the text “HELP” to the short number.

Checking debt in the OTPcredit application

The following options will be available to the borrower:

1. Familiarization with the exact amount of the loan and the number of days remaining until the date of the next payment.
2. You can find out the borrower's account details and other information necessary to repay the debt.
3. View detailed map, which indicates the terminals and points where you can make payments.
4. Payment tracking by loan agreement using a detailed schedule.
5. Setting up notifications about the need to make the next payment.
6. You can view information about the terms of enrollment and the amount of commissions.
7. Repaying debt from a mobile device account.

The convenient application can also be downloaded to your mobile device through the official Google Play and AppStore stores using the links below.

At the OTP Bank branch

Advantages of OTP Bank credit card

OTP Bank credit card is a plastic card with in cash, which the bank kindly provides to you. Thanks to this card you have the opportunity to pay for purchases in trading network supermarkets and receive money in cash through an ATM. For using the limit assigned to your credit card, OTP Bank charges interest, which must be returned along with the total amount of debt. You can find out the amount of debt on a credit account via the OTP bank hotline or via Internet banking.

The amount offered by OTP Bank is limited by the client’s income and may be slightly inflated due to positive credit history. A credit card has a significant advantage over a cash loan in that, if necessary, it is possible to get the required amount at an ATM, of course, within your personal limit. Specify expected credit limit You can contact the OTP Bank hotline. Therefore, there is no need to come to the bank and register new loan, wasting your precious time. No need to wear a large amount money in your wallet to make a large payment. The likelihood of losing money or having it stolen from your wallet is reduced to zero. Even if the card is stolen, it is not possible to withdraw your money, since they can be blocked at any time of the day, and even over the phone. However, scammers can pay with it in a store, and it is important to know about this; by promptly informing the bank via the hotline, you will save your funds.

The main advantage of this banking product, like a credit card, there is a grace period. This is a time period during which OTP Bank does not charge the client interest for the use of monetary resources. Usually it ranges from 20 to 60 days. All banks individually consider the grace period for their credit cards in accordance with credit policy this financial institution. If during this period you managed to return the money to the bank, then the bank will not charge interest for using the limit.

OTP Bank is interested in its clients, and therefore does everything to ensure that they feel comfortable using its services. Sometimes clients need to contact the bank. The most convenient way of communication for many people in Russia has been and remains the telephone, so the organization has a free telephone hotline for OTP Bank for loans for these purposes.

Considering that OTP Bank serves different clients, it has different telephone numbers for communication:

• if the client is interested consumer loan, for example, for purchasing washing machine in any shopping center, then he should dial 8 495 775 4 775
• if you have questions about credit cards, then just dial 8 495 775-4-775, and bank employees will resolve them
• hotline general issues 8 800 100 55 55
• the bank serves representatives of small businesses, for them there is a number 8 800 200 70 09
• phone number of OTP Bank, Moscow and Moscow region 8 495 775 4 775 , but you can also call federal numbers
• OTP Bank's telephone number in St. Petersburg is also federal (8 800), OTP Bank does not have a telephone number in code 812
• For general questions, you can call the short number 0707 for free from all mobile phones

However, it should be noted that OTP Bank “distributed” telephone numbers in a very original way. Each of the numbers is not the number of any department. All numbers are “responsible” for a specific type of bank services. Moreover, most telephone numbers start with 8800, which indicates that this is a toll-free telephone number for the OTP bank hotline.

This is especially convenient for older people, because they most often try to save on mobile communications, but for this, the bank has a short number for receiving calls from mobile phones.

For residents of Moscow and the region, the bank has allocated a city number in code 495, which operates in a single tariff schedule intended for the Moscow region. Residents of other regions can use numbers that start with 8,800. If you see this beginning, it means you have an absolutely free OTP Bank phone number.

ATTENTION!

To save on mobile communications, you can and should call OTP Bank’s special short number - 0707. It is FREE for all mobile operators, both for Beeline numbers, Megafon numbers, MTS and so on.

Agree, it is much more convenient to ask questions to a living person who is on another wire than to look for answers on the Internet. In addition, the phone can be useful, for example, in the process of filling out a receipt to pay for any service through a bank. And there are many situations when this type of communication is needed. If a client needs to apply for a loan, it is also convenient to find out about the details of the loan by calling OTP Bank’s toll-free phone number.

Let’s assume that a client’s bank card is expiring, and the bank branch is located in another city, where he still needs to get there. In this case, you can call the bank and resolve the issue of re-issuing the card remotely. At the same time, you can not only order it, but also specify the date when it will be ready. Again, this is convenient. After all, there is no need to spend money on travel, and the time savings are significant.

Sometimes it happens that a client’s wallet, along with a bank card, is stolen. In such a situation, you need to act immediately. The only way out is to call the bank to block the card! After all, it is very important to block the card in a timely manner so that an attacker cannot use it.

However, it is not always economical, especially for cell phone owners, to make calls to landline numbers. After all, for this money is debited from the phone account. And here OTP Bank also showed concern for its clients. For subscribers of MTS, Megafon, Beeline, there is a short toll-free telephone number for the OTP bank hotline, with which you can contact the bank for free at any time of the day - this is number 0707. In this case, no money is debited from the phone balance. After all, not every person is ready to spend a certain amount of money in order to call the organizations he needs.

So, OTP Bank really treats its clients carefully and carefully. For their convenience, there are different types communications. After all, emergency situations can arise for anyone. It is indeed very convenient and practical. That is why you need to keep the free telephone numbers of the OTP Bank hotline for loans in your notebook. This will significantly reduce the time it takes to find them if you need to urgently call the bank.

How else to contact

Other types of communication are provided for other clients. For example, you can communicate with the bank without leaving your computer or using mobile internet. All you need to do to do this is go to the official website of OTP Bank.

It should be noted that the official website of the bank is well thought out. Immediately on home page the user sees all toll-free numbers OTP phones bank, and also a form opens in front of it feedback. Moreover, the form itself has two tabs. One is specifically for feedback from the bank. And the second tab allows you to order the necessary documents.

So, if you decide to write in feedback, then for this you need:

• introduce yourself
• indicate your full name
• if you are an OTP client, then you need to check the box, if not, then you can skip this item
• then indicate the contract or card number
• In the same line you need to enter your address
• then leave an e-mail so they can answer you
• in the next line you need to indicate your phone number, as well as the series and number of your passport
• after that, select the topic of the request (this could be a consultation on bank services and products, questions on Internet banking, you can also leave a complaint)
• in the next column we write the text of the application to the bank; if necessary, you can attach the required file

As we have already found out, on the bank’s main page you can not only leave a message in the feedback form, but also order necessary documents. However, let us clarify that this service not free, its cost depends on the type of documents.

Bank clients often have various questions, regarding the possibility of conducting operations, as well as the operation of various services. To obtain detailed answers to such questions, you must consult with a specialist from the organization. That is why banks create many ways of convenient and fast communication. This article will present all the ways to contact, as well as how to call a free operator?

The presented organization takes care of its clients and has distributed the phones of its operators specifically for them in such a way that each phone is intended for some banking service.

How to call the OTP Bank operator? Thus, if you need to get an answer to a certain question, you need to select the appropriate operator and call him at the following number:

• To resolve issues related to obtaining or repaying loans, dial the number - 8 800 200 70 05 .
• If you have any questions regarding credit cards, dial the following number - 8 800 200 70 01 .
• For those who wish to open their bank account or take out a cash loan, the following telephone number is available - 8 800 100 55 55 .
• If your question is related to small business topics - 8 800 200 70 09 .
• Standard hotline phone number for Moscow and the Moscow region - 8 495 775 33 53 .
• Standard hotline phone number for St. Petersburg - 8800

Calls to all listed numbers are absolutely free.

Email addresses (email)

If you do not have the opportunity or desire to contact the operator via telephone, then you can send a question via email. has several email addresses, each of which is intended for specific banking services.

So, you can leave your message at one of the following addresses:

• [email protected]. This address is suitable for those clients who want more learn about bank products and services.
• If you want consult about work online service, you can write by email - [email protected].
• For writing complaints against an employee You can send your claim by email - [email protected].

Letters to email addresses are checked every day. However, a response can be expected within a few days, depending on the workload of the organization’s employees.

Free call from mobiles

How to call an operatorOTP Bank for free? As already written above, any calls to numbers that begin with numbers 8 800 - are performed free of charge.

Also, using your mobile phone, you can call a special number - 0707 , which is free for most carriers.

OTP Bank feedback form

When going to the website of the represented organization, the client can contact the organization by filling out a special form. This form is divided into two tabs at once: the first is responsible for receiving a response from the organization’s employees, and the second is responsible for receiving necessary documents.

What you need to indicate in the feedback form:

• Client's full name who contacts the bank.
• Indicate whether you are a client bank or not.
• If you are a client, then you must indicate the contract or bank card number.
• Next you need to specify your email address(an answer will come to it).
• Then indicate your mobile phone number and passport details.
• After this it is indicated topic of appeal.
• Next you can enter the text of the appeal, to which you can also attach the necessary files.

Order the production of documents on the website

If you need to order the receipt of any documents from the bank, you can do this without leaving your home. The document ordering process is as follows:

• Go to the site organizations.
• Go to the section "Ordering documents".
• Enter personal information .
• Next please indicate contact information and passport details.
• Select document type and submit your application.

5 ways to call and write to Tinkoff Bank free for the operator -

Support of OTP Bank in social networks

OTP Bank is constantly improving the way customers interact with the organization and provides all possible ways communications. So, you can ask questions that interest you not only by calling the hotline, email or using feedback, but also ask your question on various social networks.

Video: how to contact an OTP Bank specialist?