Tez tour terms of payment for tours. Payment rules. Sberbank Online and ATMs

18.01.2022

The following payment methods are available to our customers:

Cash

You can pay in cash at any of our offices. And experienced consultants will help you decide on the choice of the tour.

Bank card

Payment is made through PJSC Sberbank. You can transfer funds to our account using bank cards of the following payment systems:

1.	WORLD
2.	VISA International
3.	MasterCard Worldwide
4.	JCB International

More details about the data transfer process

The payment system PJSC Sberbank of Russia uses 3DSecure technology to protect against fraudulent activities with bank cards. The cardholder is obliged to confirm the payment by entering either a permanent or temporary password that the bank issues to him. As a rule, such passwords are sent to the cardholder via SMS.

If the payment is successful, the order is registered in the system and the specified amount is “frozen” on your card (this means that the money is reserved for payment, but is not debited from your account. You will not be able to use this amount until the results of the confirmation of services are received). From this moment, the tour operator accepts the order for processing - you will receive a notification of this by e-mail.

After confirming all the services in the booked application, the money is “unfrozen” (the reserve is removed) and the payment is made (the money is debited from your account) - this will also be notified by mail. If any of the services is not confirmed (this means that it is impossible to book the selected tour), the money is "unfrozen" and returned back to the card automatically.

E-mail and SMS notifications

Starting from the moment of payment for the application and BEFORE departure, we will keep you up to date with all the information on the application: payment and confirmation, change of departure time or transfer to another flight, readiness of documents. We will also remind you the day before the start of the trip the current departure time.

Notifications will be sent by email and mobile phone specified during registration.

Cancellation and refund

All applications are filled in by the holder of the bank card with which the tour was paid.

Refunds are made strictly to the same card.

If you want to cancel the booked and paid tour, you need to write a statement of the established form.
In cases where it is necessary to return the money overpaid for the tour for other reasons, you also need to fill out an application.

All applications must be signed, scanned and a copy sent to our email address.

After that, a representative of the tour operator will contact you by e-mail and (or) phone number specified during booking. Refunds are made to the card from which the payment for the tour was made.

Our company is a leader in the travel payments market. All major tour operators work with us, including TUI, TEZ TOUR, PEGAS Touristik, CORAL TRAVEL, NTK Intourist, SUNMAR and many others.

We are a reliable partner with a wide regional presence and low cost of services, as well as a convenient financial instrument, which allows you to simplify accounting and save on maintenance own cash desk.

Terminal placement
instead of cash

Install terminals in your offices and representative offices, and you will significantly reduce the cost of maintaining your own cash desk, while solving all issues related to paying for tours in cash. In addition, you can simplify accounting and get rid of unnecessary paperwork.

Free installation of terminals in a short time in any region
Prompt reimbursement of accepted payments to the current account
The terminal can replace the cash register

Online service
"Virtual Safe"

Increase your turnover by attracting a new segment of customers - bank card holders! Accept payments from tourists remotely and in the office using our Virtual Safe service. Just issue an invoice to the tourist, which he can pay bank card via the Internet or in our terminal network. You can easily transfer the accepted payment to the tour operator, and withdraw your agency commission to a bank account or transfer it to pay for another tour.

The service is provided free of charge
No need to install
optional equipment
You can use money
immediately after payment by the tourist

Consent to the processing of personal data

I hereby, being the Customer of the tourist services included in the tourist product and an authorized representative of the persons (tourists) specified in the Application, give my consent to the Agent and his authorized representatives to process my data and the data of the persons (tourists) contained in the Application: surname, name, patronymic, date and place of birth, gender, citizenship, series, passport number, other passport data indicated in the passport; address of residence and registration; home and mobile phone; address Email; as well as any other data relating to my personality and the identity of the persons specified in the Application, to the extent necessary for the implementation and provision of tourist services, including those that are part of the tourist product formed by the Tour Operator, for any action (operation) or set of actions ( operations) performed with my personal data and data of persons specified in the Application, including (without limitation) collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data, as well as the implementation of any other actions provided for by applicable law Russian Federation, with the use of automation tools, including in information and telecommunication networks, or without the use of such tools, if the processing of personal data without the use of such tools corresponds to the nature of the actions (operations) performed with personal data using automation tools, that is, it allows in accordance with a given algorithm, the search for personal data recorded on a material carrier and contained in file cabinets or other systematized collections of personal data, and / or access to such personal data, as well as for the transfer (including cross-border) of this personal data to the Tour Operator and third parties - partners of the Agent and the Tour Operator.

The processing of personal data is carried out by the Agent and his authorized representatives (Tour Operator and direct service providers) in order to fulfill this agreement (including, depending on the terms of the agreement, for the purpose of issuing travel documents, booking rooms in accommodation facilities and with carriers, transferring data to consulate of a foreign state, resolving claim issues when they arise, providing information to authorized state bodies (including at the request of courts and internal affairs bodies)).

I hereby confirm that the personal data transferred by me to the Agent are reliable and can be processed by the Agent and his authorized representatives.

I hereby give my consent to the Agent and the Tour Operator to send me e-mails/information messages to the e-mail address and/or mobile phone number provided by me.

I hereby confirm that I have the authority to provide personal data of the persons specified in the Application, and I undertake to reimburse the Agent for any costs associated with my lack of appropriate authority, including losses associated with the sanctions of the inspection authorities.

I agree (to) that the text given by me of my own free will, in my interests and in the interests of the persons specified in the Application, consent to the processing of personal data is stored in in electronic format in the database and/or hard copy and confirms the fact of consent to the processing and transfer of personal data in accordance with the above provisions and take responsibility for the accuracy of the provision of personal data.

This consent is given for an indefinite period and can be revoked at any time by me, and in terms of a particular person, the subject of personal data specified in the Application, by the specified person, by sending a written notification to the Agent by mail.

I hereby confirm that my rights, as a subject of personal data, have been explained to me by the Agent and are clear to me.

I hereby confirm that the consequences of withdrawing this consent have been explained to me by the Agent and are clear to me.

This Consent is an annex to this Application.

1. Payment for tours and services at the Kudrovo office:

Cash at the office
Payment bank cards

2. Cashless payment

An invoice is issued, after payment it is necessary to send payment order with bank note Money from your account.

3. Installment without overpayment for 4-6 months (JSC "ALFA-BANK")

Initial payment from 50%
Early repayment is possible.

ATTENTION: Installment is provided only for package tours of the Tez Tour tour operator at the base cost.

Installment is not available for some tours (Promo, Discount rates).

More detailed information check with the Kudrovo office.

4. Payment on credit (JSC "ALFA-BANK")

Down payment from 0 to 90%.
Overpayment from 1.5% per month (according to bank tariffs).
Loan term from 3 to 24 months.
Possible early repayment of the loan.

ATTENTION: Credit is provided for tours at the base cost of the tour operator.

Tour payment terms:

1. Before departure date less than 7 days 100% payment must be made within 1 day.

2. Before departure date more than 7 days you must pay at least 30% of the cost of the tour at the time of booking, the rest of the money is paid within 3 days.

3. Early booking (more than 60 days before departure date) you must pay at least 50% of the cost of the tour at the time of booking, the rest of the money is paid within 30 days.

When booking tours on regular flights, payment is made according to the terms of the tour operator.

ATTENTION: Payment for insurance, air and railway tickets is made in 100% of the amount at the time of booking.