Drivers have already got used to the fact that fuel is constantly rising in price and a significant part of the personal budget is spent on gasoline. Therefore, saving at gas stations is an urgent problem for many car owners, especially if there are several cars in the family. Customers of gas stations "TNK" and "Rosneft" can return part of the money spent. To do this, they need to join the Loyalty Program and receive a package of three plastic cards « family team».

For settlements at gas stations and with Program Partners, points will be credited to the card, with which later you can pay up to 100% of the cost of goods, services and fuel at Rosneft and TNK gas stations.

Where and how to get a Rosneft Family Team card

You can get a set of Family Team cards at Rosneft and TNK gas stations, addresses with the location of gas stations can be found. They are issued free of charge to any client who wishes to join the Loyalty Program. For full participation, you must fill out the questionnaire.

The cards are immediately activated by the gas station employee.

The "Family Team" set includes: the main card and two additional ones, intended only for accumulating points and they can be transferred to relatives or friends. You can issue a set where the main card will be a prepaid card from the line of the Far East Bank or of the All-Russian Bank development of regions (RRDB).

Wherein the use of banking functionality is not prerequisite participation in the Loyalty Program. If desired, the card can be left only as a Bonus card, and then you can independently activate the banking component when replenishing the card account with cash.

All three cards are united by a common bonus account. But active members of the loyalty program have the opportunity to increase the number of additional cards up to 4 pieces. To do this, you must first issue a set of cards led by a non-bank bonus card, and then receive a set of cards, where the main card will be the bank version of the "Family Team". After that, all that remains is to link new cards to an existing bonus account. In this case, the main card will be considered a bank card and plus 4 additional plastics to it.

If the car owner needs only the main bank card operating under the Family Team Loyalty Program, then he can get it at one of the Partner banks - RRDB and Far East Bank, depending on the region of issue.

Bank	The territory of the map
RRDB JSC	all regions of the Russian Federation, except: Krasnoyarsk Territory, Irkutsk Region, Republic of Buryatia, Republic of Khakassia, Khabarovsk Territory, Amur Region, Jewish Autonomous Region, Primorsky Territory, Sakhalin Region, Trans-Baikal Territory
PJSC Far East Bank	only in the territories of: Krasnoyarsk Territory, Irkutsk Region, Republic of Buryatia, Republic of Khakassia, Khabarovsk Territory, Amur Region, Jewish Autonomous Region, Primorsky Territory, Sakhalin Region, Trans-Baikal Territory.

"Family Team" RRDB

RRDB Bank has two cards that are members of the Family Team Loyalty Program:

• prepaid Mastercard Prepaid, which can be obtained at Rosneft gas stations;
• registered debit card Mastercard World, it is issued at the bank office.

The cards have a chip and support PayPass and 3D Secure contactless payment technologies. Mastercard World can be linked to Samsung Pay / Apple Pay/ Google Pay.

Prepaid card

The prepaid card is non-named, if desired, the holder can be identified. The conditions for the card are as follows:

• issue and maintenance - no commission;
• limits on card account balance depend on the type of card identification;

• interest on balance Money are not charged;
• replenishment of the card through cash desks, RRDB ATMs - free of charge;
• cash withdrawal - 5% of the amount, but not less than 200 rubles, while the limits for this operation: 5,000 per day and 40,000 per month;
• SMS informing only for identified cards - 60 rubles per month.

Name card

The issuance of a personalized card "Family Team" is free. The conditions are as follows:

• service to choose from: either 1,090 rubles a year, or 250 one-time and then free of charge with a monthly turnover of at least 5,000 rubles for purchase and payment of servants. Otherwise, the monthly fee is 89 rubles;
• no annual interest is accrued on the balance;
• replenishment of the card - no commission;
• withdrawal from the issuer's ATMs - free of charge, from third-party banks - 1%, but not less than 150 rubles;
• cash withdrawal limit per day - 600,000 rubles, per month - 2,500,000 rubles;
• SMS informing 0 rubles or 60 rubles per month, depending on the selected service package.

In addition to the “Family Team” Bonus Program, the personalized card provides additional benefits:

• 5% cashback in the Car Profile category: auto parts, accessories, parking, garages, roads, taxis, car washes;
• activation of the Roadside Assistance program from Russian AutoMotoClub LLC;
• saving up to 15% on CASCO when applying to AlfaStrakhovanie JSC.

"Family team" of the Far East Bank

The line of co-branded cards "Family Team" from the Far East Bank in cooperation with Rosneft includes:

• prepaid Visa cards Classic and WORLD;
• debit Classic and Premium cards of the National payment system PEACE. With the possibility of registration for pensioners and within the framework of salary project(including for public sector employees);
• credit card MIR Premium.

Plastic is equipped with a chip, supports contactless payment functions and World Accept technology, for secure transactions on the Internet. Validity - 5 years.

Prepaid card

Prepaid cards can be obtained free of charge directly at the gas station. The holder has the opportunity to go through identification, which will allow you to receive more cashback and increase some limits on transactions.

Conditions for prepaid cards "Family Team":

• issue and annual maintenance - no commission;
• replenishment - free of charge;

• cash withdrawal at ATMs of PJSC Far East Bank - free of charge, in third-party banks the commission will be 1%, not less than 99 rubles. Withdrawal limits - no more than 5,00 rubles per day and no more than 40,000 rubles - per month;
• limit on the balance of funds on the account: no more than 15,000 rubles for a card without identification, up to 60,000 rubles for a card with simplified identification, and up to 600,000 rubles for a card with full identification;
• limit on the amount of transactions per month: for cards without identification - 40,000 rubles, with simplified identification - 200,000 rubles, with full - 600,000 rubles;
• SMS informing - 60 rubles per month.

Classic and Premium debit cards

Classic and Premium debit cards"Family team" must be registered at the bank office. The conditions for them are as follows:

Terms		classic card	Premium card
Release		is free
Number of additional cards		up to 5 pcs.
Service	main card	99 rub.	999 rub.
	additional card	99 rub.	999 rub.
	pension card	0 rub.
Interest on the balance	Retirement card	4% per year
Replenishment		is free
Cash withdrawal in rubles	at ATMs of the Far East Bank	is free
	at third party ATMs	from 1 to 5 operations free of charge, then 1%, but not less than 100 rubles.	from 1 to 5 operations free of charge, then 1%, but not less than 79 rubles.
Cash withdrawal limits	in a day	50 000 rub.	150 000 rub.
	per month	RUB 500,000	RUB 1,000,000
	Retirement card	a day - 150,000 rubles, a month - 750,000 rubles
SMS informing	main card	40 rub. per month	is free
	pension card	is free

Credit card "Family Team"

Credit Premium card MIR "Family team" is available from 20 to 65 years old, with the possibility of confirming income and length of service. The terms of service are as follows:

Lending terms:

• sum credit limit up to 1,000,000 rubles;
• grace period for payment for goods and services up to 50 days;
• interest rate from 24% per year;
• the minimum monthly payment is 5% of the debt plus accrued interest.

Accrual of points on Bonus cards "Family Team"

The base accrual is the minimum that a program participant is entitled to. It is available on all loyalty cards, both on the Bonus card from Rosneft itself, and on bank cards.

At the same time, Family Team co-branded cards are much more interesting, since in addition to the basic return from gas stations as part of the Loyalty Program, the owner will be awarded additional points for purchases made using funds on the card account.

Rosneft bonus card "Family Team"

To receive points for purchases at the TNK and Rosneft gas stations, you should always have a card with you and present it when making payments. Charging by phone number or after payment is not made. An exception is errors or malfunctions on the part of the organizer of the action. In such a situation, you need to contact a hotline or a gas station and be sure to provide a check.

For payment for goods, services, fuel at gas stations, the owner of the Family Team card will receive:

• for 2 liters of fuel - 1 point;
• for 20 rubles spent on purchases and services at gas stations (except for tobacco products) - 1 point.

You can get points not only at gas stations, but also from Loyalty Program Partners when paying for Promotional Offers. For example, at car washes at TNK and Rosneft filling stations, an increased number of points will be awarded.

There are other promotions that are constantly valid for Family Team cardholders. Them full list can be found on the official website.

There are not only useful offers for car owners, but also promotional returns in the categories: education, clothing and footwear, health, electronics, household appliances and other popular destinations.

Accrual of points on cards "Family Team" of RRDB Bank

Identification of the prepaid card will earn 100 welcome points. In the future, accrual depends on the amount of monthly expenses for purchases and payment for services.

The Bonus Program for personalized card holders is more profitable:

Currently, RRDB is running the "Double Points" campaign, which doubles accruals.

Accrual of points on cards "Family Team" of the Far East Bank

It makes sense to fully identify the “Family Team” prepaid card, since only in this case the bank will give 100 welcome points.

Otherwise, the accrual of points for calculations is the same for all prepaid cards. In addition to the basic accrual under the Loyalty Program, the "Family Team" from the Far East Bank will bring:

• 1.6 points for every 200 rubles spent at filling stations/filling stations of Rosneft Oil Company PJSC;
• 1.6 points for purchases in other retail outlets in the amount of 200 rubles.

The Classic and Premium Card Points Program is subject to the following conditions:

Terms of the Bonus Program	Prepaid card	classic card	Premium card
Basic accrual for expenses at filling stations/filling stations of Rosneft Oil Company PJSC	1 point for 2 liters of fuel; 2 points for 20 rubles from the check.
Welcome Points	100 points for full card identification	No	no/1,000 points by credit card only
Bonus points accrued for card transactions (payment for goods and services) carried out at the Rosneft filling station network	1.6 points for 200 rubles	2 points for 200 rubles	For purchases outside the TSP filling stations / filling stations "Rosneft" (not charged on the Pension Card)
			up to 15,000 rubles	in the amount of 15,000 to 30,000 rubles	in the amount of 30,000 rubles
			2 points for every 200 rubles	3.6 points for every 200 rubles	7.6 points for every 200 rubles
Bonus points accrued for card transactions (payment for goods and services) carried out outside the network of Rosneft filling stations	1.6 points for 200 rubles	1 point for 200 rubles	2 points for 200 rubles
Points limit per month (one card per card)	No	5 000	3 000

Receipt of points on the card account

Points under the Loyalty Program are credited to the card account immediately after payment, but they can only be used after 14 days. The points earned are valid for 36 months from the date they were earned. But if within 12 months the program participant does not conduct a single operation on the Bonus account, then the accumulated will be canceled.

You can find out the total and available number of points in one of the following ways:

• in the receipt after each purchase made at TNK or Rosneft gas stations;
• at the cashier at the gas station;
• in personal account Loyalty programs "Family Team";
• in mobile application;
• by phone hotline 8-800-775-75-88.

"Family Team" of Rosneft and Rosselkhozbank

In addition to the Family Team bank cards from the Far East Bank and RRDB, if there are also cards from the Russian Agricultural Bank. They are not mentioned in the Loyalty Rules, since they are not linked to the Rosneft Bonus Program. At the same time, cards are issued from the summer of 2016 to the present. And owners can accumulate and use Family Team points at Rosneft gas stations.

And the cashback conditions here are more profitable than for other Main Cards.

Debit cards RSHB "Family team"

Family Team debit cards are offered in two versions:

• instant release unnamed payment system MIR;
• Nominal WORLD Classical.

Cards are issued at the bank's office. The issue is free, maintenance is 900 rubles a year. In the first year, a discount of 850 rubles is possible, which is easy to get if, when filling out an application for an RSHB card, you indicate the promo code "Polar Bears".

Card conditions:

• accrual to the balance of funds is not provided;
• replenishment is free;
• cash withdrawals at the RSHB and through partner banks - free of charge, in other cases - the first operation is free, then the commission will be 1% of the amount, but not less than 100 rubles;
• SMS service - 59 rubles per month;
• daily cash withdrawal limit: for a personal card 150,000 rubles, for a non-personalized card - 75,000 rubles.

Credit cards RSHB "Family Team"

RSHB "Family Team" credit cards are also issued in two versions:

• MIR instant issuance;
• WORLD Classic.

The credit limit is available to customers aged 21 to 65, subject to documentary evidence of income. Registration in the office, issuance is free. Annual service - 1,200 rubles. When using the promo code "Polar Bears", a discount for the first year of service in the amount of 1,000 rubles is provided.

• replenishment of the account - free of charge;
• commission for cash withdrawal 3.9% of the amount, but not less than 350 rubles;
• withdrawal limit: per day - 500,000 rubles, per month - 1,000,000 rubles.

Lending terms:

• credit limit from 10,000 to 1,000,000 rubles;
• grace period up to 55 days. In the first three months, it is also valid for cash withdrawals, then only for payment for goods and services;
• interest on the loan - 23.9% per year;
• mandatory minimum monthly payment – ​​at least 3% of the debt plus interest.

Cashback "Family Team" with RSHB cards

The RSHB card cannot be made the main one within the framework of the Family Team Loyalty Program. But you can accumulate points on it for the purpose of their further use. Cashback conditions are as follows:

• for a debit bank, 300 welcome points will be credited, for a credit - 1,000. Subject to an operation on an account in the amount of 1,000 rubles or more in the first 2 months of using the card;
• 1 point for 100 rubles spent on purchases or services outside the Rosneft gas station network;
• 5 points for 100 rubles spent in TSP "Rosneft" and "TNK";
• the monthly limit is 5,000 points.

In order not to lose the points assigned under their Loyalty Program when making payments at TNK and Rosneft gas stations, users use two cards. As the main one, they present the card of the RRDB bank or the Far East Bank, or the Bonus card, and the payment is made with the RSHB card.

Then, for example, when buying 10 liters of gasoline at a price of 40 rubles per liter, the participant will receive 5 points to the Main Card account and 20 points to the RSHB card account. It is important that only the full 100 rubles from the check are taken into account for cashback calculation.

Using points from the Family Team card

The ability to redeem points only appears after the program member activates this feature in one of the following ways:

• in the personal account "Family Team" on the website komandacard.ru;
• in the information center at the gas station;
• through the Rosneft gas station mobile application for iOS and Android;
• SMS message with the text of a unique 16-digit card number starting with digits 700599 ..., to the short number 7588 (the service is not available for MTS subscribers);
• by calling the hot number 8-800-775-75-88.

Initially, the use of points is available only from the Main card, but the holder can expand the possibilities by activating this function through the personal account and for additional cards.

Basic write-off is carried out at the rate of 1 point = 1 ruble

You can spend the points accumulated on the Bonus card account for full (up to 100%) or partial payment for goods and services at TNK and Rosneft gas stations. In the latter case, the buyer pays the rest of the cost in any convenient way (cash, credit card, etc.). In this case, points are awarded for the purchase amount paid for in cash.

Points cannot be taken in cash, donated or sold to a third party.

Exchange points for Aeroflot Bonus miles

An interesting possibility of using points is their exchange for Aeroflot Bonus miles. This can be done online, through the personal account "Family Team". The exchange is carried out in fixed packages. Earned miles can be used to pay for flights with Aeroflot and other SkyTeam alliance companies, upgrade service class, or use them to purchase other services provided by the Aeroflot Bonus Program.

The exchange of points for miles is carried out according to the following scheme:

There is also a reverse possibility that allows you to get points for miles:

Let's calculate the benefit from the "Family Team" card

According to Avtostat, on average, a Russian motorist winds up about 1,391 km per month.

If we take the average consumption of gasoline: 9 liters per 100 km, then it turns out that a driver gets about 125 liters per month. Taking as a basis the refueling of the most budgetary AI-92 gasoline, we will get about 62.5 points per month. If we add to this about 500 rubles for related expenses, then this is another plus 25 points.

It should be borne in mind that the package of cards is “team”, so theoretically the benefit can be multiplied by three. Thus getting about 262 points per month. This is quite a bit, but, nevertheless, it will allow you to get 6.5 liters of gasoline at a price of 40 rubles. per litre. And this is only savings when using the Main Bonus, but not a bank card. By adding cashback here, on any of the cards of RRDB, RSHB or Far Eastern Bank banks, the user will receive even more points and even more savings, of course, minus the annual service fee. The maximum benefit from participation in the Loyalty Program can be obtained with the simultaneous use of any Main card and the RSHB card.

This Loyalty Program has one implicit drawback, which is not immediately evident. The refund for the purchase of fuel is 1 point per 2 liters. The exchange of points for rubles, respectively, is 1 to 1. In a situation of constant rise in the price of gasoline, the benefits of this cashback will decrease. Since the cost of two liters will grow, but purchasing power returned points - to fall. "Inflation" of accumulated points for gasoline slightly reduces the benefits of using Family Team Bonus Cards in the long term.

Conclusion: if the car owner is satisfied with the prices, quality of fuel and services at TNK and Rosneft gas stations, and he plans to refuel there regularly, then the Family Team Bonus Card package will be useful in his payment arsenal.

The Family Team program is a special system of bonuses and discounts developed for customers of TNK and Rosneft filling stations.

When wondering what the Rosneft Family Team provides, you should pay attention to its key advantages, ease of design and use.

The Family Team bonus card allows you to receive discounts when purchasing fuel and other goods at Rosneft and TNK gas stations. In addition to filling stations, the program includes Insurance companies, fashion boutiques, restaurants, cinemas, car services, Internet services and other organizations. Thanks to this feature, the card can be used not only by car owners. In addition, the design of Family team cards gives the owner several undeniable advantages:

• a set of three cards is issued free of charge, with each of them points are awarded under the loyalty program to the general account;
• it is possible to track changes in the balance and make write-offs using the "Personal Account";
• a large number of gas stations and partner stores;
• no restrictions on the use of accumulated points when making purchases at Rosneft and TNK gas stations.

Loyalty program terms and description Rosneft Family Team

The main condition of the program is age - anyone who has reached the age of 18 can become a member. After filling out the questionnaire, he receives a set of 3 plastic cards: 1 main banking Mastercard from the Far East Bank and 2 additional, discount. When buying on any of them, points are credited to a single bonus account.

As for the conditions of the program itself for participants, they are quite profitable.

Card validity and limits

Rosneft family cards are valid for the same period as the program and are currently unlimited. But this does not apply to the main map:

• Discount cards - without restrictions on the validity period;
• Bank card - 5 years from the date of issue. After the expiration of the specified time, the card can be used as a bonus card.

There are limits for withdrawing money on a bank card:

• The daily limit set for cashing out is 5,000 rubles;
• Monthly cash withdrawal limit - 40,000 rubles.

The full characteristics of Family Team bank cards are shown in the table below:

Where can I top up the main card without commission

This can be done in three ways:

1. In a branch, terminal or ATM of the Far East Bank, which is one of the partners of the Family Team program;
2. At Rosneft and TNK gas stations by depositing cash through an operator;
3. Transfer of funds from another participant of the program.

Which gas stations accept TNK and Rosneft fuel cards?

Fuel cards from the Family Team set are accepted at all Rosneft and TNK gas stations. The nearest gas station can be quickly found through applications from the Komandacard website.

Participation in the program is also accepted by many partners who provide discounts:

• Intouch Insurance Company;
• Service station network "White Service";
• Network of cinemas "Kinomax";
• Online store "LitRes";
• Tour operator "Inna Tour";
• Online auction "CarPrice";
• Network of car washes "Clean City" and many others.

In total, more than 3,000 filling stations and over 100 partner companies participate in the program.

Reviews about the bonus card Family Team

Since the launch of the Family Team loyalty program, more than 5 million sets have been issued. Of course, absolutely everyone cannot like this filling card, so the participants left both positive and negative reviews about it.

Positive feedback about the Rosneft Family Team program

I liked the Family Team. I gave one additional card to my husband, and the second to dad. It is very comfortable, and you can use a bank card for 5 years and not pay for the service (as the operator at the gas station explained), and for every 200 rubles. by bank transfer, I will also receive additional bonuses. In short, I am satisfied with the program. Plus, the card is valid in all regions.

I have been using Rosneft gas stations since 2012. Honestly, I've always liked them. You drive up, they serve you right away, just have time to press the button to open the tank. About bonuses: until September 2016. I had to get 4,000. bonuses to get 20 liters of gasoline. Now it has become easier - 1000 bonuses and gasoline for 1000 rubles have accumulated. flooded.

Negative reviews about Family team

Again faced with deception from the company Rosneft. Interested in the promise to accrue bonuses, which can then be converted into liters. I used the fuel card for several months, then decided to refuel from it. Alas, they answered me that my Family team is not active, they didn’t say a word about activation when I issued the card.

I didn’t like the fact that you can fill up on bonuses only if you have bonus liters at gas stations. A certain limit is allocated monthly for each refueling, and if it is exhausted, then it is no longer possible to refuel for bonuses.

How to apply for a Family Team refueling card and where to get it

Many are interested in whether it is possible to order a card via the Internet or buy it somewhere? This cannot be done; in order to issue a Family Team fuel card, you must contact the operator of one of the Rosneft or TNK gas stations and fill out a short questionnaire.

After completing this procedure, a new member is given a set of 3 cards and the card is activated to accrue the first bonus points. Full activation occurs after registration on the site. Without this, you will not be able to exchange the accumulated points for gasoline. Read more about the process in the relevant section of our website.

How to use the Family team discount card from Rosneft

In order for the bonuses to be credited to the loyalty card, it is enough to present it to the cashier of the Rosneft or TNK gas station when refueling, buying goods or receiving services from one of the program partners.

It is important to know that the accrual of points is made within 14 days after the corresponding transaction, so immediately after refueling or visiting the store, you will not be able to use the Family Team loyalty card.

What to do if the main or additional card is lost or stolen

If any storage card from the set is lost or stolen, it can be blocked using one of the following options:

• Through a personal account on the Komandacard ru website.
• With the help of the Rosneft gas station application.
• Making a call to the Contact Center.

How to recover after loss or theft

To restore the main or additional Family team card, the owner needs to contact the operator of any Rosneft or TNK gas station. The procedure takes no more than 10 minutes and does not require any financial costs. After the restoration, a new card will be issued, the data and balance of which will be the same as on the old one.

How to recover the PIN code and password of the card if you forgot

If you lost the envelope with the code number or forgot the PIN code from the main bank card, the only way to continue using the loyalty program is to reissue the card. This is due to the fact that only the immediate owner has access to the PIN code. The specified data is not in any database or registry.

As for recovering a forgotten password, there is nothing complicated in this procedure. It is enough to go to the official website of the loyalty program or mobile application. The user will be prompted to enter a username and password. Under the login form there will be an active link "Forgot password".

After passing through it, the cardholder will be taken to a page where he can restore access and set the desired password.

In general, the Family Team program will be a pleasant addition when visiting Rosneft and TNK gas stations. You should not expect that receiving a bonus card will bring huge profits, but thanks to regular promotions and special offers from the organizers, as well as points awarded by program partners, you can achieve significant savings when refueling, buying goods or receiving services. The procedure for issuing and activating the card is quite simple, and the absence of acquisition costs makes the bonus program from Rosneft quite attractive.

Customers of Rosneft and TNK filling stations can take advantage of a profitable loyalty program known as the Family Team. To understand why you need to participate in the program and what benefits it gives, you need to know its conditions and basic rules. Consumer reviews will also help evaluate this product.

What is included in the Family Team program?

Everyone who joins the Family Team loyalty program receives a set of 3 cards that entitle them to receive bonuses. First of all, the cards operate in the networks of gas stations of TNK and Rosneft. Each refueling, purchase of goods or receiving services at a gas station gives bonus points.

Also, a large number of partner outlets participate in the Rosneft program. Among them there are car service enterprises, restaurants, cinemas, and fashion boutiques. This makes the "Family Team" attractive not only for motorists, but also for other consumers. If we analyze the advantages of this program, we can highlight the following important advantages:

• Each participant receives 3 plastic cards free of charge. Points are awarded for each of them to a single bonus account;
• a lot of gas stations and partner stores participate in the Family Team program;
• each cardholder is provided with a personal account on the program website, in which you can control the accrual and write-off of points;
• purchases at Rosneft and TNK gas stations and at partners' outlets can be made at the expense of bonuses without restrictions.

Basic rules of the Rosneft loyalty program

The only restriction for participation in the Family Team program is age. Registration of a bonus card is allowed for persons not younger than 18 years old. If this condition is met, at any Rosneft and TNK gas station, you need to fill out a questionnaire and receive a set of 3 cards:

• one main. This is a MasterCard issued by the Far East Bank;
• two additional. These are discount cards that can be given to family members.

All cards have one bonus account. Points are credited to it for operations within the framework of the program.

Card expiration dates and limits

The "Family Team" program does not expire. Accordingly, bonus cards are unlimited. There is only a limit on the main card. As a bank, it serves only 5 years, then it is used only as a bonus.

With a bank card there are restrictions on cash withdrawals:

• daily limit - 5000 rubles;
• monthly limit - 40,000 rubles.

Below you can find the detailed conditions of the bank card.

How to replenish a bank card without commission?

There are 3 ways to do this:

1. In one of the branches of the Far East Bank or through its terminal.
2. At the box office of TNK or Rosneft gas stations.
3. By transferring funds from another "Family Team" card.

In which outlets are bonus cards valid?

With Family Team cards, you can refuel and buy goods and services at Rosneft and TNK gas stations. The mobile application allows you to quickly find the desired gas station among more than 3,000 participating in the program.

In addition, more than 100 partner stores accept cards, including:

• IC "Intouch Insurance";
• network of cinemas "Kinomax";
• tour operator "Inna Tour";
• car wash network "Clean City";
• STO "White Service";
• online store "LitRes";
• online auction "CarPrice".

How to become the owner of the "Family Team" card set?

To join the Family Team loyalty program, just visit one of the Rosneft or TNK gas stations and fill out a short questionnaire. It is impossible to order a bank card via the Internet, and it is not sold anywhere. It makes no sense to buy it at all, because all 3 cards are issued for free.

Immediately after the issuance of the cards, they are activated, which makes them available for accumulating bonuses. To be able to use them to pay for purchases, you must register on the program website www.komandacard.ru.

How to use Rosneft fuel cards?

When purchasing goods at any of the filling stations of Rosneft and TNK or in point of sale participating in the program, you need to present any card from the set at the checkout. This will be the basis for crediting points from the purchase. Credited bonuses cannot be used immediately. At least 14 days must pass from the day of enrollment before the points can be written off to pay for the goods.

What should I do if my Family Team card is lost or stolen?

The first action in case of detection of the theft of the card or its loss should be to block it so that no one can use the accumulated bonuses. For this, the following options are provided:

• on the program website using your account;
• through a mobile application;
• using a call center.

How to recover a lost or stolen card?

To restore the Family Team card, and with it all the accumulated bonuses, you need to contact the operator of any of the Rosneft or TNK gas stations. Here, in a matter of minutes, they will perform all the work to restore the card and issue a new carrier linked to your bonus account.

What should I do if I forgot my card PIN and password?

If the pin code of the card is forgotten, the only way out is to issue a new one. The old card can no longer be restored, because the pin code is information that is known only to the owner of the card. Having received a new carrier, you can continue to use the benefits of the Rosneft program.

If the user has forgotten the password from his personal account, then restoring access to his account is quite simple. When you log in to your account, you are prompted to enter authorization data. Here, a little lower, there is a link "Forgot your password?". It allows you to set a new password that will be used to access your account in subsequent sessions.

Conclusion

Many customers of the TNK and Rosneft gas station chains have already appreciated the superiority of the Family Team loyalty program. The above reviews also testify to this. For the companies themselves, this is a good opportunity to encourage their regular customers and attract new ones. For motorists, this is a chance to save a little on the purchase of fuel.

Of course, you should not expect huge bonuses from the "Family Team". No one promises that gasoline for program participants will become practically free. And yet, you can significantly reduce your costs both at gas stations and in partner stores with the help of bonus cards. They will never be superfluous, because the design of the kit is free and very fast, and the service costs absolutely nothing.

You can start registering right now or enter your personal account:

As part of special program 2016, Rosneft issued special cards for customers. They allow their owners to accumulate and spend points when refueling with gasoline, as well as when purchasing goods from program partners. Using the card, you can pay for any purchases and take part in promotions. Notifications about new promotions will be sent to the e-mail address or in the form of SMS to the specified phone number.

For bonuses, you can choose a gift from the catalog https://catalog.komandacard.ru/. Points and gifts cannot be exchanged for monetary rewards, and the number of prizes is limited.

Points are awarded according to the system:

• the score is equal to 2 liters of fuel;
• a point for every 20 rubles when paying for goods in the Rosneft network.

Points do not count for cigarettes and other tobacco products are not awarded.

It should be noted that points are also awarded for purchases from program partners, but according to a different system.

To control the balance of the savings account, you need to activate your personal account via the Internet or install a special application on your phone (suitable for both ios and android). There you can find out about all the new promotions. You can find out the number of points by calling the toll-free hotline number or from the operator of the gas station, as well as on the check after refueling.

What is a loyalty card?

A loyalty card is a pre-paid card to a bank, equipped with security - a code and a magnetic stripe. You can store money on it and use it to accumulate and write off bonuses for purchases.

The Family Team program is an offer for those people who know how to save and value money. Programs often change, for example, the “Gift on the Road” offer has just ended, according to which a point was awarded for ten liters of gasoline, and as many as three points for purchases in Rosneft stores.

The club card gives you the opportunity to participate in various promotions. For example, at the end of 2017, the new year offer, according to which you can get eighteen gift points for twenty liters and take part in the drawing. Three types of prizes - five or ten and the main prize of fifty thousand points. Detailed terms and conditions can be checked on the main website of the company.

To get a card, you need to completely fill out the questionnaire, which is issued at the gas station. No documents are required to be submitted. All fields marked with an asterisk must be filled in. It is best to write in block letters so that you can easily make out the text. The card is activated immediately, the operator does this, he can also check the number of available bonuses.

In the envelope, along with a set of three cards, there will be a pick code for the main card. Additional points can be given to any person, all points received are credited to one account. In no case should anyone give the main one. Additional cards are intended mainly for accumulating points, but through the Internet, the owner of the main card can take the option of paying for goods and services with bonuses.

To view the number of points earned and keep track of new promotions and profitable offer, you need to register a personal account on the official website. Login to your personal account, as well as registration, is carried out by phone number and password.

There is an important condition for the use of bonuses, which is often forgotten. They will only be valid for 36 months after being credited to the account, so you should not save them for too long, it is better to spend them, because after this period they will cost nothing and will simply burn out.

A fuel card can be issued entity, it is especially beneficial for those who own a large fleet and travel outside the same region. You can refuel using the card, regardless of the connection with the terminal. Since the company recently bought out TNK, all Magistral cards have been rebranded and continue to operate, but under the terms of Rosneft. The network is very large, due to which there are car washes, gas stations and service stations in almost any city. You can order several cards and link them to one account, which will make it possible to control daily fuel expenses. In your personal account, you can set an individual limit for each.

Advantages and disadvantages of cards

Among the main advantages of the bonus card are:

• reliable and clean gasoline - at each filling station all service standards are observed and only high-quality fuel is sold;
• accessibility - you can pay for services at any gas station owned by Rosneft, and since this is a very large company, its gas stations are available throughout the country, from Murmansk to the Caucasus and in a number of neighboring countries;
• savings - the system of accumulative points gives in the future the opportunity to buy something for them on petrol stations all around Russia;
• alternative - a large number of gas stations, makes it possible to choose any and get equally good service;
• You can replenish throughout the Russian territory;
• the whole set is tied to one account, one card and two auxiliary cards that can be given to anyone;
• via the Internet in your personal account, you can set a limit on debiting funds;
• to be aware of the movement of points on the account and promotions and be able to check them at any time, you can activate the SMS notification service;
• you can keep money, while paying for its services, as in most banks, you do not need to;
• you can pay part of the price of the goods with money, and the rest with accumulated bonuses;
• The card can be used not only at the petrol station to fill up the car, but also to pay for repair, car wash and hotel services.

In addition, it is issued free of charge and is valid indefinitely. However, despite the huge number of advantages, this loyalty program also has its disadvantages. For example, if you forgot your card at home, then you will not be able to credit points simply by dictating its number or the number of your phone to which it is linked. In case of loss, you will have to order a new one. The bonus account cannot be restored, although it can be linked to a newly created one and the already accumulated points can be saved through it.

What to do if the card is lost?

If the card is lost, you can easily get a new one for free and quickly. To do this, you need to follow a number of simple steps.

• Block the old card by calling the toll-free number of the support service or by contacting the operator of any gas station.
• Issue a new discount card.
• Activate a new card and create a new personal account.

One new points account is issued for a new discount card. If desired, it can be tied to the old one, then the previously accumulated bonuses will not be lost.

In conclusion, I would like to say that taking into account the fact that issuing a bonus card does not require effort and money, but brings profit, it is worth using it. Anyone can order individual free of charge, simply by asking the operator of any filling station owned by Rosneft.

According to the official resource komandacard.ru, there are 4 ways to activate the Rosneft Family Team card to be able to pay with points:

• sending an SMS with the card number to the number 75-88 ,
• registration on the official website komandacard.ru,
• registration in a mobile application for iOS or Android,
• call to the customer support center 8-800-775-75-88 .

I will consider each method in more detail. But first, I’ll tell you where to find the card number (you will need it for any activation method).

Where is the Family Team card number located?

For all the methods presented, you only need the main bonus card and its number on the reverse side under the barcode.

The main card with the inscription FAMILY TEAM, a chip and an eighteen-digit number on the front side, looks like this:

The reverse side (where the card number is marked in red) looks like this:

Important note: To earn points, the card is activated immediately after receiving it. To be able to use the accumulated points, you must activate the card. Activation for the possibility of writing off bonuses will take place automatically after registration in the program. There are two ways to register: on the official website or through the application.

How to activate the "Family Team" card by SMS

This activation method is very simple and fast. Suitable for those who do not have the Internet on their phone or do not have a computer with the Internet at hand.

It is enough to send an SMS text message with the number of the main card (It is located under the barcode on the back) to a short mobile number:

After sending SMS, you will receive a response message about the success of card activation.

Important Notes on SMS Text:

• Before sending SMS, carefully check the card number with the entered message.
• In the SMS text, you can only dial the number, without extra characters and spaces.
• If you make a mistake when typing, activation will fail and you will have to resend the message.

How to activate the Rosneft Family Team card on the website komandacard.ru

This activation method involves registration in your personal account on the official website of the program komandacard.ru. I'll tell you this method step by step.

Step 1

Go to the komandacard.ru website and go to the "Registration" page https://komandacard.ru/register

Step 2

Carefully fill out the registration form:

1. 16-digit number of the main card (located on the back side under the barcode). ATTENTION! 6 digits at the beginning: 700599 is not required.
2. Phone number, without 8 and +7.
3. Create a password and enter it twice.
4. Check the box "By clicking the "Next" button, I accept the Terms of Participation in the Program and express my consent to the processing of my personal data."

Step 4

If you have entered the correct data, then you will receive an SMS with a code to confirm the registration to the entered phone number.

Step 5

Enter this code in the appropriate field, after that you will be successfully registered and your card will be activated.

Activating the Rosneft card in the application

Using the application for the Rosneft gas station mobile phone, you can register in the program and activate your card. To do this, you need to follow several steps:

Step 1

Download application. Depending on the brand of your iOS or Android phone:

Step 2

Open the app and select your country.

Step 3

Go to the "Family Team" section

Step 4

Click the "Register" button (Do not be alarmed if it seems to you that it is not active - it is working).

Step 5

Read the program rules and click Next and I Agree (If you agree to all the terms).

Step 6

On the page that opens, enter the number of the main card, without the first digits: 7005991 and your number mobile phone.

Step 7

After entering the data, check the correctness of filling and click the "Next" button. An SMS message with a registration confirmation code will be sent to the specified mobile phone number. The code will need to be entered on the next page.

Enter your card details and mobile phone number correctly. Otherwise, you will not activate the card or the SMS will be sent to another phone number.

If you do everything right, your main loyalty card is successfully activated for the possibility of paying with points and you will receive an SMS about successful activation.

Activating a card using a contact center operator

To register in the loyalty program and activate the card for the possibility of writing off points, use the help of the contact center operator. This method is suitable for those who have the opportunity to call the hotline. For this you need:

Step 1

Call the phone number 8-800-775-75-88 (In Russia the call is free).

Step 2

Tell the operator the number of the main card (on the reverse side under the barcode) and your mobile phone number.

Step 3

After that, you will receive an SMS message with a registration confirmation code to the specified phone number. Tell the specialist this code.

Step 4

The operator will carry out the procedure for registering and activating your card. And you will receive an SMS message about successful activation.

So, I have considered in detail all 4 activation methods. If you have any questions, you can ask them in the comments on this page.

Activation of additional cards "Family team"

After registration, your main card automatically becomes active for redeeming points, but additional cards are not activated by default.

You can enable them on komandacard.ru to write off points. To do this, you need to follow 4 simple steps:

1. Go to the site komandacard.ru.
2. Go to the "My Cards" section. The link is on the left side of the menu.
3. In the window that opens, click the "Activate for write-off" switch to the on position.

Video instructions for activating the Rosneft card