OTP Bank - affiliated undertaking Hungarian OTP Group, which relied on the development of retail lending. The bank's own network includes more than 100 thousand points that issue consumer loans.

Main activities of the bank:

• POS lending - issuing loans for the purchase of goods directly in stores;
• customer credit;
• issuing credit cards;
• accepting deposits from the public.

For remote control bank accounts, the organization has developed the OTP Direct system. Access to the service is possible both through the website and using a mobile application.

Personal account features

OTP Bank’s online service gives clients access to a wide list of opportunities and provides full management of the status of their accounts:

• payment of utility bills and communication services;
• payment for purchases;
• opening deposits and accounts;
• closing accounts opened through the service;
• making loan payments;
• transfer of funds: between your accounts, to clients of OTP Bank and other banks;
• replenish your TouchBank card without commission;
• depositing funds into electronic wallets;
• creation of payment order templates;
• receiving an account statement;
• setting limits on the amount of transactions;
• free SMS banking.

All operations on cards and accounts are carried out only after entering a one-time SMS password sent by the system to the client’s mobile phone.

Registration and login to your personal account

Registration in the system is carried out using a login issued to the client when concluding an agreement on additional banking services.

When receiving a card or issuing a loan, the agreement is concluded automatically, unless a statement of refusal of the service has been written. To register, you need to go to the website and enter your username, the password will be sent via SMS to the number specified when concluding the contract.

You can find out if the service is connected by calling the hotline. The operator will ask for your passport details and a code word, after which they will give you your login and send a temporary password to your phone.

Bank clients who want to connect to the service need to go to a bank branch with their passport and fill out an application. The login will be written in the contract, the password will be sent to the specified mobile phone.

To login Personal Area You will need the login and password received when concluding the agreement. This data allows full access to accounts and cards and cannot be shared with strangers. To make the login procedure easier, you can specify an additional login in the settings, which is more convenient for remembering. After three incorrect logins, access to the service is blocked.

Login to your OTP Direct personal account through the official website: direkt.otpbank.ru.

For Android smartphones with versions from 2.2 and IOs from 6, a mobile version of the OTP Direct application is available. In addition to the login and password to access mobile bank You can set up a special short password.

To recover a forgotten password, you need to select the “Forgot password” option on the access form to your personal account. Cardholders will need to provide a code word and card number. If you don’t have a card, you will need to provide your passport details and contract number. To number mobile phone a new password will be received. If you can’t recover your password yourself, you can always call the call center.

OTP Bank offers its clients to be aware of all transactions with their account using their personal account at any time of the day. There is no need to waste time going to the branch or calling the support service for basic questions.

Internet banking will help you view the status of your accounts, loans, interest on deposits, and all information on issued products. It is also possible for system participants to make intra-bank payments to accounts of other banks, pay public utilities, mobile communications and more. Most transactions using banking are carried out without commissions. To obtain this opportunity, you only need to register in the system.

Registration in your personal account OTP Bank

In order to become a full-fledged participant in OTP Bank’s Internet banking, you initially need to use any product financial institution, become his client. To activate in the system, you must use one of the methods available to you:

1. Get a loan, credit OTP card, the service is automatically activated.
2. Open an account or deposit with OTP.
3. Existing clients must enter into an agreement at the branch to provide online access.

Login to your OTP Bank personal account

You can log in to OTP Internet banking using the agreement number and password that was issued at the bank branch, enter the data in the appropriate line.

To login:

The temporary password is sent as an SMS message to the specified phone number.

After gaining access to your online banking account, you should change your password to a more secure one. This information should not be disclosed to third parties, including employees of the organization.

If, when entering data, you encounter problems logging into a secure page, or you cannot remember the previously specified password, you must click the “Forgot your password?” link. on the OTP Direct page.

The system will request card information and the encrypted word that was specified in the bank's application form. Within a minute, a new temporary password will be sent to your phone.

How to create an alias

You can simplify access to your personal account by using an invented nickname instead of the login you used.

The only condition for such a name is uniqueness, otherwise the system cannot miss it.

The old and new login are equally valid, you can use either one. To create a convenient name, you need to visit the settings section in your account, use the side menu panel with the “Change nickname” column.

The main thing is to remember or record this data, otherwise, after the third attempt, your Account will be blocked for a day. A call to hotline institutions.

Setting up a login notification

Setting up notifications for logging into Internet banking will make it possible to control and block your system in case of unauthorized access.

It is enough to check the appropriate parameters in the settings: by one-time password, SMS notification when opening an account. There is always the opportunity to block the account until personal order - by calling the support service, by contacting the branch, through the account menu.

To set up SMS notifications:

Features of the OTP Bank personal account

The financial institution provides access to system data, through which clients can find out:

• Information about the debt and payment schedule, the exact date of write-off;
• Requisites open cards, accounts;
• Statement of expenses and accruals;
• Connecting and disconnecting the SMS service;
• Transfer of funds using the details of other organizations, including currency ones;
• Replenishment of deposits, information on interest, charges;
• Payment for any types of services;
• Creation of payment templates for repeated transactions.

OTP mobile application

The account menu will open all the possibilities and access to any operations with the account. For comfortable use without being tied to home personal computer A mobile application has been developed. Available for download on the OTP Direct website for both Android and Apple.

The functionality of mobile banking is more modest than the full version for PC. In the mobile version, the creation of payment templates is not available, only payment is possible. All ready for this moment payments require immediate payment; such payment is not moved to the basket.

The advantage is the availability of NFS payments only if the mobile phone is equipped with such a sensor.

Alerts and SMS can be transmitted via a secure channel via Telegram; just activate the service from the menu. In general, using such an application is much more convenient.

Personal account management

After registration and successful login, a set of functions available for the user opens.

At the top of the menu there are tabs “My Products”, “Opening a Deposit”, “ Special offers", "Settings".

My products

“My Products” tab - contains information about those banking products that are active and their status. Cards, loans, deposits are displayed in separate lines, on the left - everything that can be done with these accounts: repay, transfer, pay, view all statements, create templates, details of each account.

All products have similar control functions. Loans and credit cards - information on account status, details, statements. You can also set up regular payments for timely debiting and payment for other services.

How to open a deposit

The “Opening a deposit” tab implies an independent choice of deposit tariff and its execution online without first visiting a branch. This is possible if there is free money in the account and there is enough of it to complete the transaction. In the menu of this tab, information about the name of the deposit, its account, interest, and accrual dates is available.

Opening a deposit using OTP Internet banking.

Specialist. offers

The “Special Offers” tab contains promotions, affiliate programs, and seasonal profitable complaints. You will be notified by the system about the news of this product via SMS, telegram, or email.

Account settings

The “Settings” tab will allow you to manage the system and configure it for your convenience. From the side menu, functions are available for blocking cards, setting limits for payments on the Internet, limits for withdrawing cash from an ATM, changing passwords and nicknames, and managing created templates.

If you no longer want to use the company’s Internet banking, the menu of this tab will allow you to block its use.

By switching such tabs, a menu opens on the left side. Depending on the problem to be solved, the menu function is selected.

For remote customer service, there is a personal account at OTP Bank, which is located at direkt.otpbank.ru.

Login to OTP Bank Internet Banking

If you are the owner of any OTP banking product and want to connect to Internet banking, then the first thing your service provider advises you to do is call the hotline 8-800-100-55-55 and check whether OTP Bank is already connected online.

The fact is that when registering a banking product, clients are usually immediately connected to their OTP Direct personal account, but they do not immediately notice that they have been given a login and password. Therefore, the necessary information is lost.

If the Internet bank is connected, the operator will dictate your login, and the number connected to the banking product will receive a password for the initial login to your personal account. If the service is not activated, you will have to visit a bank branch to conclude an agreement to use your OTPdirect personal account - you will need a passport.

After registration is completed, you log into your OTP Bank personal account using your phone number. If the account password is forgotten, the user is provided with a password recovery form.

Password recovery

Personal account: “Forgot your password?” button

You will need to enter a code word and card number. If there is no access to the card, then restoration is carried out only by , where the client will have to confirm his identity in other ways in a conversation with the operator.

Personal account: restoring access

Attention! Before actively using your personal account, it is strongly recommended that you familiarize yourself with the safety precautions. All recommendations from the bank are available in the “Beware of scammers” section.

Personal account: help “Beware of scammers”

Personal account features

After logging into your personal account, the client has access to the following functions.

Tracking information on available banking products

Personal account: keep track of your cards

• loan payment schedules, debt amounts and payment terms;
• opening and closing deposits, replenishing the deposit balance, if provided for by the terms of the agreement;
• statements of expenses and receipts for credit cards, card blocking;
• details on debit cards and SMS banking;
• request for details for transferring money.

Payments and transfers online

Personal account: make payments and transfers.

• commission-free mobile account replenishment;
• transfers to cards of any banks;
• payment of utility bills;
• ruble and foreign currency transfers to accounts of other banks;
• intrabank transfers;
• replenishment of electronic wallets.

Templates and automatic payments

Personal account: create templates and automatic payments

The frequency can be adjusted flexibly - according to specific numbers, once in a specified period. And templates in your personal account will help you quickly pay from a mobile application, where it is troublesome to fill out the details again.

Personal account: security and technical requirements when working with OTPdirect

All online banking transactions are protected by encryption, and transactions are confirmed by SMS codes sent to the attached mobile number. The user is required to take additional precautions:

• promptly notify the bank about changing your mobile phone number;
• do not give your login and password to anyone;
• monitor account statements in order to notice unauthorized transfers in time and take action.

Mobile bank OTP Bank – OTPdirect

In addition to Internet banking, the user receives a mobile bank from OTP Bank. The application is available in Play Market for Android and AppStore for iOS.

Login to your OTPdirect personal account from your phone

You will not have to register again to log into your personal account from your mobile phone - the same login and password are used for authorization as in the full version for the computer. Login is confirmed by SMS password.

SMS confirmation of login to your OTPdirect personal account

The otpdirect main screen displays the current banking products and express statement of recent transactions.

OTPdirect main screen

In addition, you can generate a statement for any period for a separate card or account.

History of operations in OTPdirect

In addition, through the mobile application in your personal account, you can make any transfers and pay for services, including using templates for previous transactions. To protect the funds in your account and maintain the confidentiality of your banking information, it is strongly recommended that you install a good anti-virus program on your phone.

List of available OTPdirect functions

SMS-bank from OTPdirect

Available for instant service and making payments additional service SMS bank, which should not be confused with mobile application. SMS bank is a set of commands that can be sent to the short number 5927, thereby giving OTP Bank order to perform an operation.

Home page of SMS-bank OTPdirect

The full list of teams is provided on the website at the link https://direkt.otpbank.ru/sms-bank. However, it is more convenient and efficient to request this list in SMS format and save it on your phone. This feature is only available on .

"OTP Bank" - universal credit bank, serving business and private clients. The Bank sees its mission as establishing trusting long-term relationships with clients and distributing financial literacy. As part of the improvement of the services provided, the company is developing a system for conducting remote transactions with OTP Direct accounts, which currently operates in Internet banking and mobile banking formats.

OTP Bank’s personal account is designed to help clients reduce the time spent on banking transactions.

Personal account features

Having a registered profile in the online service provides the following opportunities:

• Opening ruble accounts and deposits.
• Payment for communication services and housing and communal services from current accounts, cards and deposits.
• Translations:
  • to the accounts of clients of OTP Bank and third-party banks.
  • to cards of third-party banks from both current and credit accounts.
  • between client accounts.
  • on debit card OTP bank by the owner's mobile phone number.
• Replenishment of electronic wallets.
• Create and save templates, schedule online payments.
• Commission-free transfers to TouchBank card.
• Closing deposits opened from OTP Direct.
• Connecting a free SMS bank.
• Setting payment limits.

To make payments and transfers through the personal account of OTP Bank, clients use the SMS confirmation service, which cannot be disabled.

Registration and login to your personal account

Authorization in your OTP Direct personal account is one-step and does not require entering session keys, just a login and password. Login can be simplified by specifying a memorable nickname in the settings as an alternative login, for example, a ten-digit mobile number or a social network profile name. At the same time, the login issued by the bank remains valid for authorization.

Mobile OTP application Direct works on smartphones with iOS from 6 and Android from version 2.2. You can log in to the mobile bank using the login/alias and password specified through the official OTP Bank website, or set up a short password (four-digit PIN code) for easy login.

Any bank client is provided with free registration in system:

• For credit clients and cardholders, the service is activated automatically after signing the agreement, if the client has not written a waiver. By calling the hotline, you can check whether OTP Direct is connected. If the service is activated, the operator will provide a login and send a temporary password. To identify the client, the operator will ask him for his passport details and a code word.
• If the client has not subscribed to the service remote maintenance, he can connect to it at a bank branch by presenting his passport to the operator and filling out the appropriate application. The password is sent to the client’s mobile phone, the login will be indicated in the service agreement issued to them.

You can recover your password directly on the website by code word and the full card number or, if the client is not a cardholder, according to the client’s basic data, including the passport number. The client will receive a new password via SMS to the phone registered in the system. If you encounter difficulties with independently restoring access to your OTP Direct personal account, you should contact the hotline operator.

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