SMS with the Sberbank confirmation code does not arrive when entering or registering in the application - we find out and eliminate the reason

That same feeling when an SMS with a Sberbank confirmation code does not arrive, but you urgently need to make a payment. And it all started so well...

The development of Internet technologies is gaining momentum, actively developing. Now the client does not have to stand in line at the cash desk or terminal to pay utility bills, top up a cellular and Internet account, pay off a loan debt, transfer money from his bank account to an account of an individual or legal entity. Large and reliable financial institutions are actively developing and keeping up with the times. Customers of Sberbank of Russia can make a non-cash payment without leaving their homes from anywhere in the world online way through Personal Area on the website http://www.sberbank.ru or through the application https://play.google.com by downloading to a smartphone, tablet or other gadget, the main thing is that there is access to the Internet.

With the development of Internet technologies, an increasing number of fraudsters appear, therefore, in order to prevent unauthorized transactions, the bank has developed a system for confirming ongoing transactions online using a code that comes in the form of an SMS message to the cell number entered during registration. Financial institutions independently determine the logic of the system, for example, to confirm verified Internet resources (online stores, account replenishment systems, etc.) or if your payment is made regularly to a specific Internet address. Sberbank has developed its own reliable system for protecting client accounts, so the client receives an SMS message with a confirmation code when making transfers between his accounts, replenishing current accounts of other banks, making various payments, such as paying off debt on loans, installment payments, paying utilities, replenishment of a mobile account, the Internet and more.

Regardless of whether you conduct a transaction through the official website of Sberbank, mobile app or another resource, in practice there may be different situations including when SMS from the savings bank with a password does not arrive on the phone, and this does not allow the necessary operation with the account to be carried out.

The most common reasons why SMS with a code from Sberbank Online does not arrive on your phone

Regardless of what kind of transfer or payment we make, an SMS with a password should come to a cell phone registered in the Sberbank system, which is the code to confirm the transaction. However, failures or unforeseen situations can always happen. Let's take a closer look: why doesn't the SMS password from Sberbank come online to the phone and when does this happen?

1. Missing identifier. You need to register with Sberbank Online. Registration can be done using:

• official website of a banking institution;
• terminal of this bank (a bank card is required);
• systems " Mobile bank».

1. Insufficient amount Money on the bank card. To exclude this option, go to your personal account on the official website or the application installed on the gadget and check the balance. If this is not possible, form a new sms, send the text to number 900: BALANCE, BALANS, BALANCE, RESIDUE, OSTATOK and be sure to indicate the last four digits.
2. Bad communication signal. The mobile phone is in a place with poor network coverage of the mobile operator you are using or in a place with good network coverage, but there is external interference, for example, a house with thick slabs covering a tower, a basement. Therefore, just check the signal strength of the carrier on your smartphone, change your location to one where the signal is sufficient to make calls. If the recommendation does not help, try restarting your cell phone, tablet, or other device on which you use the SIM card.
3. The telecom operator is carrying out technical work, so sms messages and calls do not reach. This information can be monitored on the official website of your provider.
4. Sberbank carries out technical work, so passwords are not sent to mobile operator numbers. Go to the bank's website and watch the news, such information will certainly be displayed on the web resource.
5. Gadget malfunction. To exclude or confirm this assumption, you need to insert a SIM card into another gadget. If sms with the code came, then the problem is in the device itself.
6. The memory of the smartphone is full, which is why SMS messages do not reach. Not all phones notify their owner of full memory, so try to clean up the memory by deleting a few messages. Thus, the amount of memory allocated for sms will be released, and the problem will be solved.
7. While logging in, another cell number was accidentally entered and the code was sent specifically to it. Be careful! Save logins and passwords in a notepad so that if necessary you can quickly log into your personal account and perform the necessary operations with a bank card.
8. Changing the number may cause a crash. Notifications about the transactions carried out on the current account are sent to the smartphone, there is no SMS message with the code. There is only one solution - contact an authorized employee at the branch of a banking institution, be sure to take your passport, gadget and SIM card with you.
9. After changing the SIM card, a failure occurred and the device stopped receiving notifications. You need to insert a SIM card into another gadget. If everything works on it, then check the smartphone settings.
10. Block messages by smartphone. Notifications sent from a bank number may be recognized as "spam", so check the message settings on your smartphone.
11. Message blocking by antivirus. Unknown or suspicious numbers can be perceived by the antivirus program as "unwanted", so messages from such numbers are simply blocked. Removing the program from the device will help get out of the situation.
12. The gadget is infected with a virus. Actively using devices, it is possible to “catch” a virus, which will not only slow down the device, but also cause more serious problems. For an iPhone, download the antivirus program through the AppStore, for cellular phones on Android - through the PlayMarket.

How to make SMS from Sberbank come

Clients often have a question: why do not SMS 900 come to the phone from Sberbank. At first glance, it seems that you are doing everything right, first of all we recommend going through the points described above in the article:

1. Log in to your personal account and clarify whether notifications about card transactions are configured.
2. Find out if there are enough funds in the current account.
3. Reboot smartphone.
4. Check spam, blacklist, etc.
5. Is there enough internal memory on the device to receive sms.
6. Check your cellular connection.
7. Turn off the Internet, powered by a SIM card.
8. Change network settings:

• WCDMA/GSM→GSM;
• LTE / WCDMA / GSM → WCDMA / GSM.

1. Check your smartphone for viruses.

In this article, we will consider the reasons why SMS with a password does not arrive to confirm operations and enter the Sberbank Online Internet Bank.

Why is SMS with a password not received?

Often the main reason for this problem lies in the operation of the Mobile Bank service. There are several possible options that led to the incomplete functionality of the SMS service:

• Blocked Mobile Banking.
• Engineering works.
• Malfunction of the mobile device.
• Request sent incorrectly one-time password.

What measures to take?

In order to understand what's going on, the first thing you should do is make sure that the payment for the SMS service for the current period was successful.

Sometimes it was the lack of funds on the card that caused the temporary blocking of the service. If this is the case, then you should replenish your card account with a certain amount sufficient for payment and the Mobile Bank will resume its work automatically.

Also, the Sberbank Online service is constantly undergoing updates and work to improve the quality and functionality of the service, so you can make sure that this is the case by calling the free number of the Sberbank contact center 88005555550.

The employee at the other end of the line will tell you the approximate waiting time, after which you can use the Mobile Bank.

And the last. It is possible that your mobile phone could break or the limit on received messages was simply overflown. Reboot your phone, delete unwanted messages and finally move the SIM card to another phone.

How to correctly request a one-time password?

If you need to enter a password to enter Sberbank Online, but it did not arrive within the promised 300 seconds, then you should send an SMS notification using your phone to the bank's short number 900. The content of the message should be as follows:

• "PASSWORD XXXX" or "PAROL XXXX";
• where instead of XXXX enter the end of your card number.

In response, Sberbank will receive a five-digit password containing only numbers (from 0 to 9), which will be valid for 5 minutes. Therefore, you must enter the code as soon as it comes to your phone.

Attention! Do not share your unique password numbers with anyone to avoid fraudulent activities with finances in your account. Be vigilant and in no case enter your personal identification code number (pin code) to confirm transactions in Sberbank Online.

Thanks to the application, you can perform banking operations even in another country. However, many users are faced with the fact that SMS with a password does not come to enter Sberbank online. There are many reasons why this problem occurs.

Passwords are set by banks in order to protect their users as much as possible. To enter the Sberbank mobile application and some other procedures, you may need to go through identification, divided into 2 stages:

• password when entering your personal account;
• SMS confirmation.

It takes no more than 120 seconds to wait for a message (and this is if the service is heavily overloaded), and 300 seconds are allotted directly for entering the code, until its action expires.

One-time passwords help fight fraud and guarantee the security of your funds. Do not give secret codes even to bank employees.

It is important that SMS comes to the number that was attached to the card, so the first step is to check its availability.

Sberbank policy assumes that the code is needed to confirm transactions that require the use of funds, for example, buying in an online store, paying loans or utilities. Payment is made through the application or browser, it does not matter. However, registration in online banking is also carried out using a message with a password.

So what to do if the expectation has exceeded the deadline?

The most common reasons why SMS with a code from Sberbank does not come online to your phone

If an SMS with a password from Sberbank online does not arrive, this becomes a problem, especially when the operation requires urgent completion, and the nearest branches are already closed. Let's figure out what can cause the malfunction and whether it will be possible to fix it yourself:

1. The error may have been caused by your carrier. Check if the network catches, try restarting your phone or call a consultant. This reason is common. This happens when you are in a territory that is not covered by the operator.
2. Sometimes Sberbank conducts a preventive examination of its servers, due to which messages may also not come. You can wait a bit or contact the bank representatives in any way convenient for you. Information about technical work can be obtained on the site a few days before they start, in the "News" section.
3. The smartphone itself can also cause problems, especially if the SIM card has recently changed. To check, try enabling the SIM card on another gadget or restart the device. Problems often arise due to antivirus that blocks unknown numbers, or overloaded memory.
4. If you use a paid service and do not receive a one-time Sberbank password for payment, the card may have run out of money and the service was disabled due to non-payment. Then, to resume service, you just need to replenish your account.
5. Changing the number is often the result of an error. For example, if for some reason you forgot to change the information in your personal account. It is worth updating your data by confirming the change using the old number or through a personal visit to the bank.

If you do not receive SMS from Sberbank mobile bank, make sure that you enter your data correctly and accurately indicate the number that is connected to the card. In the case where the data is correct, the reasons may be similar to those that may be encountered when trying to commit money transaction online. Try to wait and repeat the action in a few hours.

If all else fails, and the operation is urgent, use the nearest ATM. Terminals do not require verification via SMS.

How to make SMS from Sberbank come?

We have already checked everything, but the question still remains open: why doesn’t the password from Sberbank come online? We recommend that you go through all the items from the list below:

1. Make sure your phone is connected to the network.
2. Go to your personal account and see if you have transaction alerts set up, check your balance.
3. Restart your smartphone.
4. Try signing up for a different network on your mobile device.
5. Check spam folders and blacklist.
6. Scan your phone for viruses, make sure you have a reliable antivirus program.

If this did not help and still does not receive a password from Sberbank online on your phone, try sending a request to 900 yourself, indicating “PASSWORD” with the last four digits of your card in a text message. The code must arrive after the standard timeout.

If you failed to send sms, connect with the consultant in any way convenient for you: via online chat, by dialing the hotline number by dialing 900 and clicking 0, or by visiting a bank branch in person.

Today almost all big banks provide their customers with services for the implementation of various banking operations via the Internet. Often there is a problem that SMS with a password does not come. There are several reasons why this might be. And any client needs to know about the main ones. The specialists of the most advanced status bank, which has the once traditional Gostrudsberkassy brand, are constantly improving methods of working with clients (often copied by competitors).

Now, through the Sberbank Online service, you can not only transfer money and top up your mobile phone balance, but also pay utility bills, buy goods in online stores, and implement many other useful innovations that can significantly save time. An absolutely secure safe zone allows you to freely carry out any type of transfer, just by logging into the service and entering a stationary ID and password to enter the system. Then all operations go with confirmation through one-time passwords that come to the phone.

The main reasons for the lack of SMS messages with a password

Consider the reasons why the password from Sberbank Online does not come:

• Negative balance on the phone - a service of linking to the "Mobile Bank", in which up to 60 rubles are monthly withdrawn from the balance of the phone. And this amount must be replenished periodically. The debiting occurs automatically, therefore, if there are no funds on the SIM card, the service will not be available (you need to know that even when replenishing the card, it may take several days before the service is activated, although in fact this happens in a few minutes).
• A failure in the Sberbank system - this happens on weekends, holidays, (as a rule, it is on these days that test prevention of software and hardware equipment is planned). Perhaps this increases the activity of visitors, and the system can not withstand the load. Sometimes failures can last at night until 7-8 in the morning. In this case, do not worry too much, try again later.
• Phone failure - modern smartphones, like any technology, can simply “glitch”, freeze, and the more complex the widget software, the more likely this phenomenon is. When the phone is completely rebooted, everything is normal.
• Failure of a SIM card is a very rare case. You will have to contact the cellular operator and change the SIM card.
• Phone change - when you change your phone, it usually takes several days to reorient the system to a new number, you should wait a bit, and if you still don’t receive SMS from Sberbank with a password, call hotline jar.
• There may be an error when typing the command - repeat the request.
• Internet connection or browser failure (clear cookies).
• Carrying out work at a mobile operator - by calling the Hotline to clarify how long the technical work will take.

It is necessary to check all the options, and if the passwords do not come, then you should contact the Sberbank support service, detailing the problems.

If there is a failure in the "Mobile Bank" - change the mobile operator

Modern phones are often produced for two or even three SIM cards. In this case, consider another option why the Sberbank Online password SMS does not come. Often there are cases when the login is successful. But in any attempt to pay for any service, for example, for Kindergarten a child or a purchase on the Internet, the password comes later, when the waiting time has already ended and the system displays the following message.

In this case, you can log in to your own account, but no payments are made. You can try to move the SIM card to another phone, and if the passwords still do not come, then you should link the Mobile Bank to another mobile operator.

Receipt with one-time passwords - reliability of Sberbank Online

You can avoid possible troubles when messages do not arrive on the phone if you print a check with 20 one-time passwords at the Sberbank branch, which will be entered at the request of the service instead of analogues from the phone. These passwords will not be digital, but in the form of an eight-digit combination of numbers and Latin letters, guaranteeing the security of any operation. That is, the service offers a choice of either getting a password from the phone or from a receipt. When you click on the "password from the check" button, a request is issued with the following content: "enter the password from the check No. 7". Then, in the prepared field, you must enter this one-time password.

If linking the card to mobile phone not yet made, you need to get an ID and password to enter Sberbank Online. To do this, insert the card into the ATM

From the main menu, select "Connect Sberbank Online" and "Mobile Bank"

Then select commands to get a password and login, the next step is a list of one-time passwords.

ATMs of the old type - select "Internet service", then "Enter".

Then select "Print ID and password", then "Print one-time passwords".

After returning the card, there is a check with an identifier and a stationary password for entering the Sberbank Online service and a second check with 20 passwords. Sberbank is constantly improving the level of protection for its customers. At the beginning of December 2015, in order to receive a check with passwords after entering the card's pin code in the ATM window, you will need to enter the last four digits of the document by which the card was issued, that is, the owner's passport. Therefore, before you go to order a check, you must take a passport or rewrite these values.

After the check is issued, a message will be sent to the phone that one-time passwords have been received through an ATM, and if this operation has not been completed, then call the bank by phone with a request to block these passwords. The issued checks are printed on poor paper and in a month or two everything will be erased, so it is advisable to make a photocopy or rewrite all the data in a notebook. When working on a check with passwords, each operation requires confirmation. The system works like a clock, and will not be connected to the phone. But when you first log in, you will receive a message on your phone about entering Sberbank Online.

The presence of a check is a real addition that can be used in case of problems with SMS passwords. High competition in the provision banking services through the Internet, it forces creative managers and programmers of any bank to constantly improve: the sad fate of some once prosperous credit structures shows that achieving certain goals at a particular moment is not a panacea for life.