Tez Tour travel agency was founded in 1994. Initially, the agency was engaged in the sale of tours to Turkey, gradually increasing its range. Currently, the company operates in more than 30 popular tourist destinations, including China, the United Arab Emirates, the Czech Republic, France, Thailand, Italy, the Dominican Republic, and many others. The company's services are used not only by tourists from Russia, but also by travelers from the countries of the former USSR.

The authorized travel agency Tez Tour is the first tourist organization in the Russian Federation that has introduced high Computer techologies. Tourists do not have to apply directly to the office of the agency. For the convenience of travelers, an official website has been opened that offers the lowest prices for tours departing from Moscow and other cities of Russia.

The Tez Tour tour operator has a huge number of various awards. The company is the winner of such prestigious awards as:

• "People's Mark"
• "Choice of the Year"
• "Travel Brands"
• "Star Ru"
• "Guiding Star", and many other high awards.

In addition, the tour operator Tez Tour is a member of the main organizations of the tourism industry in Russia and neighboring countries, as well as a member of the Air Transport Association.

Official website of the tour operator: tez-tour.com

Tour search online from Tez Tour

Popular destinations from Tez Tour

The Tez Tour company developed rapidly, quickly gaining high ratings in the tourism industry. Currently, this tour operator operates in many tourist destinations, cooperating with major air carriers and the best hotel complexes. The company works not only to send individual tourists, but also to organize various field seminars, children's organized recreation, VIP tours.

The official website helps to facilitate the search for a suitable tour, where you can find the most profitable offer, book a tour, find a suitable hotel room. In addition, on the company's website you can always find last-minute tours at a very competitive price. The company organizes the transfer of travelers from the airport to the door of the hotel, and will make sure that the rest is at the highest level. All directions in which the travel operator Tez Tour operates are constantly developing, attracting new partners. The awards that the company has received during its existence are well deserved. Tez Tour is proud of the results of its work, confirming its slogan "High Tech Tourism".

Early booking from TEZ TOUR

Frequently Asked Questions (Russia, Kazakhstan)

Information about cooperation

Information on the conclusion, renegotiation of the contract, the scheme of work is presented in the "Cooperation" section.

Information about working with the online booking system, personal account

Information about the tariff system

Only the current price at the time of booking = tariff is relevant.

Tariffs are not stored on the site, we cannot check the old price.

Recalculation of an already booked application at the old rate is not possible.

Tariffs do not have an expiration date and are subject to change at any time without notice.

Changes in the tariff system

• when adding, removing tourists, changing the hotel, dates, room type, the calculation of changes will be at the current rate.
• when adding a CIP service, individual or VIP transfers, wedding ceremonies, insurance and other additional services, the tariff does not change.

More detailed information on changes in the fare system is provided in the "Rules for the recalculation of applications when working under the fare system" (for all cities of departure, except Yekaterinburg).

Information on surcharges (fuel surcharges, New Year's dinners, etc.)

Information on fuel surcharges can be found in the section "Air travel" - "Air ticket prices". There you can also find information on the cost of the surcharge for specifying flights (morning / evening).

Information on fuel surcharges can also be found in the IMPORTANT INFORMATION section under the tour search form.

Information on surcharges for an individual transfer can be found in the "Transfers" section for each country on the agency page.

For more convenient navigation, you can use the link " Surcharges for tours", which is located in the center of the agency page in the section " Operative information»

List of hotels in alphabetical order, searchable by name (you must enter at least 4 characters to search). Outside the list, hotels from "TEZ TOUR recommends" are displayed.

The catalog of hotels has a filter by name, level, cost. To filter, you just need to click on the corresponding parameter in the left corner of the catalog.

Air travel information

Booking tours on regular flights is a new exclusive service from TEZ TOUR. (download in .pdf format)

The following subsections are available in the section: Airlines , Airfare , Changes in the schedule , Check departure time , Flight schedule and availability of air tickets , Sale of air tickets . They are also available in the center of the agency page in the "Air flights" section.

Daily prices

Information on daily prices for hotels can be found in the "Days and non-standards" section on the agency page. Also here you can find: lists of hotels where pets are allowed, prices for lifts and ski equipment rental, tourist tax, deposits in hotels and others Additional services depending on country specifics.

Supplement for children under 2 years old (infants)

The cost of a Boarding pass (air ticket without a seat and baggage) for children under 2 years of age is indicated in the "Air ticket prices".

Despite the fact that in most hotels children under 2 years old stay free of charge, there are exceptions. We strongly recommend that you clarify information on the cost of living in hotels for children under 2 years old by e-mail with your curator or in the sales department.

Flight crossing information

Information about the possibility of crossing flights and the cost of crossing can be found in the file " Airfare".

Non-standard tour solutions (VIP, sports, weddings)

This section presents corporate projects, examples of corporate programs, hotels with conference rooms, non-standard accommodation options, sports projects, VIP recreation and services, VIP meetings, farewells, wedding ceremonies.

Information on the issuance of documents

Information on the issuance of documents is available at the link "Issuance of documents" in the "Agencies" section or in the "Operational information" section in the center of the agency page. To find out information on issuing documents from your city of departure, you need to change the city of departure in the upper left corner of the site and go to the document issuance section.

Contacts

Newsletter subscription

No passport data of tourists

If at the time of booking there is no ORP number, its expiration date, then when booking online, the corresponding columns must be left blank. We remind you that passport data must be entered at least 3 (three) working days before the date of departure. If the passport data is not entered within this period, then a fine of 25 USD is imposed on the application. per person.

You must add a child under 2 years old to the application

A mini-group flies (strictly up to 10 people) to one hotel, several applications

So that there is no situation that one application was confirmed, and another was refused, but tourists want to fly all together to one hotel, then the booking technology is as follows:

Book the first application, the system issues an application number. In subsequent applications, in the note, indicate “confirm strictly together with application No. (indicate the number of the previous application).

Please note that if the total number of people for all applications exceeds 9 people, then the applications will be recalculated according to the rates for groups (often these rates are HIGHER than the cost in the online booking system).

The cost is not indicated in the application (it costs n / a)

If the cost of the application is n / a and all services are confirmed, then in this case it is necessary to send a letter to the address of your curator (address Email curator can be found at personal account agency, in the upper right corner when you click on the name of the agency or login) with the text "Please calculate (put down the cost) application No. XXXXXXXX". In the subject line of the letter, you must indicate the application number.

It is necessary to make a request for the hotel (country, residence of the infant, etc.)

If you have any questions about the hotel, the cost of living for foreign citizens, the cost of living for an infant, the food system at the hotel and other questions, then you need to write a request to your curator or to the address corresponding to your city, using the following form:

The subject of the email must contain one of the following items:

• Price for citizens of another country (foreigner + Russian)
• Price for citizens of another country (foreigner)
• The cost of living for an infant
• Additional discount
• Complex non-contract placements
• Non-standard room price
• Hotel price without contract
• Question about the hotel

Body of the letter:

• Application number: (if the application has already been created in the database)
• The country:
• Hotel:
• Dates of stay:
• Type of number:
• Type of allocation:
• Boarding:
• Question text:

City Email Moscow and other departure cities [email protected] Belgorod [email protected] Volgograd [email protected] Voronezh [email protected] Ekaterinburg [email protected] Kazan [email protected] Krasnodar [email protected] Krasnoyarsk [email protected] Nizhny Novgorod [email protected]

City Email Nizhnevartovsk [email protected] Novosibirsk [email protected] Caucasian Mineral Waters [email protected] Rostov-on-Don [email protected] Samara [email protected] St. Petersburg [email protected] Tyumen [email protected] Ufa [email protected] Chelyabinsk [email protected]

Letter example:

Subject: Price for citizens of another country (foreigner + Russian)

Country: Thailand

Hotel: ROYAL CLIFF BEACH RESORT

Dates of residence: 07.03.2011-14.03.2011

Room type: Club Sea View Room / Grand Building

Placement type: DBL+2CHD

Boarding: BB

Question text: The family is flying, the father is a citizen of Nigeria. Does the price change?

It is necessary to calculate a complex tour

To calculate a complex tour, you need:

1. Request the cost of air tickets for the desired dates from your curator.
2. View the cost of living on your own in the selection of the tour through the "Composition of the tour - Accommodation".
3. The cost of the transfer must be viewed in the "Transfers" section (Agent's page - all directions on the right - Transfers)

If there is a difficulty in the calculation, you can contact your curator. The name and contact e-mail of your curator can be found in the agency's personal account, in the upper right corner by clicking on the user's login.

It is necessary to “hang tickets”, fix the price

If there are few tickets left and it is likely that they will run out by the arrival of tourists, or you want to fix the cost at the rate at the moment, then you need to make a preliminary reservation with the REAL names of tourists.

Advance booking makes it possible to book an application and therefore fix the cost of the tour at the current rate at the time of booking, and at the same time reduce the risks of having to pay fines if the tourist cancels the reservation and does not pay for the application.

Differences from a regular booking: if the agency does not confirm within a certain time, that is, does not transfer the application from pre-booked to regular, or does not pay, the application will be automatically canceled without incurring penalties to the agency.

Applications are created in the same way as with a regular booking - through an online account.

In the online booking of applications, you must check the box "Advance booking".

For applications with advance booking, a time limit is set, after which the application will be automatically canceled.

The time limit is set and checked to the nearest minute.

Time limits are displayed in the online account in the lists of applications in the sections "Application" and "Finance", as well as on the form for viewing a single application.

Restrictions:

• The agency can set a time limit within two days from the moment of booking the application, that is, the maximum time limit = date-time of booking + 48 hours. The time limit is set according to Moscow time.
• If the agency has not set a time limit, then by default the date-time of the time limit = the date-time of the booking + 24 hours.
• The agency can set a time limit only at the time of booking the application. In an already existing application, the agency cannot edit the time limit.
• The agency can set a time limit only in case of advance booking. With a regular booking of an application, a time limit is not set.
• The Agency can remove the time limit from the application, that is, transfer the application from pre-booked to regular applications, if the time limit is current = not deleted and not expired.
• The agency has the option to cancel an application with a time limit if the time limit is valid = not deleted or expired.
• The number of simultaneously submitted applications with a time limit from one agency is limited. The default is 5 entries.
• It is forbidden to pre-book an application 5 days or less before the date - time of arrival for visa-free countries, and 8 days or less before the date - time of arrival for visa countries.
• The number of people boarded at the same time in applications with a time limit is limited to 10% of the number of free seats on the flight. In case 10% is less than 2, 2 places will be available by default.
• You cannot create pre-booked tickets for flights with unconfirmed flights. All other flights can be booked in advance, regardless of the airline and destination.

At the time of booking the tour, payment is made using bank cards using two-stage authorization technology. This means that the money is frozen (blocked) on your card until confirmation of all services in the application is received. As soon as all the services in the application are confirmed, the money is debited from the card automatically. In the event of a refusal, for example, from a hotel, the money will automatically be returned to the holder's card.

2. Partial payment by credit card

Installment from TEZ TOUR!

Partial payment by bank card is possible for tours on charter flights to Andorra, Bulgaria, Greece, Georgia, Dominican Republic, Egypt, Spain, Italy, Cyprus, China (Hainan), UAE, Thailand, Turkey: 30% payment immediately and the balance - no later than, than 15 working days before departure.

The cost of the tour is fixed in USD. Prepayment / additional payment is made in rubles at the current exchange rate of the Company on the day of payment. Full payment must be made no later than 15 working days before departure.

Pay for tours online without commission!

At the time of booking the tour, payment is made using bank cards using two-stage authorization technology. This means that the money is frozen (blocked) on your card until confirmation of all services in the application is received. As soon as all the services in the application are confirmed, the money is debited from the card automatically. In the event of a refusal, for example, from a hotel, the money will automatically be returned to the holder's card.

We do not take commission from customers when paying for tours with a bank card.

We accept bank cards of the following payment systems:

3. Sberbank online and cash payment

You can choose the option of paying in cash through Sberbank branches on an account from your personal account. Invoices printed for payment on applications are valid for 2 working days (issue day + 1 day). This allows you to FIX the amount payable at the rate in force at the time of invoicing!

When choosing Sberbank Online, payment is made in the personal account of Sberbank, the application number is indicated in the purpose of payment.

Payment for tours at ATMs and terminals of Sberbank, as well as through Sberbank Online @ yn without commission!

To pay for tours, you can use any of the following payment methods:

1. Sberbank Online and ATMs

Payment is made from bank card or your bank account (in Sberbank Online).

2. Terminals

You can pay with a Sberbank card.

The sequence of actions when paying for an application (for example, Sberbank Online):

4. Payment for tours by early booking

For early booking tours with charter flights, partial payment in cash or through Sberbank Online is possible: you must make an advance payment of at least 25% of the cost to book the tour. The remaining 75% must be paid no later than 15 working days before the date of departure.

Payment is considered made at the time of receipt of funds.

Attention! On the last day of early booking, payment must be received no later than 18:00 Moscow time!