The Tinkoff Bank office in Moscow does not accept clients; it was created solely to resolve issues, as well as problems of an administrative nature. If you have organizational questions regarding the work of the institution, then all of them can be resolved online or over the phone.

Tinkoff head office: how to get there?

Tinkoff Bank offices in Moscow are located at the following address: first Volokolamsky passage, house 10, building 1.

In order to accurately get to the right branch, you can use some landmarks, and exactly:

• Second infantry lane;
• Plant engaged in the manufacture of radio components;
• 52nd city hospital.

You can get to the main office by metro. To do this, you need to get to Volokolamsky passage and walk a little. The Tinkoff office in Moscow is located not far from several metro stations at once, and therefore it will not be difficult to get to it.

Metro stations near branches:

1. Voiskovskaya;
2. October field;
3. Falcon.

But the easiest way to get to the main office is to use the services of a local taxi. Drivers will quickly take you to the right address. The main thing is to look in advance at the work schedule of Tinkoff Bank, according to which the branch operates, so as not to come on a day off.

note! You can also find out the exact working hours of the bank on the Tinkoff website in the section " Contacts».

What is the schedule in Tinkoff?

Tinkoff Bank is a well-known Russian bank, the main feature of which is the complete absence of branches and online operation. There is an exclusively main office, but it does not work with clients.

note! Main office address: Leningradskoe highway, house 39 A, building 2 .

Opening hours of branches: on weekdays, namely from Monday to Friday, the branch is open from 9:00 to 19:00, and here Saturday and Sunday are holidays.

All-Russian holidays can also be counted as weekends.

But the electronic resource of this financial institution works around the clock, and therefore you can use it at a convenient time.

If you need an urgent solution to the issue, you can write to the support chat or call the number. The bank manager will definitely help you find a solution in any situation.

They work in the mode of branches in which they were installed.

How are issues resolved and documents exchanged?

Usually, in order to receive answers and resolve disputes, bank customers will not need to find out where the main Tinkoff office in Moscow is located and its exact address. After all most issues can be resolved online.

The bank sends all official papers directly to its customers using a delivery service. If documents need to be sent directly to the client, then this can be done by e-mail. Papers of particular importance are sent by ordinary registered mail with subsequent notification of its delivery.

On the bank's portal, you can find sample documents, as well as a step-by-step action plan for how to send them electronically, and therefore there are no special problems here.

note! Tinkoff took care of its customers, and therefore described in as much detail as possible the procedure for sending securities in electronic format. Go to the official Tinkoff website and see for yourself.

You can also contact managers directly through the site, there is a special form for letters.

How to contact the bank?

You can contact the Tinkoff banking institution at the toll-free hotline number 8-800-333-777-3 . If you need to immediately contact the operator, without voice menu, then you need to dial the number 8-800-555-10-10 . This is the fastest way to get directly to the Help Desk.

note! That in this case the call is free only for credit card holders, in all other cases it is paid.

If the client is located in another country, then he can call the number +7-495-648-11-11 . Payment for a call depends on the tariffs of the mobile network operator.

The owners of "TKS Bank" at any moment can contact the company's managers at the hotline number +7-495-645-59-19 .

You can also write a letter to one of the email addresses:

• [email protected]– for questions about the security of using the card, its loss;
• [email protected]– on Tinkoff credit cards;
• [email protected]– for holders of debit cards, as well as deposits.

If Telegram is installed on the phone, then you can write to the Tinkoff bot @TinkoffServiceBot. He will answer all important questions within just a few seconds.

Tinkoff Bank hotline phone (free of charge throughout the Russian Federation) allows you to solve all the problems that arise that relate to the use of the card. Due to the lack of traditional branches, calls are the main way to contact the operator.

Hotline number of the first online bank of Russia

It is necessary to immediately note the fact that all current bank hotline numbers can always be found on the Tinkoff Bank portal in the “Contacts” item.

Reference! In addition to there is also, which is accessible to all savers and borrowers. You can consult in a chat with the manager of Tinkoff Bank.

If you are interested in general questions about the bank's products, you can use the general number 8800 555 10 10.

How long will it take to get a response?

1. In the evening, the average waiting time is 3 minutes.
2. At night, you will have to wait no more than one minute.

Important! Calls to the Tinkoff phone are made free of charge throughout Russia.

Where to call for questions about obtaining a loan, as well as credit cards?

Specialization of credit managers:

Service for depositors and debit card holders

Phone number and other contacts of Tinkoff Bank for depositors:

How to call the central office of Tinkoff Bank?

You can contact the main office in several ways, namely:

1. By visiting him personally at the address indicated on the site.
2. By fax: +7 495 645-59-09 .
3. By contacting the company's security service via the Internet: [email protected] .
4. By writing to the Tinkoff press service.

Phones designed to serve corporate clients

For legal entities, there is a separate hotline, by calling which you can get answers to all questions ( 8 800 755 11 10 ). Calls to this phone are completely free throughout Russia.

If the legal entity is located abroad, it can use the following number +7 499 605 11 10 . You can also send your business request by letter to the email address of Tinkoff Bank - [email protected] .

Useful video:

How to order a call from the Tinkoff Bank portal?

The official website offers the opportunity to order a callback from bank representatives.

To do this is quite simple and easy if you follow the instructions below.:

1. First you need to go directly to the site.
2. Find the feedback form on the main page (this is a free way).
3. Indicate your work number, last name and first name, as well as convenient hours for talking.
4. Wait for a call from the operator from the bank and resolve all the issues that have arisen.

Important! You can call the bank at any time, as the support service works around the clock.

It is very easy to keep in touch with the Tinkoff Bank operator, since this is the only way to resolve all issues and issue banking products that are offered here.

That is why customer support is organized very well so that each client can contact the right department as quickly as possible.

https://www.tcsbank.ru/authentication/ - Internet banking

RUB 176,418,624 thousand - net assets

2673 - registration number

Reliability of the Bank

CJSC "Tinkoff Credit Systems Bank" was founded in 2006, before that it had existed since 1994 under the name "Khimmashbank". In 2007, the owners of the bank decided to specialize the bank mainly in working with individuals, the key product being considered was the issuance of credit cards. Since 2009, Tinkoff Credit Systems has developed another important area in its activities - attracting individuals to deposits. Now one of the main activities of the bank is the successful work with corporate clients, including the largest enterprises and companies in Russia. The Bank also regularly develops programs for medium and small businesses.

The main tasks of the bank Tinkoff Credit Systems: 1.Professional growth of its staff 2. Take a leading position in terms of customer service in Russia. Even now, when you contact one of the Tinkoff Bank offices in Moscow, you will notice that there are no queues at the bank, and this is due to the fact that all customer issues are resolved remotely. It should be noted that this fact gives the bank significant advantages compared to other financial institutions in Russia.

In its activities, the bank takes into account the experience and knowledge of world banks, which is why it responds so promptly to the needs of its customers. In its work, Tinkoff Credit Systems focuses on manufacturability, which allows them to quickly introduce innovative products and modernize already created programs.

Tinkoff Bank offers customers remote service via a hotline and e-mail. The organization does not have branches, so all problems are solved through the support service. The phones are multi-channel and it won't take long to wait for an operator's response.

Can be free call Tinkoff for reasons related to the bank's products, for example, to activate the card, find out the date of the next loan payment, order a card reissue or change the PIN code.

The Tinkoff Bank support phone is open 24 hours a day, seven days a week. To identify the caller, carry out operations and changes with the account, you need to give passport data and the last digits of the card number. Be prepared to provide verification information.

Single Tinkoff Bank free phone- . This is the number of the call center that works with service questions and for getting help information. A contact center representative will transfer you to the appropriate department. The call is free for dialing from mobile and landline phones in Russia.

If you know what the question is about, call the specific department of Tinkoff Bank. This will reduce the time it takes to find the right specialist.

Loan hotline numbers

The proposed phones will help you contact Tinkoff Bank representatives for working with loans And credit cards. Customers call for various reasons, asking for help in obtaining a credit card or asking for tariffs. Some dial the number to find out the date of the next debt payment and ask for a loan refinancing.

• Issue a credit card - 8 800 5557778;
• Credit card service - 8 800 7551010 and 8 800 5551010 (for other countries +7 495 6481111);
• Cash loans - 8 800 5550911;
• Mortgage lending - 8 800 5557775.

Please note that there is no navigation menu on the hotline, there is an automatic connection with a support service employee.

Hotlines for deposits and debit cards

To ask a question and get advice on debit cards and deposits at Tinkoff Bank, call the numbers below. You can ask about state insurance, the interest rate on deposits for today, or order a Tinkoff debit card.

• Open a deposit or debit card - 8 800 5552277;
• Service of credit cards and deposits - 8 800 7552550 (for other countries +7 495 6455919).

Dial the free phone number of Tinkoff Bank and an employee will answer within four minutes. To receive a response in writing, send an email to the postal address - [email protected].

Tinkoff Business hotline numbers

Since the bank has no branches, work with individual entrepreneurs and legal entities on offer Tinkoff Business also carried out remotely. Ask questions to your personal manager, to the hotline or via e-mail.

• Hotline Tinkoff Business - 8 800 7551110;
• The Tinkoff Business hotline for calls from abroad is +7 499 605-11-10.

To receive an answer from the Tinkoff Business support service by letter, ask a question by e-mail - [email protected].

The head office of Tinkoff Bank is located in Moscow - 1st Volokolamsky proezd, 10, building 1

Press office email - [email protected], security mail - [email protected].

The Tinkoff support service works every day thanks to the shift schedule of the employees of the customer contact center, the hotline was created to solve problems and questions that arise when working with banking products. Do not be shy call tinkoff bank if you have an emergency situation and need the help of a specialist. A call to the Tinkoff Bank support phone is free. Leave your feedback about the work of representatives of the organization in the comments.