Knowing and following eBay security recommendations will help protect the user from illegal activities of fraudsters. After all, few people know that even if money is lost, you can receive compensation from the insurance company or make a refund through PayPal or another payment system. What opportunities exist to protect your rights at the most famous online auction and what is the “eBay Standard Purchase Protection Program”?

If the current situation cannot be resolved through a standard dispute, then it is necessary to resort to Standard Buyer Protection. This method allows eBay to issue refunds to buyers, but only in cases where:

• Product not delivered
• The purchased product differs significantly from the description

eBay Maximum Compensation Amount- that's $200 ($25 of which eBay takes for the money transfer). And that: $175

• If the item price is $600, the Buyer is entitled to a refund of $175
• If the item price is $100, the Buyer is entitled to a refund of $75
• If the item price is $26, the Buyer is entitled to a refund of $1

How to make a refund to a card via PayPal

If the item was paid for using the PayPal electronic payment system, then you must go through PayPal's Buyer Complaint Process, that is, file a complaint. This method allows you to fully reimburse the funds spent. PayPal and eBay cooperate together, so the problem is resolved as quickly as possible.

eBay's Money Back Guarantee applies to virtually every item on www.ebay.com. But there are exception categories:

• Motor vehicles.
• Real estate.
• Websites and Businesses for sale.
• Advertisements and services.
• Some categories of business equipment.

The main points, subject to which the transaction is protected by the Standard eBay Buyer Protection Program

Purchase amount exceeds $25

If the Buyer purchased several units of goods, then each claim will be considered separately and not in total (even if all goods were purchased from the same Seller). Money for which goods were ordered for wholesale auction, can also be refunded by general rules- the amount paid at the end of the auction must exceed $25. In this case, it does not matter how many identical units of goods were purchased - purchases are considered as one transaction.

The bid was successful or the Buyer purchased the item on eBay at a fixed price

The Seller and the Buyer at the time of completion of the auction have a zero or positive rating (not negative).

The name of the purchased item is not included in the lists prohibited by eBay's rules for auctioning.

Payment to the Seller was sent using one of the methods approved by eBay, and the Buyer there is a document, confirming this payment.

If payment is made using credit card(either directly to the Seller or using a payment service other than PayPal), then initially, before submitting a request to eBay, you must contact your bank to cancel the transaction.

IMPORTANT! Non-refundable:

— The description of the purchased product differs slightly from that presented at the auction.
— Payment for the purchase was made using one of the methods that is not approved by eBay. For example: cash in letter, Western Union, MoneyGram.
— Items were damaged or lost during delivery.
— Products that have been tampered with (changed), rejected or repaired
— Virtual goods.
— Double payment or overpayment.
— Funds spent on delivery and storage.
— If, when making a transaction, the Buyer used the services of Escrow, the costs of these services are not refundable.
— Compensation for moral damage.
— Transactions paid using the PayPal payment system, for which claims have already been made (PayPal Claim) and the funds have already been returned to the Buyer.

Procedure

1. Open a dispute “Item was not delivered or does not match the description.”
2. End it with the wording “Communication with the Seller is over.” Your refund request must meet all of the requirements outlined above. The buyer is provided with a link to a page where they can submit a request for compensation.
3. Fill out the request form.
4. Log in to the eBay website and select Dispute Console in My eBay. On the View Dispute page, click on the link “Submit a claim for damages” (Standard Purchase Protection Program claim form).
5. Fill out this form and confirm the request (Submit).

Submission of proof of payment made

Within two weeks of submitting the application, the Buyer will be contacted by an eBay compensation manager. He will definitely ask for proof of payment. In what form they need to be demonstrated is written here.

If the Buyer paid for the order using a credit card, then it is required to provide evidence of refusal of compensation from the bank. Typically, this is a copy of a letter or official certificate. If the payment was made without the participation of an intermediary, then you must have paper confirmation of the payment made.

eBay representatives may request results independent assessment value and identity of the goods (or evidence of payment). This may be an examination report or a notarized certificate of authenticity. This document can be sent to eBay via traditional mail or fax. If the goods cost less than the cost of obtaining such a document, the Buyer has the right to report the impossibility of carrying out this action. During the investigation process, the compensation manager will contact both the Buyer and its partners, as well as the Seller. It is important to note that if within 72 hours there was no response to the manager’s question, then eBay has the right to initiate closure of the investigation and subsequently refuse a refund.

You can buy a lot of great things at good prices on eBay. Unfortunately, in rare cases it happens that the paid goods are not delivered for some reason or the delivered goods do not correspond to the description and, moreover, turn out to be of extremely low quality.

The seller has 3 days to solve your problem. Usually he voluntarily returns the cost of the goods and delivery. If the seller does not provide convincing arguments in his favor or does not respond to the complaint at all, then eBay's conflict resolution service makes a decision in favor of the buyer and returns the money. In this case, the money is returned through the payment system through which it was spent. For example, you paid your by bank card via PayPal. The money will be returned to your card with a slight delay after 3-4 banking days.

An item arrived that does not match the description.

1. Again, contact the seller if the defects in the product are minor, and you will most likely keep the product. For example, the clothes you received are slightly different in color or the material is slightly lower quality than what was described. Usually sellers are willing to refund part of the cost of the product if there are minor complaints about the quality. This is not a very large amount, about 5-10% of the cost, but it is quite possible to return it without opening a dispute and without sending the goods back to the seller.

2. If the seller refuses to compensate for the defects of the product or does not want to return the money in full, and you do not intend to keep this product, then feel free to open an official dispute. If you are unable to reach an agreement with the seller during the dispute, then the next step is to convert the dispute into a claim.

A dispute is opened in exactly the same way as in case of non-receipt of goods. You can also do this procedure in an alternative way - directly in the “Conflict Resolution Center”.

To do this, select the “I received an item that does not match the seller’s description” option, and then click the “Continue” button.

On the next page, select the problematic product, then describe the problem and, if necessary, attach photos and videos.

The claim will be considered with the participation of the administration. Very often such disputes are resolved in favor of the buyer. Please note that in some cases the seller may require the return of the goods. If you are determined to return the money, send the item back to the seller. Delivery is paid by you. In some cases, where, for example, the item is completely destroyed, return shipping is not required. After receiving the goods, the seller either independently returns the cost of the goods and the original delivery, or eBay forces him to do so.

Thus, when making purchases on eBay, the buyer is reliably protected both from various accidents, such as the loss of a package, and from the actions of an unscrupulous seller. When shopping on eBay, it is important to remember that there is always the possibility of a refund, even when thousands of kilometers separate you from the seller. The main thing is to be confident that you are right and to strictly and promptly comply with eBay’s regulations regarding the resolution of disputes.

We wish you to always win your dispute on eBay!

eBay Money Back Guarantee means you"re protected if the item you ordered didn"t arrive, is faulty or damaged, or doesn"t match the listing. You"ll get your money back. For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below.

Frequently Asked Questions

When does eBay Money Back Guarantee apply?

You"re covered under eBay Money Back Guarantee when:

• You don't receive an item
• You receive an item that doesn't match the listing
• You receive an item that"s broken or faulty

Our sellers normally work with buyers to quickly resolve any issues, but if you can"t agree on a solution, you can ask us to step in and help. In most cases, you"ll be covered by eBay Money Back Guarantee.

What happens if the seller doesn't respond or won't give me a refund?

Under eBay Money Back Guarantee, the seller has 3 business days to resolve your issue. If you can"t come to an agreement, you can ask us to step in and help. We"ll review the details of your case and make a decision within 48 hours.

If I refund a buyer, will I get a credit for my final value fee?

In most cases, if you issue a full refund to the buyer before we"re asked to step in, we"ll credit your final value fee. Insertion fees and other eBay fees aren't refunded, though. You can find more information in our policy below.

Read our full policy

About eBay Money Back Guarantee

Most eBay sales go smoothly, but if there"s a problem with a purchase, the eBay Money Back Guarantee ensures that buyers receive the item they ordered or get their money back.

Buyers can use the eBay Money Back Guarantee when:

• They don't receive an item
• They receive an item that doesn't match the listing

Most sellers work with buyers to quickly resolve issues, but if a solution isn't reached, we can help.

What's covered

Most transactions on the site are covered by the eBay Money Back Guarantee.

Purchases are covered by the eBay Money Back Guarantee when all of the following are true:

Not covered

Sellers are subject to this policy even if the transaction was completed on another eBay site.

International coverage

When a seller lists an item for sale with an international shipping option (such as worldwide shipping), it may result in the item being sold to a buyer on an eBay site other than the seller's original listing site. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred.

For more information on international selling see our International trading policy.

When a buyer doesn't receive an item

If a buyer doesn't receive an item, the buyer needs to submit a request to report that the item hasn't arrived. The seller should address the buyer's concern and provide tracking information, updates on the delivery of the item, or a refund.

If the buyer isn't happy with the seller's response or doesn't receive a response, the buyer can ask eBay to step in and help.

If asked to step in and help, we review the information provided by the buyer and seller for evidence of a successful on-time delivery to the buyer"s address or proof of collection by the buyer.

Information required to prove a successful on-time delivery is all of the following:

• The tracking number provided by the shipping company uploaded to the site by the seller before the estimated delivery date;
• A delivery status of "delivered" (or equivalent in the country to which the item was delivered);
• The date of delivery;
• The recipient"s address, showing at least the city/county or zip code (or international equivalent) that matches the address in the order details; and
• Signature confirmation, if an item has a total cost of $750 or more.

If we determine that the item wasn"t successfully delivered or collected, a of the full cost of the item and original shipping is sent to the original payment method or to the buyer"s PayPal account. The seller is required to reimburse eBay for the amount of the refund. Learn more about reimbursement.

Buyer obligations

Generally, the buyer is responsible for accepting the item when it arrives. If the buyer refuses delivery, their claim is not eligible for the eBay Money Back Guarantee.

• The buyer can provide, via written proof from the carrier, that they refused the package because it arrived empty or was damaged in shipping
• The buyer accepted and opened the package only to determine that it was an empty box
• The item arrived COD because it didn"t have enough postage on it

The buyer is responsible for paying any customs and duty fees for international shipping.

• The seller overstated the value of the item, which caused customs fees to be higher

When a buyer wants to return an item or the item doesn't match the listing

If a buyer wants to return an item within a seller"s return window or they received an item that doesn"t match the listing, the buyer needs to submit a request to return the item. The seller should address the buyer's concern and offer a solution, such as accepting a return, or offering a replacement or refund. In some cases, we may automatically accept a return request on the seller's behalf. If dissatisfied with the seller's solution, the buyer can ask eBay to step in and help.

If asked to step in and help, we review the item listing, photos of the item, and any other information about the item that the buyer and seller provide. If we can"t determine that the item matches the listing, if the seller has already offered a return, or the seller"s stated return window and policy applies, we may ask the buyer to return the item to the seller.

After confirming that the item was returned to the seller, a of the cost of the item (less any loss in value, if applicable) and original shipping is sent to the original payment method or the buyer"s PayPal account. If the buyer arranged shipping or picked up the item, we may not refund the amount of original shipping or pickup cost. The seller is required to reimburse eBay for the amount of the refund.

When an item is returned to the seller

If a buyer is returning an item within the seller"s return window, the seller"s return policy will indicate who pays for the return shipping label. The cost of return shipping for an item that is not as described is the seller"s responsibility and, in cases where an eBay-generated return shipping label is used for the return, the return shipping label cost is placed on the seller"s invoice . You can find further details about reimbursements in our User Agreement.

When a return postage label is made available to the buyer and/or and the buyer chooses to purchase a separate label, the buyer won't be refunded by eBay for the cost of the label.

Tracking is required to confirm the item has been returned to the seller. Signature confirmation is required for items returned with a total cost of $750 or more. If a seller chooses to offer the buyer an untracked return label and eBay is asked to step in and help, the buyer will not be required to provide proof of delivery or signature confirmation.

Buyer obligations

• The buyer must return the item in the same condition in which it was received
• Buyers are liable for any loss in value of the item if this loss in value is attributed to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the item. The seller may deduct the amount of loss from the amount reimbursed to buyer

Seller obligations

• The seller is required to accept the return at the same location specified in the listing or at an address that does not result in a materially different return cost for the buyer
• The seller pays for any customs and duty fees on the returned item
• The seller is required to refund a buyer upon the receipt of a returned item. Learn more about returns timelines

When an item isn't returned to the seller

In some instances, we may not require that an item be returned to the seller. In these situations, we refund the buyer and may seek reimbursement from the seller, for example if:

• The seller chooses not to accept a return request or provide a return shipping label
• The item location was misrepresented
• It"s hazardous to ship back the item
• The item no longer has a value (for instance, a ticket for a canceled event)

Alternatively, with the buyer"s consent, we may give a partial refund to cover differences between how the item was described in the listing and the actual item the buyer received. When given a partial refund, the buyer isn"t asked to return the item to the seller. We may require the seller to reimburse eBay for the partial refund.

Counterfeit items

If a buyer reports that an item is counterfeit, and there are strong indicators that the item is counterfeit, we may not require the buyer to return the item to the seller. The buyer agrees to cooperate with us to ensure proper disposal of the item. In such instances, we refund the buyer for the full cost of the item and original shipping, and the seller reimburses us for the refund. The buyer may not sell the item on eBay or elsewhere.

Appeals

Buyers and sellers have an opportunity within 30 days from when we make a decision about a transaction issue to appeal the decision by providing appropriate documentation. eBay reserves the right to seek reimbursement from the seller if a buyer successfully appeals. Learn more about reimbursement.

Reimbursments

If a transaction dispute arises between a buyer and seller and eBay resolves such dispute in favor of the buyer, the seller authorizes eBay to reverse the funds to reimburse the buyer, and if such funds are unavailable or insufficient, the seller agrees to reimburse eBay for any amount eBay refunds to the buyer.

For PayPal payments, the seller agrees to authorize eBay to collect reimbursement from their PayPal account. The seller can opt-out of PayPal reimbursement by contacting PayPal.

If reimbursement is unsuccessful, the seller agrees to allow eBay to charge their reimbursement or automatic payment method on file for amounts refunded to the buyer. eBay may place the amount refunded to the buyer on their invoice subject to their automatic payment method. The seller will remain obligated to pay eBay for all unpaid amounts and eBay reserves the right to seek reimbursement through other means. You can find further details about reimbursements in our User Agreement.

Seller fees

If a seller issues a buyer a full refund before eBay is asked to step in and help, we credit the seller"s final value fee. Insertion fees and other eBay fees aren't refunded.

Services for ordering goods from China are popular today. Each site has its own strategy for resolving conflict situations related to the return of the amount paid for a product. For example, you can return money to Ebay by following a strictly sequential algorithm of actions.

Is it possible to get money back on Ebay?

Ebay is an international trading platform, which uses the PayPal service for financial transactions. Every seller or Ebay store knows that in the event of a conflict situation related to a product, he must return the money that the client transferred. This return guarantee allows customers to order items on the condition that payment for the item can be claimed back.

You can choose from (depending on the type of claim) one of three options:

• product refund guarantee;
• client protection program;
• submitting a request to the provider for compensation for financial damage.

Simultaneous use of two programs is unacceptable. If a person made a request for a refund under one of the programs, and then assumed that he would receive a faster response from applying to another, the first request will be cancelled.

In what situations is it possible to demand a refund?

You can return money to the seller on Ebay in strictly defined situations, and all of them are directly related to the product. At the end of the auction, the transaction is formalized and the goods are sent by mail accordingly.

Due to the lack of delivery of the parcel within the estimated period of receipt, the client has the right to return the money paid both for the product itself and to return the cost of its delivery.

Another situation may be related to a discrepancy between the item received and its description. Naturally, no one wants to pay for low-quality goods. Moreover, among sellers there are often scammers who try to send the buyer a counterfeit item.

To get a refund in the cases described above, you must take certain actions:

1. Open a refund request for one of the programs with participation services for resolving conflicting interests of the site itself.
2. Make a purchase from the official website using your own PayPal account or Qiwi wallet service.
3. A special case of a return is the purchase of goods through an interactive auction. Additionally, if a dispute arises, you will need to provide an invoice and a receipt for payment for the goods.

Important! There is one exception to this rule: purchases made at the Sotheby’s auction site are not covered by warranty.

The general period that Ebay gives to the seller fluctuates around 1 calendar month for overseas transactions, and one week for transactions within state borders.

How to request a refund

A refund request will not be granted if the buyer has not initially attempted to resolve the conflict with the seller. This is a standard procedure that is completed on the eBay website. The seller should write (preferably in English) what problems the buyer has with the product. The response from the seller should take three days, not considering the day appeals. The timing for the initial attempt to resolve a conflict situation is very important, because the payment system through which the reverse transaction will be carried out in the future can process refund requests only within a month and a half and no more.

The item is not received. This situation can arise for any reason - slow mail, goods not sent on time, fraud. In any case, an arbitrator is required who will help resolve the situation in favor of the innocent party:

Conscientious sellers contact customers and try to return money if the situation is truly critical. However, in a number of cases, the consumer’s request remains unanswered, and at this moment a dispute (otherwise known as a dispute) should be opened through the functionality of the service and payment system. The seller has only three days, not counting the time of treatment, to respond to a consumer complaint.

The Conflict Resolution Center asks why the controversial situation arose. Of the two options offered in the buyer's section you should choose the appropriate one (non-receipt of the parcel or discovery of defects on the product that make it unsuitable for use, both due to physical damage and for aesthetic reasons).

It is important to meet the return deadlines. The payment service can only help during the first month and a half after payment.

Returning money if the goods have not arrived is much easier than arguing about a low-quality product. When we're talking about about a broken, torn or dented item, you should keep in mind that the system will require evidence dissatisfaction the item received. In some cases, the conflict resolution service does not oblige you to return the goods to the seller, but at the same time takes assurances from the buyer that the item will be disposed of after the money is returned.

How long to wait for a refund?

After the issue of return has been resolved positively, you should open an account with PayPal if this has not been done before. Money is not refunded to other payment services. eBay has two weeks to inform the customer about the return decision. When all the nuances are settled, it comes to Personal Area message that the money will be returned within two days.

What to do if the money has not been returned

After the deadline set by the service for replenishing the account has arrived, and the funds have not been credited to the account, you should contact your consultants about possible problems with listing. It is also necessary to take into account that account transactions can be processed within 5 banking days, so if the claim was satisfied on Friday, then you should not expect the money to arrive on Monday. It must be taken into account that banking days are counted. Unreceived money may get stuck in the bank, so it would be a good idea to request the history of all transactions with the account.

Thus, Ebay is a very reliable online auction for ordering goods from China online. He will force the buyer to return the money to maintain the service’s customer base. Unreliable sellers may be blocked by the service itself if they show their insolvency.

I recently ordered a product on Ebay, but the product did not arrive, and the seller promised everything. I had to open a dispute (write a complaint against the Ebay seller) on Paypal, and everything was resolved very quickly :)

What is filing a complaint (opening a dispute) on Paypal?

Dispute is a useful tool provided free of charge by the Paypal system to everyone who used it to make a payment. It is a kind of online dispute between the sender of funds (Buyer) and their recipient (Seller), opened first if the paid item is not received or does not correspond to the description stated during the sale. During the Dispute, if the parties were unable to reach a solution that suits both parties, Paypal is involved as an arbitrator, where they independently familiarize themselves with the arguments of the parties and make a decision.

What decisions can be made during a Paypal dispute?

If the item is not received, with the help of a Dispute, the Buyer can return the entire amount paid, including delivery costs. The return procedure can be carried out either by the Seller, voluntarily, or by Paypal, but forcibly, if the decision on the Dispute is made in favor of the Buyer.

If the item received does not match the description, damaged, etc., then the Buyer can also return the entire amount using the Dispute procedure, but for this he will need to send the goods back to the Seller in a way that involves tracking the delivery progress via the Internet and providing the parcel number. The cost of sending the goods back is not compensated; this issue is already resolved through mutual agreements between the parties.

The Buyer can close the Dispute at any time on his own if the parties reach an agreement and the Seller himself returns the funds paid, either in full (full refund) or partially (partial refund) or sends a replacement product.

Dispute algorithm on Paypal

The dispute is opened by the Buyer, providing, if desired, all the information about the current situation, attaching links to photographs (if relevant), etc.

As soon as a Dispute is opened, an amount equivalent to that paid is blocked on the Seller’s account and remains inaccessible until it is closed. The Seller, if desired, also responds in the Dispute, providing counterarguments.

In this way, the parties can discuss until they reach a mutual agreement. Then the Buyer can close the Dispute with the wording that all problems have been resolved. If the parties do not find mutual understanding, the Buyer transfers the Dispute to a Claim and then Paypal will act as an arbitrator. This is when the information provided by the parties during the discussion will come in handy.

Paypal examines the information provided and makes a decision in favor of one of the parties. If in favor of the Seller, then the blocked funds in his account become available again, if in favor of the Buyer, then the funds are returned to him. If the Buyer, due to certain restrictions imposed by Paypal, cannot accept payments (and this rule applies to residents of the Russian Federation, Ukraine, Kazakhstan), then the funds are returned not to the account, but directly to the payment card that was used. Return times vary and average 1-2 weeks.

Deadlines for maintaining and opening a dispute on Paypal

Dispute opens not earlier than in 10 and not later than 45 days from the date of payment. It cannot be opened before or after this period.

After opening, within 20 days The Dispute must either be closed or converted by the Buyer into a Claim, and then the case will be considered and a decision will be made in Paypal. If, after 20 days from the moment of opening, none of these actions have been completed, the Dispute will close automatically and it will no longer be possible to open it again.

When to open a dispute on Paypal

If you purchased this or that product abroad, then do not forget that international delivery times can vary significantly and a Dispute opened too early will turn against you, because “everything about everything” is given 20 days. Therefore, if the problem concerns delivery, then it is more advisable to open a Dispute on the 43-44th day.

If the purchased product is received, but does not correspond to the description, then a Dispute is opened upon the fact. Remember that Dispute is not a panacea and before opening it, you should always contact the Seller and try to resolve all the problems with him yourself.

Filing a Complaint Against an Ebay Seller via Paypal

1. After logging into your account on Paypal.com, go to the “My Account” (1) and “History” (2) tabs. Then, using the search tools (3), find the transaction (payment) for which you need to open a Dispute. When the required transaction is found, click “Details” next to it (4).

2. Here is detailed information about this operation. Check it out and if this is the transaction we need, follow the link to the “Problem Resolution Center” (5).

3. In the "Problem Resolution Center" you need to indicate exactly what situation you are facing. If the paid item has not been received or does not correspond to the description, then select the appropriate item (6) and click “Continue” (7).

4. Then you need to clarify the essence of the problem (8), if the purchased item has not been received, select the first option: “I haven’t received my item”, if the parcel has been received, but its contents do not correspond to the sales description, the item is simply missing or damaged, then select the second item: “I received my item, but it is significantly not as described.” After the choice is made, click "Continue" (9).

5. Now you need to provide additional information regarding the transaction. First, select which product category your purchase belongs to (10), and then enter all additional information that you consider necessary (11). Having finished with the description, just in case, copy what you typed into the buffer (if composing the text took a long time, the authorization session may be lost and you will have to type everything again) and click “Continue” (12).

6. The dispute can be considered open. Please note the date when it will be automatically closed (13), unless you close it yourself or transfer it to a Claim. When the Seller responds, you will be notified by e-mail.

Transferring a dispute into a claim on Paypal

1. You can check the current status of the Dispute, add information or respond to your opponent at any time by logging into Paypal.com and clicking on the “Open Disputes and Claims” link (14) in the “Problem Resolution Center”. On the next page you need to select the desired Dispute (15).

2. On the next page you need to select the desired Dispute (15).

3. You are now on a page where all the information regarding the current Dispute is presented. Here you can:

Review the messages that you have exchanged with the Seller. Add information or reply to a message (16) by typing it and clicking "Review & Post" (preview and post).

Close the Dispute, informing that the problems that have arisen have already been resolved and Paypal’s help is no longer required; to do this, you must select “My concerns" have been resolved, I want to close this dispute" (17) and click "Continue" (19). We remind you that Once the Dispute is closed, it will no longer be possible to open it again.

Transfer the Dispute to a Claim so that Paypal can familiarize itself with the situation, review the information provided and make a final decision. To do this, select “I would like to end communication and escalate this dispute to a claime with Paypal” (18) and click “Continue”.

Standard options for resolving claims on Paypal:

Let's look at what decisions Paypal usually makes in standard situations if the Dispute is transferred by the Buyer to a Claim. Since it is very problematic to obtain this information from official sources, here we rely on the experience and stories of other users.

The decision is made in favor of the Buyer:

If the goods are not received and the Seller cannot provide a number to track the progress of delivery of the parcel via the Internet (tracking number). For example, if the parcel was sent in a way that does not provide online tracking.

If the tracking number provided by him does not work, it displays incorrect information or shows that the parcel has been returned to the sender.

If the received goods do not correspond to the description, if the Buyer was able to convincingly prove this fact (preferably with a photo), he sent the received goods back and can confirm this by providing the tracking number of the parcel.

The decision is made in favor of the Seller:

If he provided a tracking number, it is clear that the parcel has been sent and is in the process of delivery.

If the Buyer's claims regarding the goods received are obviously unfounded and the Seller has proven this.

If the product does not correspond to the description, it is extremely minor.

If during the Dispute, if there is a controversial situation, the Buyer does not present his arguments or give reasons for them or simply ignores the discussion.

By personal experience Most sellers on ebay honestly perform their duties, but if you haven’t received the product from ebay, then feel free to open a dispute on PayPal.

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