In this article you will find the answer to a very pressing question from many clients: how to change your phone number in Sberbank online banking. After all, each of us at least once had to change our phone number or even our telecom operator.

You must change the phone number linked to your bank card through the service " Mobile bank».

Since the operation of the Sberbank Online services and the SMS service are directly interconnected.

Algorithm of actions

1. Disable the old phone number of the bank branch;
2. Register a new number;
3. Log in to Sberbank Online using your new login and password.

The first stage - disabling the old number is very important only when you no longer use it or abandoned it yourself. According to the contract for the provision of communication services, the operator has the right to sell the telephone number to another person if you do not use it for more than 3 months. If the number is valid and you also use it, then there is no need to disable it.

To change your number, you should visit the nearest Sberbank office and fill out a special application form to disable the Mobile Bank service. Be sure to keep your passport with you. Within 24 hours, the bank will fulfill your request and notify you about this in the form of an SMS notification.

The second stage is connecting a new phone number. As soon as you are disconnected from the service, you can reactivate it by linking any other number mobile phone. This can be done in two ways:

• Write an application to the bank;
• Connect via ATM.

The second option is the most convenient, since you can perform this operation at any time of the day, regardless of the bank’s opening hours, and in a place convenient for you, where there is an electronic device.

Instructions for connecting via ATM

Using the card, enter the main menu of the electronic device. Make sure that the special card input device is not equipped with suspicious devices.

In the main menu, select the section related to connecting to the service.

Go to the “Connect mobile bank” item.

Next, select the service tariff. The “Full” package is provided on a paid basis (payment is charged once a month, the amount depends on the type of card) and includes notification of the client about each transaction made from the card.

Registration for the Economy package is free, but its functions are limited.

To do this you will need your mobile phone and a plastic card. Go to the Sberbank portal and go to the form to enter your personal profile. Click on the “Registration” line and follow all the steps step by step.

Take the card and enter the series of numbers (16 to 18) located on front side plastic into an empty line.

Wait for an SMS message from the bank. A message with a one-time password will be sent to your phone to consent to registration.

Create a unique username and password and set them as a login Personal Area. The login may contain Latin letters and numbers.

The password must be entered twice in the same order. To complete, click the “Continue” button.

Done! You have again become a registered Internet banking user.

In the Sberbank Online system, you can go to the settings located on the right side home page and in the “Mobile Bank” section, look at the current phone number.

And in the “Alerts” section you can change the method of delivery of notifications about completed operations in the system.

Banking services are becoming increasingly popular due to their convenience and speed. When using them, you must provide your cell phone number. But there are often situations when access to the number is lost (failure of the phone’s SIM card, change of operator cellular communication etc.). In this case, it is possible to change the phone number attached to the Sberbank card in several ways.

Changing your phone number using a Sberbank ATM

Linking new numbers and changing old ones can be done using Sberbank ATMs. In this case, you only need a plastic card.

1. Enter your PIN
2. In the ATM menu, select " Mobile bank «
3. Disable the Mobile Bank service ()
4. Select " Connecting to mobile banking service " and enter a new number

It is also possible to change the number using an ATM in the “ Personal data" using the option " Change number". The operation, in this case, will be performed within several days (up to three days).

Changing your number at a Sberbank branch

To change your number through a Sberbank branch, you must have your passport with you. If you do not have a passport or any other identification document, you will also need to provide your passport details.

1. At the branch, fill out the number deactivation form. Indicate the reason for the need for the operation (change, loss, etc.). Enter all cards to which the number was connected
2. Fill out an application to connect a new mobile number. Specify the cards to which you want to link a number and one of the tariffs: “ Economical" or " Full«

Please note that the application form for disconnecting and connecting a mobile phone number can be downloaded in advance and filled out at home.

Processing an application to link a new number takes from three to five days, after which an SMS notification will be received about the change of the binding number.

Is it possible to change a phone number in Sberbank online?

There is no option to change your phone number in the Sberbank Online system. In this case, you can find out the phone number associated with the Mobile Bank at the current moment or view the status of changing the phone number if the corresponding application was previously submitted at a Sberbank bank branch or if the number was changed using an ATM.

1. Log in to your Personal Account in the Sberbank online system
2. Enter the menu " Settings " in the upper right corner (click on the gear icon)
3. In the sections " Personal information " And " Mobile Bank » the linked phone number is displayed

Means to protect your data

Sberbank has provided reliable means of protecting your data and funds, and has also created comfortable conditions for using services. This allows you to change the mobile phone number linked to the card. At the same time, it is still worth observing security measures so that your data does not fall into the hands of criminals and that your funds are safe. For this:

• Do not leave your devices unattended and do not give access to your data to unauthorized persons
• Check your devices for viruses, try not to install software from suspicious sources
• Password from Personal account, as well as other important data, keep it in a safe place
• Try not to access the Sberbank website online through public networks
• If your phone or SIM card is stolen, immediately notify your mobile operator to block the number

Lost your phone or changed your number? Don't forget to change the phone number connected to the Sberbank Online or Mobile Bank system. It is impossible to do this through your personal account on the website or through a mobile application - for your safety. You can change your phone number by contacting a bank branch, through an ATM or terminal, or by calling the contact center, although there are nuances, I’ll tell you more about this below.

You can use Sberbank services without a phone number. For example, you were given a card (credit or salary). You can use it to pay for purchases in stores, withdraw cash from ATMs, etc. But if you want to receive SMS notifications for all transactions, use the Sberbank Online system, which allows you to transfer money to other users, view your account balance, payment history and much more, then you will need to connect Mobile Banking.

Using Mobile Banking

You need to link a phone number to your account to receive SMS notifications and conduct money transactions. This can be done not only from a computer, by opening your Sberbank Online personal account or through the application of the same name on your smartphone. Making payments from your card accounts is also available on older models of push-button cell phones using SMS and USSD commands.

There is important point: when we talk about changing a phone number in Sberbank Online, in practice it will look like:

1. First, we connect the new phone number to the Mobile Banking system. By the way, you can connect several phone numbers to Mobile Banking;
2. Then we disconnect the old phone number from Mobile Banking.

Receive an SMS to confirm your login to Internet banking

After the user enters the login and password into the system, an SMS with a confirmation code will be sent to the number connected to the Mobile Bank. Without entering it, access to online banking will not be provided.

Confirmation of financial transaction

Payments for purchases, transfers, payments for services in Sberbank Online or the mobile application must be confirmed. A message is sent to the phone linked to the card with brief information about the payment being made and a confirmation code.

After checking all information about financial transaction this code must be indicated in a special window in Sberbank Online, or on the code entry page.

How to change your phone number in Sberbank Online

Via Contact Center

Please note that this method will not work in all cases. Connect a new number to Mobile Banking via Contact Center only possible if you indicated it as an additional one when you received the card. It is usually specified in the Service Agreement. In any case, it’s worth a try, since in this situation you won’t have to go to the office or look for an ATM.

1. Call customer support at 8-800-555-555-0 or 900. If you are outside the Russian Federation, dial +7 495 500-555-0.
2. Following the voice menu instructions, dial 334.
3. After establishing contact with a contact center specialist, state the purpose of the request.

After checking the technical feasibility, the operator will connect a new number or send you to an office or ATM if connecting through the Contact Center is not possible.

Regardless of whether you managed to connect a new number or not, you can always disconnect your old number through the Contact Center.

At an ATM or self-service device, you can also link a new or additional phone number to your card. After entering your PIN code, select the Information and Services window.

Select the “Connect Mobile Bank” window from the menu.

Choose which SMS service package is convenient for you.

Enter the phone number that you want to link to the card.

After specifying the phone number and confirming the correctness of the entered data, the terminal will issue a receipt with information about the status of the operation. If everything went well, the Mobile Bank will be connected within 24 hours.

In the department

The option with a branch is inconvenient only because you need to go there, and you may have to wait in line. But here they will fulfill almost your every whim.

In order to change your phone number you need to:

1. Present your passport;
2. Name the phone numbers that need to be disconnected and connected;
3. Check and sign the application generated by the employee.

You can find information about the Mobile Bank number in the Sberbank Online system. After logging in, the main menu page will open with all active accounts. In the left corner at the top of the page there is a window with quick payment for a mobile phone linked to the card.

Another way to find out the phone number is to click on the “Mobile Bank” button.

In the menu that opens, all cards to which mobile phones are linked will be presented, indicating the number. Information about the service status and tariff is also available - Full or Economical package.

When is it necessary to change your number?

Lost phone

If your mobile phone is stolen or lost, it is important to ensure that it is not used for fraudulent purposes as quickly as possible. Using the SMS notification service, unscrupulous persons can steal cash accounts, located not only on the card, but also on other existing accounts of its holder.

Changing the number by the cardholder

It often happens that the holder himself wants to connect a new number to the Mobile Bank. For example, I bought a SIM card with a different tariff, but I don’t intend to use the old one. In such a situation, you need to promptly change your number to link to the SMS notification service.

What to do if your phone is stolen or you lose it

Block SIM

If the phone to which the card or mobile application is linked is lost, you need to contact your telecom operator as soon as possible to block the SIM card. This can be done by calling customer support numbers or directly at the service office.

It is also necessary to urgently clarify the reason if the SIM card suddenly stops working. In this case, there is a possibility of fraud by other persons regarding the funds in the accounts.

Pause or disable Mobile Banking

You can not disable Mobile Banking, but temporarily block it if you plan to restore your lost SIM card in the future. It is important to remember that if blocked, the service fee will still be charged.

To temporarily block Mobile Banking, call the Contact Center at 900. Tell the operator the number of the card to which the service is connected, ID details and a codeword, which you specified when registering the card.

When the SIM card is restored, call the hotline again to unblock notifications.

To completely disable Mobile Banking, you need to come to any Sberbank office with your passport or call the hotline.

Safety regulations

To protect your money from illegal activities, it is important to take certain precautions.

1. Be careful and do not leave your mobile phone unattended.
2. Set a password to prevent illegal access to your phone.
3. Do not link other people's phones to Mobile Banking using your card.

Answers to readers' questions

I switched to a different mobile operator, but my phone number remained the same. Do I need to reconnect Mobile Banking?

If the phone number has not changed, SMS notifications will continue to be received.

Few people will change the number to access their personal account at Sberbank without good reason. Users quickly get used to remote service, when remote confirmation of transactions occurs using a smartphone without visiting bank offices. But sometimes events come when it is necessary to do this procedure in order not to be left without your own money.

Experts have figured out how to change your phone number in Sberbank Online, who needs it and where to go for help.

Debit card Youth Sberbank

Why do you need to change your phone number?

When a client connects to remote access channels or a mobile application, a phone number is linked to his account. It is used for authorization at the entrance to the system and to confirm any transactions that the client makes with his accounts. For example, when transferring funds, paying utilities, repaying a loan or replenishing a deposit. Any transaction is confirmed by a code that comes in the form of an SMS notification to the client’s phone.

But there are situations when the client is left without this guaranteed option for his identification. His phone may be stolen, his SIM card is blocked, his smartphone is lost or technically faulty. Then the client loses not only a means of communication with other subscribers, but also the opportunity to confirm his transactions in Sberbank.Online. For decreasing negative consequences In such circumstances, several options have been developed for how to change the phone number to access your Sberbank personal account and Mobile Bank.

The most common reasons for re-linking a SIM card in relation to banking products, and not for reasons related to the phone, such:

• loss bank card;
• blocking a credit or debit card;
• replacing the card after expiration or in case of theft;
• using several cards at the same time.

When a client has many bank cards, it is more convenient for him to connect all notifications to one phone number. Information about the account balance and incoming and outgoing transactions will be sent to one SIM card.

Options for changing your number

To change the mobile phone number that was specified for authorizing transactions in Sberbank Online, the client can use:

• self-service terminal;
• ATM;
• contact center;
• chat on the site;
• personal contact at the office;
• mobile app;
• Personal Area.

Some methods only allow you to disconnect the old number, others help both disconnect the old one and link a new phone. Let's consider each of the options in more detail.

Terminal or ATM

Using the terminal, a Sberbank client has access to disabling the old phone number and adding a new one. But this cannot be done without a bank card. Step-by-step instruction:

1. Place the card in the card reader.
2. Log in using your PIN code.
3. Select the “Mobile Bank” item in the menu on the display.
4. Go to the “Cancel Service” tab.
5. Confirm the operation.
6. Return to the “Mobile Banking” tab.
7. Select the “Connect mobile bank” button.
8. Enter a new SIM card number into the field, which will be used for authorization later.
9. Confirm the transaction using the card PIN code.
10. Wait for an SMS message to the new SIM card.

This procedure takes from 1 to 3 banking business days.

Contact center or chat on the official website

Changing the number linked to a card account in Sberbank using the contact center only occurs when the old number is disconnected. You will not be able to add a new SIM card when calling the hotline. This is only possible if the client specified several numbers in advance when contacting the bank previously. For example, the phone of a spouse or another family member, then SMS notifications can be transferred to an additional SIM card. In other situations, there is no alternative to reconnecting a new SIM card.

The work is also designed to communicate with a bank employee via chat. They will be able to disconnect the old phone after passing the identification procedure, but they will not be able to add a new one.

The client is identified when contacting the bank’s hotline or chat using the following personal data:

• dates of birth;
• a code word that was invented by the client himself during the process of issuing a card or opening an account;
• series and passport numbers.

They may additionally inquire about your registration details and place of registration. But support staff will never ask for the entire number written on the front of the card, the CVC/CVV code that is located on its back, or the PIN code. Such information is confidential and cannot be disclosed even to bank employees, or to any other third parties.

Changing your number when contacting a bank office

When visiting a Sberbank office, you can not only disconnect your old SIM card, but also connect one or two new ones at once. To do this, the client will need:

• contact the nearest extended-type office where a manager works with individuals, information about such branches can be found at hotline Sberbank;
• fill out an application to change your number to authorize transactions through remote access channels;
• indicate the reason why the authorized means of confirming online transactions is changing: loss of a SIM card, theft of a phone, or others;
• enter in the application form personal data and all numbers that can be used for authorization, as well as all cards, transactions and alerts, the actions of which will be sent to the number;
• select one of the listed phone numbers, leaving the rest as backup options in case of unforeseen circumstances.

Changing the number for access to the Mobile Bank or personal account takes up to 7 working days. But in fact this process happens faster. The new SIM card receives an SMS notification about linking the number to Online.Sberbank. While the new phone is not authorized, access from the old SIM card should be blocked in order to avoid illegal acts of fraudsters.

Mobile application and personal account of Sberbank

You can check all active numbers in your Personal Account or in Mobile application, in the Mobile Banking tab. When you click on the shortcut in the upper right corner of the screen, all SIM card numbers linked to Sberbank accounts will be visible. It is possible to configure notifications inside the service:

• to the completed entry;
• information messages from technical support;
• about the status of the operation when they are accepted for execution and finally carried out;
• about Sberbank news.

The newsletter can additionally be sent to someone authorized in the system email address. The one that was specified when opening an account or issuing a card. All these types of notifications can be disabled. However, the bank's security service does not recommend disabling mailings for logged in messages. So that in case of any successful or unsuccessful attempt, the client is notified that an attempt was made to use his account. This is especially true when a fraudulent hack occurs.

It is impossible to connect a new phone number yourself to authorize card account transactions in your Personal Account. And in the Mobile application you can if you go to settings:

• select the “Notifications” section;
• click on the phone number that is active on this moment, click on the “Next” button;
• activate the “Change” tab and enter a new SIM card number in the field, to which SMS notifications will be sent to confirm transactions.

The ability to change through a personal account was disabled due to frequent hacking attempts by scammers when Sberbank clients lost their mobile phones.